CrowdStrike Falcon vs CylanceOPTICS comparison

CrowdStrike and BlackBerry are both solutions in the Endpoint Detection and Response (EDR) category. CrowdStrike is ranked #1 with an average rating of 8.6, while BlackBerry is ranked #47 with an average rating of 7.0. CrowdStrike holds a 9.4% mindshare in EDR, compared to BlackBerry’s 0.4% mindshare. Additionally, 97% of CrowdStrike users are willing to recommend the solution, compared to 80% of BlackBerry users who would recommend it.

CrowdStrike Falcon

Read 136 CrowdStrike Falcon reviews

49,300 Views
24,650 Comparison Views

97% willing to recommend

CylanceOPTICS

Read 13 CylanceOPTICS reviews

697 Views
683 Comparison Views

80% willing to recommend

CrowdStrike Falcon

CylanceOPTICS

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2025

CrowdStrike Falcon and CylanceOPTICS compete in the endpoint protection category. CrowdStrike Falcon seems to have the upper hand due to its advanced threat detection capabilities and cloud-native architecture.

Features: CrowdStrike Falcon offers superior visibility and remote capabilities, providing security analysts with the ability to conduct manual analyses from any location. Its automatic alerting and comprehensive endpoint visibility are standout features, ensuring real-time threat detection and prevention. CrowdStrike's cloud-native flexibility boosts the efficiency of its threat analysis. CylanceOPTICS is praised for its behavior-based detection powered by AI and ML, which enables it to identify anomalies effectively without relying on signatures or updates.

Room for Improvement: CrowdStrike Falcon could benefit from enhancements in dashboard functionality and reporting features, along with better integration with other technologies and clarity in legacy OS support. CylanceOPTICS encounters usability challenges in its management console and struggles with obtaining detailed logs. Reports of frequent false positives highlight an area for improvement.

Ease of Deployment and Customer Service: CrowdStrike Falcon’s deployment is versatile across public and hybrid cloud environments, while CylanceOPTICS favors on-premises setups. CrowdStrike Falcon receives strong technical support feedback, yet some users note occasional delays and challenges in support responsiveness. CylanceOPTICS's support is considered adequate but could improve with quicker response times.

Pricing and ROI: CrowdStrike Falcon is seen as a premium product with higher costs justified by its robust features and capabilities, reflecting excellent ROI through reduced manpower and heightened security incidents management efficiency. CylanceOPTICS offers competitive pricing, noted for providing substantial basic protections at a lower price point. Nonetheless, CrowdStrike's extensive feature set can justify its higher cost for enterprises seeking comprehensive solutions.

To learn more, read our detailed CrowdStrike Falcon vs. CylanceOPTICS Report (Updated: December 2025).

Buyer's Guide

CrowdStrike Falcon vs. CylanceOPTICS

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.2

CrowdStrike Falcon enhances productivity and security, reducing downtime and costs while simplifying deployment and minimizing system overhead.

Sentiment score

3.2

Users saw positive ROI from CylanceOPTICS with improved threat detection, cost savings, faster responses, and a user-friendly interface.

CrowdStrike Falcon saves time and offers good value for money, especially for enterprise companies, because it can stop breaches.

BambangTrisilo

IT consultant at Asuransi Ramayana

It's very easy to deploy without many IT admins, saving time.

Dipak M Gohil

IT Manager at Jord International Pty Ltd

For more quotes and insights, download the CrowdStrike Falcon report

Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.

GauthamVakapalli

Account Manager at Teksalah

For more quotes and insights, download the CylanceOPTICS report

Customer Service

Sentiment score

7.0

CrowdStrike Falcon's customer service is fast and knowledgeable, but some find room for improvement in high-stakes situations.

Sentiment score

5.2

CylanceOPTICS' customer service is mixed, with effective higher-tier support but lacking initial assistance and geographical challenges.

On a scale of one to ten, I would rate the technical support as a 10 because they resolve many issues for us.

Mahmoud Younes

CyberSecurity Architects at VaporVM

The CrowdStrike team is very efficient; I would rate them ten out of ten.

Sumanth Kandanuru

Security Analyst at NTT Ltd

They could improve by initiating calls for high-priority cases instead of just opening tickets.

Waleed Omar

Information Security Specialist at Arab Open University

For more quotes and insights, download the CrowdStrike Falcon report

When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.

GauthamVakapalli

Account Manager at Teksalah

For more quotes and insights, download the CylanceOPTICS report

Scalability Issues

Sentiment score

7.8

CrowdStrike Falcon is scalable, supporting seamless expansion across environments and accommodating thousands of endpoints without performance issues.

Sentiment score

4.5

CylanceOPTICS is praised for scalability but faces mixed reviews, especially with larger enterprises and virtual machine demands.

It has adequate coverage and is easy to deploy.

Shubham Sinha.

Senior Principal Information Security Analyst at Veritas Technologies LLC

In terms of scalability, I find CrowdStrike to be stable, and I have not encountered any limitations with it.

Mahmoud Younes

CyberSecurity Architects at VaporVM

There's no scalability limitation from CrowdStrike itself, as it just requires agent deployment.

Bhupesh-Sharma

Large account Manager at Softcell Technologies Limited

For more quotes and insights, download the CrowdStrike Falcon report

No quotes available

For more quotes and insights, download the CylanceOPTICS report

Stability Issues

Sentiment score

8.1

CrowdStrike Falcon is highly rated for stability, minimal issues, easy integration, and prompt resolution, ensuring reliable performance.

Sentiment score

9.2

CylanceOPTICS is praised for its stability, reliability, and compatibility, excelling over McAfee despite minor issues with SentinelOne.

I have never seen instability in the CrowdStrike tool.

Sumanth Kandanuru

Security Analyst at NTT Ltd

We are following N-1 versions across our environment, which is stable.

Shubham Sinha.

Senior Principal Information Security Analyst at Veritas Technologies LLC

The biggest issue occurred when every computer worldwide experienced a blue screen.

Waleed Omar

Information Security Specialist at Arab Open University

For more quotes and insights, download the CrowdStrike Falcon report

Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.

GauthamVakapalli

Account Manager at Teksalah

For more quotes and insights, download the CylanceOPTICS report

Room For Improvement

CrowdStrike Falcon needs improved integration, reporting, support, cost-effectiveness, and feature expansion with enhanced interfaces and policy flexibility.

CylanceOPTICS needs enhancements in threat automation, detection, and management, facing issues with false positives and scalability.

Simplifying the querying process, such as using double quote queries or directly obtaining logs based on IP addresses or usernames, would be beneficial.

Sumanth Kandanuru

Security Analyst at NTT Ltd

Another concern is CrowdStrike's GUI. It changes annually, making it hard to work and find options.

Shubham Sinha.

Senior Principal Information Security Analyst at Veritas Technologies LLC

Threat prevention should be their first priority.

Bhim Arora

Group Manager at HCLSoftware

For more quotes and insights, download the CrowdStrike Falcon report

Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.

GauthamVakapalli

Account Manager at Teksalah

For more quotes and insights, download the CylanceOPTICS report

Setup Cost

CrowdStrike Falcon offers variable pricing based on volume and features, with discounts, providing robust security for enterprises.

CylanceOPTICS pricing is competitive and affordable, with annual costs under $100 per client, often bundled with services.

It is expensive compared to SentinelOne, but as the market leader, it is worth it.

Shubham Sinha.

Senior Principal Information Security Analyst at Veritas Technologies LLC

The licensing cost and setup costs are affordable.

Rojal Barreto

Computer Engineer at OIC, Alshirawi

The solution is a bit expensive.

Waleed Omar

Information Security Specialist at Arab Open University

For more quotes and insights, download the CrowdStrike Falcon report

In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.

GauthamVakapalli

Account Manager at Teksalah

For more quotes and insights, download the CylanceOPTICS report

Valuable Features

CrowdStrike Falcon offers AI-driven threat detection, real-time visibility, cloud-native architecture, and seamless incident response for robust security.

CylanceOPTICS provides AI-driven threat detection with auto-containment, script control, and behavior analytics, offering trusted, real-time security solutions.

I can investigate by accessing the customer's host based on the RTR environment and utilize host search to know details for the past seven days, including logins, processes, file installations, malicious processes, and network connections.

Sumanth Kandanuru

Security Analyst at NTT Ltd

The real-time analytics aspect of CrowdStrike performs well because we get all logs in real-time, with no delay, allowing us to take action immediately.

Mahmoud Younes

CyberSecurity Architects at VaporVM

Being an EDR solution, it helps us identify attacks in real-time.

Waleed Omar

Information Security Specialist at Arab Open University

For more quotes and insights, download the CrowdStrike Falcon report

No quotes available

For more quotes and insights, download the CylanceOPTICS report

Categories and Ranking

CrowdStrike Falcon

Ranking in Endpoint Detection and Response (EDR)

1st

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

136

Ranking in other categories

Security Information and Event Management (SIEM) (6th), Endpoint Protection Platform (EPP) (1st), Threat Intelligence Platforms (TIP) (1st), Extended Detection and Response (XDR) (1st), Attack Surface Management (ASM) (1st), Identity Threat Detection and Response (ITDR) (1st), AI-Powered Cybersecurity Platforms (1st)

CylanceOPTICS

Ranking in Endpoint Detection and Response (EDR)

47th

Average Rating

7.4

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CrowdStrike Falcon is 9.4%, down from 15.5% compared to the previous year. The mindshare of CylanceOPTICS is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Detection and Response (EDR) Market Share Distribution
Product	Market Share (%)
CrowdStrike Falcon	9.4%
CylanceOPTICS	0.4%
Other	90.2%

Endpoint Detection and Response (EDR)

Featured Reviews

Waleed Omar

Information Security Specialist at Arab Open University

Provides effective real-time threat detection with potential for cost optimization

Some features such as device control, firewall management, and file analysis are standalone products that we need to purchase separately. If these features came out of the box within the product, it would be much more beneficial for us. Other providers such as SentinelOne include these features in their base product. We attended a CrowdStrike Falcon event where they discussed some shallow AI features, but we cannot see these in our panel yet. We work with different solutions such as Darktrace and SocRadar, where AI features are automatically displayed in our dashboards after release. However, for CrowdStrike Falcon, we cannot see these features.

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GauthamVakapalli

Account Manager at Teksalah

Provides reliable threat detection and response but requires better regional support

One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.

Read full review

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

Government

Manufacturing Company

17%

Financial Services Firm

Computer Software Company

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	46
Midsize Enterprise	34
Large Enterprise	62

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	4

Questions from the Community

Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)

Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions that are very scalable, secure, and user-friendly. Cortex XDR by Palo Alto offers ...

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How does Crowdstrike Falcon compare with Darktrace?

Both of these products perform similarly and have many outstanding attributes. CrowdStrike Falcon offers an amazing user interface that makes setup easy and seamless. CrowdStrike Falcon offers a cl...

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How does Microsoft Defender for Endpoint compare with Crowdstrike Falcon?

The CrowdStrike solution delivers a lot of information about incidents. It has a very light sensor that will never push your machine hardware to "test", you don't have the usual "scan now" feature ...

See all answers

What do you like most about Blackberry Optics?

I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.

See all answers

What is your experience regarding pricing and costs for Blackberry Optics?

In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.

See all answers

What needs improvement with Blackberry Optics?

See all answers

Comparisons

Microsoft Defender for Endpoint vs CrowdStrike Falcon

Compared 4% of the time

Fortinet FortiEDR vs CrowdStrike Falcon

Compared 3% of the time

Darktrace vs CrowdStrike Falcon

Compared 3% of the time

Microsoft Defender XDR vs CrowdStrike Falcon

Compared 3% of the time

SentinelOne Singularity Complete vs CrowdStrike Falcon

Compared 2% of the time

More CrowdStrike Falcon Competitors

Cisco Secure Endpoint vs CylanceOPTICS

Compared 22% of the time

Rapid7 InsightIDR vs CylanceOPTICS

Compared 18% of the time

Microsoft Defender for Endpoint vs CylanceOPTICS

Compared 16% of the time

Cortex XDR by Palo Alto Networks vs CylanceOPTICS

Compared 13% of the time

SentinelOne Singularity Complete vs CylanceOPTICS

Compared 11% of the time

More CylanceOPTICS Competitors

Product Reports

Buyer's Guide

CrowdStrike Falcon

December 2025

Download CrowdStrike Falcon product report

Buyer's Guide

CylanceOPTICS

December 2025

Download CylanceOPTICS product report

Also Known As

CrowdStrike Falcon, CrowdStrike Falcon XDR, CrowdStrike Falcon Threat Intelligence, CrowdStrike Identity Protection, CrowdStrike Falcon Surface, CrowdStrike Falcon Platform

No data available

Overview

CrowdStrike Falcon offers robust endpoint protection and threat detection, leveraging cloud-native architecture and AI-driven capabilities for advanced security. Its design ensures minimal system impact, making it a preferred choice for organizations seeking efficient protection solutions.

CrowdStrike Falcon provides comprehensive security features, including endpoint detection and response, real-time threat insights, and advanced AI-driven detection mechanisms. Its cloud-native architecture facilitates effortless scalability and seamless integration with cloud services, securing endpoints, servers, and roaming users. While Falcon delivers strong threat intelligence and automated detection, it faces challenges in operating system compatibility, reports require enhancements, and integration with some technologies is limited. High pricing and occasional false positives are noted areas for improvement, along with expanded support for older systems.

What are the key features of CrowdStrike Falcon?

Endpoint Detection and Response: Offers real-time threat tracking and quick reaction capabilities.
AI-Driven Threat Detection: Utilizes machine learning for identifying sophisticated threats.
Cloud-Native Architecture: Ensures seamless scalability and integration with cloud platforms.
Lightweight Design: Minimizes impact on system performance for efficient operation.
Remote Access and Isolation: Facilitates remote endpoint management and network protection.

What benefits or ROI should users look for?

Comprehensive Dashboards: Provides detailed insights for informed decision-making.
Scalability: Handles expansion effortlessly as organizational needs grow.
Threat Intelligence: Enhances security strategies with robust data.
Reduced Resource Consumption: Operates efficiently, saving on system resources.

In industries requiring fortified cybersecurity measures, CrowdStrike Falcon is deployed for endpoint protection and incident response. It offers advanced threat defense and integrates well with cloud services, making it a suitable replacement for traditional antivirus solutions. For sectors engaging in forensic investigations and real-time malware defense, Falcon's capabilities align with their security demands, serving industries from healthcare to finance.

CrowdStrike

Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.

BlackBerry

Sample Customers

Information Not Available

Cerdant, Washoe County School District

Buyer's Guide

CrowdStrike Falcon vs. CylanceOPTICS

December 2025

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