Find out what your peers are saying about Zabbix, ServiceNow, Broadcom and others in Server Monitoring.
It saves probably more than 50% of the time that would have been required, likely around 75%.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
That is not a mistake of the product. It is due to excessive security on the network.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
The pricing for ConnectWise RMM is reasonable.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
I think the price of ServiceNow Discovery is cheaper than BMC.
ServiceNow is considered more expensive compared to other products.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
Product | Market Share (%) |
---|---|
ServiceNow Discovery | 3.7% |
ConnectWise RMM | 0.2% |
Other | 96.1% |
Company Size | Count |
---|---|
Small Business | 16 |
Midsize Enterprise | 5 |
Large Enterprise | 23 |
ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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