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Okta Platform vs SAP Customer Identity and Access Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 22, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Okta Platform
Ranking in Customer Identity and Access Management (CIAM)
1st
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
122
Ranking in other categories
Single Sign-On (SSO) (2nd), Authentication Systems (3rd), Privileged Access Management (PAM) (3rd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (2nd), Access Management (2nd), ZTNA as a Service (2nd), AI IT Support (1st)
SAP Customer Identity and A...
Ranking in Customer Identity and Access Management (CIAM)
15th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of Okta Platform is 14.4%, up from 12.1% compared to the previous year. The mindshare of SAP Customer Identity and Access Management is 2.1%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM) Mindshare Distribution
ProductMindshare (%)
Okta Platform14.4%
SAP Customer Identity and Access Management2.1%
Other83.5%
Customer Identity and Access Management (CIAM)
 

Featured Reviews

SN
Identity and Access Management Specialist at a university with 10,001+ employees
Automated lifecycle management has cut onboarding times and now drives secure, clean access
Although I am a fan of Okta Platform overall, there are areas where it could improve security outcomes and reduce admin friction. My top improvement areas include the system log and analytics upgrade, which are great for point troubleshooting, but trending and root cause analysis across large tenants still require exporting to SIEM. Verbose queries and long-range retention costs can add up. Additionally, while certificate rotations are better than most, the process is still manual for busy portfolios, especially concerning multi-SP SAML certificate rotations and app metadata drift. Two more buckets of potential improvements for Okta Platform involve user experience and security. There is the issue of push fatigue and prompt sprawl, where users receive multiple prompts across different apps and sessions. I arrived at the rating of eight because the core controls are strong and reliable, but a few operational UX and UI gaps prevent it from being rated higher. The reasons for not giving it a nine or ten include ongoing issues concerning safety and change safety, the complexity of group rules and mappings, and the lack of robustness in policy management. Additionally, there remains a need for more manual involvement than necessary, especially for large portfolios and dual certificate rotation, along with proactive SP data metadata validation.
Srini-Dhanaraj - PeerSpot reviewer
Founder & CEO at imfine.club
A set of tools that allows you to manage user access to the Fiori apps and specify what users can do and see in the apps
Seamless integration is the most valuable feature. There is some functionality where you can go and enable and disable everything in no time.  You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We find the solution to be reliable for our customers and it is nice that it is cloud-based and can be accessed from anywhere."
"The most valuable feature is the identity access authentication."
"A single sign-on really helps me to make things faster."
"We can integrate two-factor authentication with the applications."
"The most useful features of Okta for my organization are identity and access management, single sign-on, and the flexibility for hybrid setups."
"Adaptive authentication in Okta Customer Identity is a flexible feature that is very secure and user-friendly."
"What I found most valuable in Okta Workforce Identity is that it worked together with VMware Workspace One, so there was this device check at the same time. My company used the trusted device method that enabled you to define that only the trusted devices including the Workspace One agent were able to access the applications directly without an additional authentication step."
"The most valuable feature of Okta Customer Identity is its SSO because it's very easy to use and it's user-friendly. Even the admin portal of the solution is very user-friendly, and you can walk through it with ease. Okta Customer Identity is not a complicated solution, and even the workflow automation feature is very, very easy to understand."
"The most valuable aspect of the product is the provisioning of a lot of SAP systems, as it offers automated provisioning and the integration capabilities are good."
"Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time."
 

Cons

"Okta Customer Identity analytics and reporting tools do not help much to improve customer engagement strategies."
"There are some issues with the interface that can be improved."
"Therefore, if you have 10 million users, that's almost 100 million, so it is costly."
"You can't hide the device when you're checking logs."
"I have worked on Okta Platform's IGA features, and they were not great or up to the mark."
"The solution lacks an on-premises deployment model so it can't offer a hybrid solution. It would be ideal if clients had options that weren't just cloud-based."
"It only facilitates provisioning and not de-provisioning."
"It is challenging to obtain a comprehensive backup."
"Only component, I would think the database is inbuilt. So you could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which is which allow us to create the customer or delete the Customer. And it won't allow for any change. The data migration needs improvement."
"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."
 

Pricing and Cost Advice

"It is costly for large companies."
"It could be a bit too pricey for small companies. Okta Workforce Identity can add a lot of benefits, but smaller companies may not have a lot of applications that need to be managed by Okta Workforce Identity. In larger organizations, there are more departments, applications, and users to manage. Okta Workforce Identity adds a bit more value to those bigger organizations. In addition to standard licensing fees, there are also additional costs for things"
"It has a yearly subscription. As compared to its competitors, it is quite expensive. It also has a complex licensing model."
"The product has a user-based license model."
"The solution is not the cheapest but not the most expensive. They are in the middle rating."
"The product's price is high. For each feature, a certain payment is required."
"The solution's pricing model could be better for SMBs."
"Price-wise, Okta Workforce Identity is a cheap solution. The overall cost depends on the license since you can negotiate with Okta or any of Okta's partners only if you opt for many licenses."
"The pricing of the solution is cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
10%
Construction Company
8%
Computer Software Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business51
Midsize Enterprise27
Large Enterprise62
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Okta Workforce Identity?
Pricing for Okta is reasonably not that much, however, I don't have access to the commercial aspect.
What needs improvement with Okta Workforce Identity?
Currently, in Okta Workforce Identity we get the two-digit authentication code. Instead of getting the two-digit authentication code, if we had an option to do fingerprint verification, that would ...
What is your primary use case for Okta Workforce Identity?
I don't have many details about Okta Workforce Identity. I use the tool just to sign in to different applications that we have. We basically set up Okta Workforce Identity in our mobile phone. We d...
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Also Known As

Okta Customer Identity, Workforce Identity
No data available
 

Overview

 

Sample Customers

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.
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Find out what your peers are saying about Okta Platform vs. SAP Customer Identity and Access Management and other solutions. Updated: June 2026.
902,588 professionals have used our research since 2012.