SAP Customer Identity and Access Management and Microsoft Entra External ID compete in identity management. SAP CIAM has an edge in pricing and support, while Microsoft Entra External ID offers superior features justifying its higher cost with enhanced capabilities.
Features: SAP CIAM provides flexibility with comprehensive identity management, seamless integration, and customization for large enterprises. Microsoft Entra External ID offers security and scalability, featuring adaptive authentication and advanced threat protection.
Ease of Deployment and Customer Service: SAP CIAM features a user-friendly deployment and responsive customer support. Microsoft Entra External ID has a streamlined deployment model, with thorough integration guidance and proactive customer service for complex environments.
Pricing and ROI: SAP CIAM is noted for competitive setup costs and favorable ROI due to lower operational expenses. Microsoft Entra External ID has higher initial costs, but its ROI is justified by long-term benefits and reduced breach risks.
Microsoft Entra External ID, part of Microsoft Entra, provides highly secure digital experiences for partners, customers, citizens, patients, or any users outside your organization with customization controls. Combine external identities and user directories in one portal to seamlessly manage access across the organization.
Microsoft Entra External ID refers to all the ways you can securely interact with users outside of your organization. If you want to collaborate with partners, distributors, suppliers, or vendors, you can share your resources and define how your internal users can access external organizations. If you're a developer creating consumer-facing apps, you can manage your customers' identity experiences.
With External ID, external users can "bring their own identities." Whether they have a corporate or government-issued digital identity, or an unmanaged social identity like Google or Facebook, they can use their own credentials to sign in. The external user’s identity provider manages their identity, and you manage access to your apps with Entra ID or Entra External ID to keep your resources protected.
The following capabilities make up External ID:
Power relevant customer experiences based on first-party data. With SAP Customer Identity and Access Management solutions for B2C, you can build rich, centralized customer profiles and synchronize them with all your digital properties.
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