

SentinelOne Singularity Complete and CylanceOPTICS are leading solutions in endpoint security. SentinelOne seems to have the upper hand in deployment efficiency and support, while CylanceOPTICS stands out in overall features and value.
Features: SentinelOne Singularity Complete is known for automated threat detection, response capabilities, and machine learning algorithms. CylanceOPTICS offers predictive analysis, ease of use, and integration with existing systems. CylanceOPTICS is slightly favored for its advanced AI and extensive integrations.
Room for Improvement: SentinelOne users suggest enhancements in reporting and analytics functionalities and real-time threat intelligence. CylanceOPTICS users seek better customer support and more robust threat hunting features. Customers find SentinelOne more flexible in adopting feedback.
Ease of Deployment and Customer Service: SentinelOne is recognized for its seamless deployment process and responsive customer service. CylanceOPTICS offers straightforward deployment but gets mixed reviews on support response times. SentinelOne is seen as easier to implement with better service.
Pricing and ROI: SentinelOne Singularity Complete's pricing is considered competitive, with many users seeing a strong ROI due to reduced attack incidents and manual intervention. CylanceOPTICS is found pricier but worth it for its predictive capabilities. SentinelOne offers a more favorable balance between cost and benefits, while CylanceOPTICS users justify its cost with high feature value.
Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.
SentinelOne Singularity Complete has helped reduce my organization's mean time to detect by fifty percent.
Since then, I have not faced any intrusions, which is one reason I chose SentinelOne over ESET.
We have not faced any attacks since we implemented it.
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.
They do a great job of figuring out the problem and pointing you to generic documentation or working with you to fine-tune a solution.
We are using the automated email process for support, and they respond within an hour or two hours sometimes.
A chat service would be beneficial.
It's all auto-scale and auto-categorized, configuring automatically.
The tool's built-in automation for deploying the agents works well for large infrastructures like mine.
SentinelOne Singularity Complete is very scalable.
Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.
It has caused problems with interoperability between third-party tools, which could lead to entire servers crashing or specific tools failing.
This indicates room for improvement in stability when interacting with other solutions.
Initially, there were issues, particularly on the management side, but now the console is much more stable.
Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.
The only thing that prevented the attack from succeeding was a free version of Malwarebytes.
Providing a single pane of visibility for the end user would be beneficial.
It's challenging to prevent a user from manipulating their privileges or someone else's of others, and it's difficult to control what users can access at the organizational level.
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
If you want protection, you have to pay the price.
There are other products that are less expensive, but I tell my clients that in security, they cannot cut corners or look for the cheapest solution.
Reputation and quality are important, but especially in today’s economy, price is a significant factor.
I have an advanced app providing visibility of all my endpoints, which was not the case before.
SentinelOne has a feature to decommission automatically, which has been fantastic.
There's also automation that gives my team free time, preventing them from having to look for every alert.
| Product | Market Share (%) |
|---|---|
| SentinelOne Singularity Complete | 5.3% |
| CylanceOPTICS | 0.4% |
| Other | 94.3% |


| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 87 |
| Midsize Enterprise | 44 |
| Large Enterprise | 77 |
Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.
SentinelOne Singularity Complete delivers advanced endpoint protection leveraging AI-driven threat detection and behavior analysis for efficient malware and ransomware response. Its standout features enhance security insights and ensure comprehensive endpoint management.
SentinelOne Singularity Complete provides robust ransomware recovery through unique rollback capabilities and seamless integration with various security solutions. Its machine learning enhances endpoint protection, minimizing false positives and automating responses. While praised for real-time threat monitoring, incident management, and asset management, it faces challenges in managing the console, customizing UI, and maintaining policy flexibility. Some users report difficulties with deployment and integration with existing systems, and enhanced reporting, alert management, and documentation are desired. Its appeal extends to deploying across multiple operating systems, offering comprehensive security coverage and facilitating cybersecurity compliance.
What standout features does SentinelOne Singularity Complete offer?Industries implement SentinelOne Singularity Complete for its AI capabilities in advanced endpoint protection, particularly against malware and ransomware. It's utilized across diverse operating systems, aiding in real-time threat monitoring and facilitating compliance. Organizations use it for vulnerability assessments and asset management, ensuring optimal protection in complex IT environments.
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