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CyberArk Identity vs SAP Customer Identity and Access Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk Identity
Ranking in Customer Identity and Access Management (CIAM)
6th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
Authentication Systems (10th), Identity Management (IM) (8th), Authorization Software (3rd), Enterprise Password Managers (6th), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Active Directory Management (6th), Cloud Resource Access Management (3rd)
SAP Customer Identity and A...
Ranking in Customer Identity and Access Management (CIAM)
11th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of CyberArk Identity is 3.6%, down from 3.6% compared to the previous year. The mindshare of SAP Customer Identity and Access Management is 2.2%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM) Market Share Distribution
ProductMarket Share (%)
CyberArk Identity3.6%
SAP Customer Identity and Access Management2.2%
Other94.2%
Customer Identity and Access Management (CIAM)
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
Srini-Dhanaraj - PeerSpot reviewer
A set of tools that allows you to manage user access to the Fiori apps and specify what users can do and see in the apps
Seamless integration is the most valuable feature. There is some functionality where you can go and enable and disable everything in no time.  You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CyberArk Identity has improved my organization by helping us attain the culture of secure access to all our apps, making it easy to create access identities that determine who is allowed to access certain assets."
"The tool helps with authentication. It acts as an MFA for any kind of privileged access that occurs in our organization."
"CyberArk Identity's ability to safeguard financial services infrastructure is good."
"The user self-service program and the Office 365 provisioning service feature are the most valuable. It is a very easy and feature-rich solution that gives priority to the users and security."
"The tool is a very strong and valuable enterprise solution, particularly in ensuring the continuity of service."
"The best feature of CyberArk Identity is the single sign-on feature that offers quick and one-click access."
"The setup, via cloud, is simple."
"The initial setup of CyberArk Identity was straightforward."
"Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time."
"The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning."
 

Cons

"When you translate the page from one language to another, it can be a difficult process. The translation isn't always good, and it may have a completely different name. I've noticed this in the English to Spanish translation."
"They could improve their UI and make everything more user-friendly."
"One area for improvement is the complexity of the learning curve for new users."
"To enhance the product, they can consider improving the user interface of the software and possibly the customer support team."
"There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals."
"The solution could be easier to use and I found it to be very complex involving many steps."
"We would like to see an improvement in the ability to manage mobile devices."
"CyberArk Identity's GUI is an area with certain shortcomings that need improvement."
"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."
"Only component, I would think the database is inbuilt. So you could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which is which allow us to create the customer or delete the Customer. And it won't allow for any change. The data migration needs improvement."
 

Pricing and Cost Advice

"The pricing is acceptable. It is worth considering what we are protecting with the amount charged."
"The pricing of CyberArk Identity is competitive."
"There could be some additional costs apart from the licensing costs of the solution when you want to develop connectors in CyberArk Identity."
"It's not that affordable compared to Delinea or other products. They're less expensive and allow more customization. For the cost, it is expensive."
"In terms of pricing, BeyondTrust and CyberArk tend to be more expensive, with CyberArk receiving an eight out of ten, in this regard."
"The solution is cheap and I rate its pricing an eight out of ten."
"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."
"There is an initial license and then there is a subscription needed."
"The pricing of the solution is cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
11%
Healthcare Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise4
Large Enterprise10
No data available
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...
What needs improvement with CyberArk Identity?
The reporting functionality is somewhat complicated. While I would rate CyberArk Identity and Okta on the same level, Okta's reporting is crisper and clearer. For CyberArk Identity, you need knowle...
What do you like most about SAP Customer Identity and Access Management?
Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time.
What needs improvement with SAP Customer Identity and Access Management?
You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the customer or delete the customer. And it won't all...
What advice do you have for others considering SAP Customer Identity and Access Management?
The implementation is very simplified, and it's a progressive implementation. Overall I would rate the solution a nine out of ten.
 

Also Known As

Idaptive
No data available
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Information Not Available
Find out what your peers are saying about CyberArk Identity vs. SAP Customer Identity and Access Management and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.