CRM & Sales Bay vs SAP CRM comparison

EngageBay and SAP are both solutions in the CRM category. EngageBay is ranked #149, while SAP is ranked #4 with an average rating of 8.1. EngageBay holds a 0.3% mindshare in CRM, compared to SAP’s 2.1% mindshare. Additionally, 84% of SAP users are willing to recommend the solution.

CRM & Sales Bay

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356 Comparison Views

SAP CRM

Read 44 SAP CRM reviews

4,480 Views
4,032 Comparison Views

84% willing to recommend

CRM & Sales Bay

SAP CRM

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Executive Summary

We performed a comparison between CRM & Sales Bay and SAP CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM.

To learn more, read our detailed CRM Report (Updated: March 2026).

Buyer's Guide

CRM

March 2026

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Helped 885,728 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CRM & Sales Bay

Ranking in CRM

149th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP CRM

Ranking in CRM

4th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (3rd)

Mindshare comparison

As of April 2026, in the CRM category, the mindshare of CRM & Sales Bay is 0.3%, up from 0.0% compared to the previous year. The mindshare of SAP CRM is 2.1%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
SAP CRM	2.1%
CRM & Sales Bay	0.3%
Other	97.6%

CRM

Featured Reviews

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Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

Customization and automation drive effective user training and insights sharing

Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

13%

Financial Services Firm

University

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

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What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

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What is your experience regarding pricing and costs for SAP CRM?

SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.

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What needs improvement with SAP CRM?

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Comparisons

No data available

Microsoft Dynamics CRM vs SAP CRM

Compared 35% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 9% of the time

Adobe Campaign vs SAP CRM

Compared 5% of the time

Zoho CRM vs SAP CRM

Compared 4% of the time

Siebel CRM vs SAP CRM

Compared 4% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

CRM

March 2026

Download CRM & Sales Bay product report

Buyer's Guide

SAP CRM

March 2026

Download SAP CRM product report

Overview

CRM & Sales Bay is a comprehensive customer relationship management and sales platform that helps businesses manage and track customer interactions and sales processes.

With seamless integration capabilities, an intuitive user interface, advanced analytics, and effective communication tools, users have reported improved sales management, increased customer satisfaction, and the ability to make data-driven decisions.

EngageBay

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

1. Adobe 2. Airbnb 3. Amazon 4. Apple 5. AT&T 6. Bank of America 7. Coca-Cola 8. Dell 9. Disney 10. Ebay 11. FedEx 12. Ford 13. Google 14. Home Depot 15. IBM 16. Intel 17. JPMorgan Chase 18. Kraft Heinz 19. LinkedIn 20. McDonald's 21. Microsoft 22. Nike 23. Oracle 24. PepsiCo 25. Procter & Gamble 26. Prudential Financial 27. SAP 28. Salesforce 29. Shell 30. Toyota 31. Visa 32. Walmart 33. WeWork

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM. Updated: March 2026.

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