ConnectWise Automate vs LogMeIn Central comparison

ConnectWise and GoTo are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #10, while GoTo is ranked #14. ConnectWise holds a 7.7% mindshare in RMM, compared to GoTo’s 3.0% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,953 Views
1,152 Comparison Views

85% willing to recommend

LogMeIn Central

Read 19 LogMeIn Central reviews

1,097 Views
658 Comparison Views

100% willing to recommend

ConnectWise Automate

LogMeIn Central

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and LogMeIn Central compete in remote monitoring and management. LogMeIn Central generally has the upper edge due to its robust feature set, despite higher pricing.

Features: ConnectWise Automate offers strong automation capabilities, scripting, and integration, allowing extensive customization and effective patch management. LogMeIn Central provides superior remote access, enhanced security features, and comprehensive management tools, making it attractive for those prioritizing remote access and security.

Room for Improvement: ConnectWise Automate can improve its user interface, streamline its patch management process, and enhance integration with third-party tools. LogMeIn Central could refine its support services, reduce the occasional latency in remote sessions, and streamline the update process for smoother operation.

Ease of Deployment and Customer Service: ConnectWise Automate is known for complicated deployment, potentially requiring longer setup. However, it provides responsive customer service. LogMeIn Central offers a smoother, straightforward deployment process, though experiences with customer support can vary.

Pricing and ROI: ConnectWise Automate is economical for smaller operations, providing satisfactory ROI with lower initial costs. LogMeIn Central, despite its higher upfront price, offers a compelling ROI through its robust feature set, which many find worth the investment.

To learn more, read our detailed ConnectWise Automate vs. LogMeIn Central Report (Updated: July 2025).

Buyer's Guide

ConnectWise Automate vs. LogMeIn Central

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

10th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

LogMeIn Central

Ranking in Remote Monitoring and Management (RMM)

14th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 7.7%, down from 9.3% compared to the previous year. The mindshare of LogMeIn Central is 3.0%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

MikeChacker

IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement

The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Has good stability and an easy initial setup process

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is easy and the deployment is quick."

"This product saves us a lot of time and increases our efficiency."

"The most value we get from this solution is that everything is on a patch cycle."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"Maybe they could improve the capability to be multi-tenant."

"It is very scalable."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"A good automated scripts feature."

More ConnectWise Automate pros

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"It is a scalable solution."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"The alerts are helpful."

"The initial setup was very easy."

"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."

More LogMeIn Central pros

Cons

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"Their support needs to be better."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"Technical support was helpful."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

More ConnectWise Automate cons

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"The initial load is terribly slow and often has delays with the login page loading."

"They should provide intermediate device limit options for the users."

"Sometimes it just fails to load."

"Do not use the technical support."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"I do not like the antivirus."

More LogMeIn Central cons

Pricing and Cost Advice

"Pricing and licensing are reasonable."

"I believe Automate is available for around $2."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app. It costs me a lot of money every month at LogMeIn. "

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"The solution's price is reasonable."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"It really is an expensive product for me."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

More LogMeIn Central pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Performing Arts

Healthcare Company

Educational Organization

Manufacturing Company

Healthcare Company

University

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

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Compared 20% of the time

ConnectWise RMM vs LogMeIn Central

Compared 15% of the time

Datto Remote Monitoring and Management vs LogMeIn Central

Compared 13% of the time

Atera vs LogMeIn Central

Compared 11% of the time

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Compared 9% of the time

More LogMeIn Central Competitors

Product Reports

Buyer's Guide

ConnectWise Automate

July 2025

Download ConnectWise Automate product report

Buyer's Guide

LogMeIn Central

July 2025

Download LogMeIn Central product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

No data available

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

GoTo

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Au Bon Pain, BELL (Building Educated Leaders for Life)

Buyer's Guide

ConnectWise Automate vs. LogMeIn Central

July 2025

Free Report: ConnectWise Automate vs. LogMeIn Central

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