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CylanceOPTICS vs SentinelOne Singularity Complete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.2
Users saw positive ROI from CylanceOPTICS with improved threat detection, cost savings, faster responses, and a user-friendly interface.
Sentiment score
7.4
SentinelOne Singularity Complete enhances efficiency, reduces costs, and improves security, delivering strong ROI and positive organizational impact.
Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.
Account Manager at Teksalah
SentinelOne Singularity Complete has helped reduce my organization's mean time to detect by fifty percent.
Director, Infrastructure & Security at Dreamscape Companies
Since then, I have not faced any intrusions, which is one reason I chose SentinelOne over ESET.
Computer Technician at VILLE DE POINTE-CLAIRE
We have not faced any attacks since we implemented it.
Information Security Principal at a venture capital & private equity firm with 1,001-5,000 employees
 

Customer Service

Sentiment score
5.2
CylanceOPTICS' customer service is mixed, with effective higher-tier support but lacking initial assistance and geographical challenges.
Sentiment score
7.2
SentinelOne Singularity Complete's support is praised for quick, knowledgeable assistance but could benefit from more transparent communication.
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.
Account Manager at Teksalah
They do a great job of figuring out the problem and pointing you to generic documentation or working with you to fine-tune a solution.
Works at a tech vendor with 1,001-5,000 employees
We are using the automated email process for support, and they respond within an hour or two hours sometimes.
Computer Technician at VILLE DE POINTE-CLAIRE
A chat service would be beneficial.
Information Security Principal at a venture capital & private equity firm with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
4.5
CylanceOPTICS is praised for scalability but faces mixed reviews, especially with larger enterprises and virtual machine demands.
Sentiment score
8.0
SentinelOne Singularity Complete is highly adaptable, seamlessly scaling across environments and platforms, despite minor auto-update challenges.
It's all auto-scale and auto-categorized, configuring automatically.
AGM IT Security at Page Industries Ltd
The tool's built-in automation for deploying the agents works well for large infrastructures like mine.
Works at a tech vendor with 1,001-5,000 employees
SentinelOne Singularity Complete is very scalable.
DGM. Technical Security at a tech services company with 10,001+ employees
 

Stability Issues

Sentiment score
9.2
CylanceOPTICS is praised for its stability, reliability, and compatibility, excelling over McAfee despite minor issues with SentinelOne.
Sentiment score
7.9
SentinelOne Singularity Complete is praised for stability, reliability, minimal resource impact, and high user ratings despite occasional compatibility issues.
Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.
Account Manager at Teksalah
It has caused problems with interoperability between third-party tools, which could lead to entire servers crashing or specific tools failing.
Works at a tech vendor with 1,001-5,000 employees
This indicates room for improvement in stability when interacting with other solutions.
Director, Information Technology at Premier Realty Group
Initially, there were issues, particularly on the management side, but now the console is much more stable.
Information Security Principal at a venture capital & private equity firm with 1,001-5,000 employees
 

Room For Improvement

CylanceOPTICS needs enhancements in threat automation, detection, and management, facing issues with false positives and scalability.
SentinelOne Singularity Complete needs interface, affordability, and feature improvements, including better updates, automation, and third-party integration.
Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.
Account Manager at Teksalah
The only thing that prevented the attack from succeeding was a free version of Malwarebytes.
Director, Information Technology at Premier Realty Group
Providing a single pane of visibility for the end user would be beneficial.
AGM IT Security at Page Industries Ltd
It's challenging to prevent a user from manipulating their privileges or someone else's of others, and it's difficult to control what users can access at the organizational level.
Works at a tech vendor with 1,001-5,000 employees
 

Setup Cost

CylanceOPTICS pricing is competitive and affordable, with annual costs under $100 per client, often bundled with services.
SentinelOne Singularity Complete is competitively priced, offering value and potential discounts, though pricing can vary by features and commitments.
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
Account Manager at Teksalah
If you want protection, you have to pay the price.
Information Security Principal at a venture capital & private equity firm with 1,001-5,000 employees
There are other products that are less expensive, but I tell my clients that in security, they cannot cut corners or look for the cheapest solution.
President at a tech services company with 1-10 employees
Reputation and quality are important, but especially in today’s economy, price is a significant factor.
Security and Compliance at a outsourcing company with 1,001-5,000 employees
 

Valuable Features

CylanceOPTICS provides AI-driven threat detection with auto-containment, script control, and behavior analytics, offering trusted, real-time security solutions.
SentinelOne Singularity Complete offers advanced ransomware protection, AI-driven threat detection, cross-platform support, and offline operation enhancing security and efficiency.
I have an advanced app providing visibility of all my endpoints, which was not the case before.
AGM IT Security at Page Industries Ltd
SentinelOne has a feature to decommission automatically, which has been fantastic.
Computer Technician at VILLE DE POINTE-CLAIRE
There's also automation that gives my team free time, preventing them from having to look for every alert.
Network & Security Section Head/Digital Transformation at City Edge
 

Categories and Ranking

CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
47th
Average Rating
7.4
Reviews Sentiment
5.2
Number of Reviews
13
Ranking in other categories
No ranking in other categories
SentinelOne Singularity Com...
Ranking in Endpoint Detection and Response (EDR)
3rd
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
203
Ranking in other categories
Endpoint Protection Platform (EPP) (3rd), Anti-Malware Tools (3rd), Extended Detection and Response (XDR) (5th), AI Observability (4th)
 

Mindshare comparison

As of December 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.4%, up from 0.2% compared to the previous year. The mindshare of SentinelOne Singularity Complete is 5.3%, down from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR) Market Share Distribution
ProductMarket Share (%)
SentinelOne Singularity Complete5.3%
CylanceOPTICS0.4%
Other94.3%
Endpoint Detection and Response (EDR)
 

Featured Reviews

GauthamVakapalli - PeerSpot reviewer
Account Manager at Teksalah
Provides reliable threat detection and response but requires better regional support
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.
Daniel Giacomelli - PeerSpot reviewer
Security and Compliance at a outsourcing company with 1,001-5,000 employees
Strengthens cross-platform threat response while supporting audit compliance and log integration
The analytics and reporting can be a bit overwhelming. I love the dashboards, but I find that I need to better understand PowerQuery—specifically when to turn it on and off and its limitations. It's similar to SharePoint in that regard. As a former SharePoint instructor, I know it like the back of my hand. The best thing about SharePoint is that it can do whatever you want; the worst part is also that it can do whatever you want. You really need to know what you want before diving in. Most people usually have a good idea of what they need. SharePoint offers a lot out of the box, but you can customize it further if you wish. However, customization often requires hiring someone, which can be risky since you never know if it will work as intended. On the other hand, PowerQuery can help bridge some of those gaps within Singularity. The challenge arises when you want to incorporate what you've done into dashboards and charts, as there are limitations. For instance, I want more clickable drill-down options that allow me to filter on specific sections of the data, but that's currently not possible. It’s not to say that improvements won’t come in the future; it's just that it feels a bit early at this stage. Additionally, I find some navigation features frustrating, like the back button in certain contexts. For example, if you open PowerQuery from a chart, it doesn't open in a new window or tab. Clicking the back button takes you all the way back to the previous state, causing you to lose whatever progress you made. However, I'm actively providing this feedback to my partner, Pro Circular, through whom we access SentinelOne. They take our input seriously, and I've been sharing my observations. They have their own views but are addressing the issues I raise. It's good to see that suggestions occasionally lead to updates and improvements.
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Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
9%
Computer Software Company
9%
Media Company
8%
Computer Software Company
17%
Manufacturing Company
9%
Financial Services Firm
7%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business87
Midsize Enterprise44
Large Enterprise77
 

Questions from the Community

What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
What needs improvement with Blackberry Optics?
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketi...
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Which is better - SentinelOne or Darktrace?
Which solution is better depends on which is more suitable specifically for your company. Darktrace, for example, is meant for smaller to medium-sized businesses. It is also a good option for organ...
 

Also Known As

No data available
Sentinel Labs, SentinelOne Singularity
 

Overview

 

Sample Customers

Cerdant, Washoe County School District
Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank
Find out what your peers are saying about CylanceOPTICS vs. SentinelOne Singularity Complete and other solutions. Updated: December 2025.
879,310 professionals have used our research since 2012.