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ConnectWise Automate vs N-able N-central comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ConnectWise Automate and N-able N-central based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ConnectWise Automate vs. N-able N-central report (Updated: September 2022).
635,162 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.""Maybe they could improve the capability to be multi-tenant.""The most value we get from this solution is that everything is on a patch cycle.""It is very scalable.""The database is great. It's a nicely ordered database.""It's definitely improved the help-desk servicing, et cetera.""The initial setup is easy and the deployment is quick.""We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

More ConnectWise Automate Pros →

"The most valuable feature of N-able N-central is the many options it has."

More N-able N-central Pros →

Cons
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen.""The fixed client for Automate is slow. The web client is not very intuitive.""Technical support was helpful.""In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be.""The menu doesn't always load properly.""Scheduling of automation could be improved and made more simple.""The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly.""Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

More ConnectWise Automate Cons →

"N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports."

More N-able N-central Cons →

Pricing and Cost Advice
  • "From what I've overheard, it is pretty comparable to other solutions in terms of price."
  • "I believe Automate is available for around $2."
  • "I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
  • More ConnectWise Automate Pricing and Cost Advice →

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    635,162 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for… more »
    Top Answer:From what I've overheard, it is pretty comparable to other solutions in terms of price.
    Top Answer:In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all… more »
    Top Answer:The most valuable feature of N-able N-central is the many options it has.
    Top Answer:N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote… more »
    Top Answer:We use N-able N-central for inventory, remote access, and automation for patch managers.
    Ranking
    Views
    4,478
    Comparisons
    3,774
    Reviews
    10
    Average Words per Review
    610
    Rating
    7.2
    Views
    1,662
    Comparisons
    1,329
    Reviews
    1
    Average Words per Review
    217
    Rating
    10.0
    Comparisons
    Also Known As
    LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
    SolarWinds N-central, SolarWinds MSP N-central
    Learn More
    Overview

    ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

    Conquer network complexity with uncompromising precision. N‑ableN‑central® is our flagship remote monitoring and management platform that gives you the power to manage, automate, and protect at scale—and do more than you ever thought possible.

    • Available as an on-premises or hosted solution.
    • Scale easily to hundreds or thousands of devices.
    • Powerful automation tools for global or granular management.
    • Simple, efficient visibility and management from a single dashboard.
    • Proactive alerting with self-healing capabilities.
    • Advanced security solutions to protect in layers.
    Offer
    Learn more about ConnectWise Automate
    Learn more about N-able N-central
    Sample Customers
    I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
    Premier Technology Solutions
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider12%
    Retailer6%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company32%
    Comms Service Provider18%
    Government5%
    Construction Company4%
    Company Size
    REVIEWERS
    Small Business77%
    Midsize Enterprise15%
    Large Enterprise8%
    VISITORS READING REVIEWS
    Small Business43%
    Midsize Enterprise15%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business41%
    Midsize Enterprise17%
    Large Enterprise42%
    Buyer's Guide
    Remote Monitoring and Management Software
    September 2022
    Find out what your peers are saying about Atera, Kaseya, ConnectWise and others in Remote Monitoring and Management Software. Updated: September 2022.
    635,162 professionals have used our research since 2012.

    ConnectWise Automate is ranked 3rd in Remote Monitoring and Management Software with 10 reviews while N-able N-central is ranked 10th in Remote Monitoring and Management Software with 1 review. ConnectWise Automate is rated 7.2, while N-able N-central is rated 10.0. The top reviewer of ConnectWise Automate writes "A nicely ordered database and good UI but needs better monitoring". On the other hand, the top reviewer of N-able N-central writes "Responsive support, reliable, and plenty of features". ConnectWise Automate is most compared with Continuum Command, Microsoft Endpoint Configuration Manager, N-able N-sight Remote Monitoring & Management, Kaseya VSA and NinjaOne, whereas N-able N-central is most compared with ManageEngine Desktop Central, NinjaOne, Kaseya VSA, ManageEngine Desktop Central MSP and Atera.

    See our list of best Remote Monitoring and Management Software vendors.

    We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.