The main issue was compatibility with the cloud itself. The CPU usage immediately spiked, causing the machines to hang and sometimes even forcing server or computer restarts. Within seconds of installing the agent, the CPU usage would become extremely high, rendering the machine practically unusable until we either manually restarted it or initiated a forced restart. We were left with no option but to uninstall the client. It was the primary issue. When the agent was installed from the cloud portal, the machine became completely unresponsive and disconnected from the network. I was quite satisfied with Kaspersky products when they were on-premises. The server was downloading the updates and signatures smoothly, and it was fully stable in our network. However, we decided to move to the cloud as we were offered better options, and there was no significant pricing difference. But unfortunately, once we moved to the cloud and deployed the agents on our clients, our clients started facing disconnection issues. We had no choice but to forcefully restart the machines. We tried seeking help from Kaspersky, but we didn't receive any assistance, which led us to switch to another product.