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ConnectWise RMM vs Kentik comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.
Sentiment score
7.0
Kentik enhances network management and cost efficiency, offering data insights while reducing engineering efforts, boosting operational efficiency and security.
It saves probably more than 50% of the time that would have been required, likely around 75%.
In production environments, especially for service providers on IP networks and data centers, Kentik helps in reducing the time to identify and resolve issues.
 

Customer Service

Sentiment score
8.3
ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.
Sentiment score
8.3
Kentik's customer service is efficient and responsive, with proactive communication and expertise, greatly enhancing user satisfaction.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
They have monthly calls and discuss the product roadmap with us to determine what is needed.
I have mostly used forums for any support needed because the setup is straightforward and the documentation is quite good.
 

Scalability Issues

Sentiment score
8.2
ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.
Sentiment score
8.3
Kentik is praised for its scalability in large, global installations, handling increased data flows and integrating with Kubernetes.
Kentik's integration with Kubernetes makes scaling easier.
You can scale as many devices and tests as you want, but you should have a good number of credits in your accounts.
 

Stability Issues

Sentiment score
9.1
ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.
Sentiment score
8.1
Users commend Kentik for its strong stability, minimal disruptions, efficient issue resolution, and satisfactory performance, especially in lab settings.
In production, however, dimensioning of the underlying platforms is something to be mindful of.
Based on stability, I would give Kentik a nine.
 

Room For Improvement

ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.
Kentik users desire enhanced permissions, UI, API access, integrations, AI, insights, cost-effectiveness, and alert and data features.
The pricing for ConnectWise RMM is reasonable.
More work is required to integrate AI for troubleshooting, simplifying root cause analysis, and providing suggested solutions for network issues.
 

Setup Cost

ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.
Kentik's pricing depends on usage factors, offering discounts for education, with annual and multi-year contracts available.
The pricing is good and aligns with the market target.
Kentik’s pricing is competitive in the marketplace.
 

Valuable Features

ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.
Kentik offers real-time network visibility, customizable dashboards, and automation, enhancing security, performance, and user experience efficiently.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
One of the most valuable features of Kentik, especially for service providers, is its ability to visualize all the BGP peering and the status of the BGP peering platform.
Overall, the ease of use and the fact that it meets client expectations are major positives.
Kentik is easy to use and set up.
 

Categories and Ranking

ConnectWise RMM
Ranking in Network Monitoring Software
66th
Average Rating
8.0
Reviews Sentiment
8.2
Number of Reviews
6
Ranking in other categories
Server Monitoring (21st), IT Infrastructure Monitoring (49th), Cloud Monitoring Software (36th), IT Alerting and Incident Management (15th), Remote Monitoring and Management (RMM) (7th), Patch Management (25th), Unified Endpoint Management (UEM) (17th)
Kentik
Ranking in Network Monitoring Software
34th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
16
Ranking in other categories
Distributed Denial-of-Service (DDoS) Protection (16th)
 

Mindshare comparison

As of October 2025, in the Network Monitoring Software category, the mindshare of ConnectWise RMM is 0.1%, up from 0.0% compared to the previous year. The mindshare of Kentik is 0.9%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
Kentik0.9%
ConnectWise RMM0.1%
Other99.0%
Network Monitoring Software
 

Featured Reviews

JonMcWilliams - PeerSpot reviewer
An agent-based solution that monitors and manages various networks but lacks support
Once you've established the client in the RMM tool, you create the site. Setting up the site can be a bit onerous because of the recent changes, which we need to learn. However, once it's set up, deploying the agent is extremely simple and straightforward. It's as easy as using a URL that people can visit, which will automatically determine the environment and download the necessary components. The initial setup can be somewhat challenging. If it's a new site, it'll probably take me about an hour to set it up. It's a matter of getting familiar with the process. As far as deploying the agents to the individual endpoints is concerned, that's literally minutes. Customers can do that themselves. A few of us can do set up the initial site. Anyone can handle the agents deployment. In our case, it's quite doable even by sending the URL to the customer.
ADRIANA SALDARRIAGA TOBON - PeerSpot reviewer
Client experience and cybersecurity have improved with an easy setup
The solution is valuable for client experience, especially in the financial sector. The most important feature is cybersecurity. The pricing is good, but the functionality is the most important aspect for clients. The solution is easy to deploy and requires only one person to set up, making it easy and quick. Overall, the ease of use and the fact that it meets client expectations are major positives.
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Top Industries

By visitors reading reviews
Performing Arts
13%
Computer Software Company
12%
Comms Service Provider
10%
Educational Organization
8%
Computer Software Company
13%
Comms Service Provider
9%
Financial Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise8
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...
What needs improvement with Continuum Command?
The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.
What is your primary use case for Continuum Command?
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
What is your experience regarding pricing and costs for Kentik?
I would say Kentik's pricing is not cheap. From my perspective as part of the technical team, I would not categorize it as expensive, but I know it is not cheap.
What needs improvement with Kentik?
There's always room for improvements and better relations when using any kind of product. We faced some issues with Kentik UI and alerting, which we asked them to fix, and they succeeded. They have...
What is your primary use case for Kentik?
We are using Kentik mostly for synthetic tests, and from one last year, network monitoring as well. We are using it for inter DC BGP tests and server monitoring as well.
 

Comparisons

 

Also Known As

Continuum Command, Continuum RMM
No data available
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Pandora, Yelp, Neustar, Box, University of Washington, Zoom, Tata, and Cogent. 
Find out what your peers are saying about ConnectWise RMM vs. Kentik and other solutions. Updated: October 2025.
869,771 professionals have used our research since 2012.