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Okta Platform vs SAP Customer Identity and Access Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Okta Platform
Ranking in Customer Identity and Access Management (CIAM)
1st
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
87
Ranking in other categories
Single Sign-On (SSO) (2nd), Authentication Systems (6th), Privileged Access Management (PAM) (4th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (3rd), Access Management (2nd), ZTNA as a Service (6th), AI IT Support (1st)
SAP Customer Identity and A...
Ranking in Customer Identity and Access Management (CIAM)
12th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Okta Platform is 13.3%, up from 12.2% compared to the previous year. The mindshare of SAP Customer Identity and Access Management is 2.4%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM) Market Share Distribution
ProductMarket Share (%)
Okta Workforce Identity13.3%
SAP Customer Identity and Access Management2.4%
Other84.3%
Customer Identity and Access Management (CIAM)
 

Featured Reviews

SumitMundik - PeerSpot reviewer
Lead Admin Systems at a financial services firm with 10,001+ employees
Authentication process improves security with quick and intuitive user interface
The best feature is the speed and execution of Okta Workforce Identity. The moment you click on single sign-on, you immediately get the notification on your mobile phone, then you do the authentication and within a second you get authenticated. The entire customer experience is very good. The user interface is pretty simple, straightforward, and really good. Multi-factor authentication in Okta Workforce Identity is very useful so people who do not have access or are trying to access using just a user ID and password will be completely blocked because of this two-factor authentication. You will get the code, and as your device is authorized in the system, only that device can be used for the authentication purpose. A third person trying to access or hack your data will not be able to do that anymore. Additionally, you don't have to remember your passwords going forward. Previously, every 60 days or 90 days, passwords kept changing. With the two-factor authentication or single sign-on option in Okta Workforce Identity, you don't have to remember it anymore or write down passwords in plain text. If something goes wrong, we have the IAM team which can unlock your account immediately if you have issues.
Srini-Dhanaraj - PeerSpot reviewer
Founder & CEO at imfine.club
A set of tools that allows you to manage user access to the Fiori apps and specify what users can do and see in the apps
Seamless integration is the most valuable feature. There is some functionality where you can go and enable and disable everything in no time.  You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."
"The support for YubiKey is really good because you don't actually have to type in your username and password."
"I like the tool's workflows, which is user-friendly. It can integrate with different applications. I particularly like that users are delighted to access their applications without the hassle of entering their username and password each time. It truly enhances user-friendliness."
"You can only log in if you have the access, which protects the applications by avoiding cross-site scripting."
"The product’s most valuable feature is multifactor authentication."
"We find the solution to be reliable for our customers and it is nice that it is cloud-based and can be accessed from anywhere."
"It is very seamless."
"The main benefits Okta Customer Identity provides to users include single point of login for all applications and single authentication, which saves time and reduces frustration."
"The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning."
"Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time."
 

Cons

"If that phone or device gets stolen, somebody else can log into the system using that code."
"The product is expensive compared to other tools."
"The guest user access could be improved."
"There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity."
"SSO and MFA for improved end-user experience, and protection against password spray attacks, account password self-service."
"The integration with third-party tools needs to be improved."
"This solution would be improved by adding biometrics features."
"The pricing could be improved."
"Only component, I would think the database is inbuilt. So you could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which is which allow us to create the customer or delete the Customer. And it won't allow for any change. The data migration needs improvement."
"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."
 

Pricing and Cost Advice

"The price of the solution is fair for what it offers."
"Okta Customer Identity is not an expensive solution."
"The product is expensive compared to other vendors."
"The price of Okta Workforce Identity is reasonable."
"This solution is costly. Pricing is decent if you have less users, but it significantly goes up the more users you have, with its cost not justified."
"The solution's pricing model could be better for SMBs."
"It has a yearly subscription. As compared to its competitors, it is quite expensive. It also has a complex licensing model."
"The licensing model is fine for general service usage. However, the charges for API features and API tokens can be quite high."
"The pricing of the solution is cheap."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Computer Software Company
11%
Financial Services Firm
9%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise21
Large Enterprise44
No data available
 

Questions from the Community

What do you like most about Okta Workforce Identity?
Okta has introduced the Universal Directory. It has custom attribute capability and user permissions to read/write on their profiles or hide them. Profile sources and identity profile sourcing are ...
What is your experience regarding pricing and costs for Okta Workforce Identity?
Pricing for Okta is reasonably not that much, however, I don't have access to the commercial aspect.
What needs improvement with Okta Workforce Identity?
Currently, in Okta Workforce Identity we get the two-digit authentication code. Instead of getting the two-digit authentication code, if we had an option to do fingerprint verification, that would ...
What do you like most about SAP Customer Identity and Access Management?
Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time.
What needs improvement with SAP Customer Identity and Access Management?
You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the customer or delete the customer. And it won't all...
What advice do you have for others considering SAP Customer Identity and Access Management?
The implementation is very simplified, and it's a progressive implementation. Overall I would rate the solution a nine out of ten.
 

Also Known As

Okta Customer Identity, Workforce Identity
No data available
 

Overview

 

Sample Customers

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.
Information Not Available
Find out what your peers are saying about Okta Platform vs. SAP Customer Identity and Access Management and other solutions. Updated: December 2025.
879,310 professionals have used our research since 2012.