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CylanceOPTICS vs Kaspersky Endpoint Detection and Response comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
42nd
Average Rating
7.4
Reviews Sentiment
4.5
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Kaspersky Endpoint Detectio...
Ranking in Endpoint Detection and Response (EDR)
20th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
17
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.2%, up from 0.1% compared to the previous year. The mindshare of Kaspersky Endpoint Detection and Response is 2.0%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR)
 

Featured Reviews

HERNAN RODRIGUEZ - PeerSpot reviewer
Easy to use
CylanceOPTICS is easy to use.  The product's technical support is slow.  I have been using the product for three years.  CylanceOPTICS is easy to use.  I rate the solution a nine out of ten. 
FarkhundAbbas - PeerSpot reviewer
Provides the ability to send detected malware to Kaspersky's sandbox environment for behavioral analysis
Kaspersky's support team is not that much supportive. If we need any help from them, they do not provide a good solution, and it takes too long to resolve the issue. This is the main thing because some cases are easy and need urgent resolution. However, when we create a support ticket, it takes three days to get it planned, and we have urgent requirements. So, the ticketing process needs improvement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can use the solution to query certain things."
"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."
"CylanceOPTICS is easy to use."
"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."
"CylanceOPTICS is pretty stable."
"The most valuable feature is the ability to respond to zero-day and unknown threats."
"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."
"It automatically blocks the threats, helping us investigate if they harm the environment."
"The most valuable aspect of the product is its consolidated features."
"Kaspersky EDR is far superior to other products. It gives detailed information about malware, geolocation, and more. Also, the agent itself is very lightweight compared to other products. The packages and updates were quite small in size, just a few KBs."
"The product's initial setup phase was easy."
"From my point of view, one of the best aspects of Kaspersky Endpoint Detection and Response is its high detection rate, which surpasses many other solutions. Its valuable features include behavior detection, threat prevention, device control, adaptive anomaly control, and centralized protection detection."
"It is a secure solution with a lot of IT management features."
"We have a concept of working from home. Most endpoints are not in the domain. It is our first line of defense. While we had Kaspersky deployed, it gave good insight into the upcoming challenge or threat."
"Kaspersky EDR offers automated response capabilities, enhancing efficiency by enabling quick investigation and response to potential threats on Android devices."
"One of the good features is the provider's Faulting capability. If any of our systems detect malware, we can check the behavior of the malware by sending it to Kaspersky's sandbox environment. This helps us assess how destructive the malware is. After analyzing it, we can create use cases and protection measures based on that behavior. So, this is the best feature of Kaspersky."
 

Cons

"Too many false positives are reported."
"It takes more time to investigate or dig up and understand what's going on."
"The product's technical support is slow."
"The technical support could be improved although it's probably better than you get with a lot of the other traditional antivirus solutions"
"Our customers would like to see more automation with respect to how threats are handled once they have been detected."
"One minor issue that somebody mentioned was that they didn't like their management console."
"The product's initial setup process could be easy."
"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
"Kaspersky Endpoint Detection and Response needs vast resources on the central node. Not all maintenance tasks are in the GUI, so we often use commands. The lack of documentation for these processes means we frequently reach out to support, open tickets, and run complex CLI commands. It's not the most straightforward process. It should also improve stability."
"The solution must provide better security."
"There are certain shortcomings with the UI of the solution. The UI is not at all user-friendly."
"Enhancing user-friendliness should be a priority."
"Kaspersky Endpoint Detection and Response lacks configuration options."
"Kaspersky Endpoint Detection and Response is expensive. It should improve its stability."
"My team was struggling with the reporting when we were doing an audit. The console features are a little more interactive and user-friendly. There's some issue, or maybe some fixing has to be done."
"The product does not detect zero-day threats."
 

Pricing and Cost Advice

"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."
"I would rate the pricing a three out of five."
"CylanceOPTICS is probably priced equal to other EDRs in the market."
"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
"I was satisfied with the pricing of Kaspersky."
"I would say that their pricing is generally competitive and attractive."
"The pricing falls within the average range."
"It is cost-effective in terms of services and features compared to other more expensive EDR solutions like CrowdStrike and Trend Micro."
"The solution is not cheap, but it is not expensive."
"I rate the solution's pricing model a seven on a scale of one to ten, where one is cheap, and ten is expensive."
"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."
"The tool's pricing was high during the last renewal."
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Top Industries

By visitors reading reviews
Manufacturing Company
19%
Computer Software Company
18%
Financial Services Firm
8%
Insurance Company
6%
Financial Services Firm
10%
Computer Software Company
9%
Comms Service Provider
9%
Retailer
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
CylanceOPTICS is probably priced equal to other EDRs in the market. Price-wise, considering what it has to offer, you could probably get a better product.
What needs improvement with Blackberry Optics?
The solution's contextual analysis is sometimes not very clear compared to some modern EDRs like CrowdStrike. Compared to other EDR tools, CylanceOPTICS lacks some information. It takes more time t...
What do you like most about Kaspersky Endpoint Detection and Response?
Kaspersky EDR offers automated response capabilities, enhancing efficiency by enabling quick investigation and response to potential threats on Android devices.
What is your experience regarding pricing and costs for Kaspersky Endpoint Detection and Response?
Kaspersky has a better price than other marketplace solutions. Due to this, they are growing significantly. I like the price. I'd rate it nine out of ten.
What needs improvement with Kaspersky Endpoint Detection and Response?
Cortex is better in the security features, yet Cortex doesn't have IT management features like Kaspersky. Kaspersky is not an XDR solution. With an XDR solution, we could gain some more time.
 

Overview

 

Sample Customers

Cerdant, Washoe County School District
Information Not Available
Find out what your peers are saying about CylanceOPTICS vs. Kaspersky Endpoint Detection and Response and other solutions. Updated: June 2025.
859,438 professionals have used our research since 2012.