ConnectWise Automate vs LogMeIn Central comparison

ConnectWise and GoTo are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #9, while GoTo is ranked #15. ConnectWise holds a 7.7% mindshare in RMM, compared to GoTo’s 3.2% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,659 Views
1,012 Comparison Views

85% willing to recommend

LogMeIn Central

Read 19 LogMeIn Central reviews

965 Views
598 Comparison Views

100% willing to recommend

ConnectWise Automate

LogMeIn Central

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and LogMeIn Central compete in remote monitoring and management. LogMeIn Central generally has the upper edge due to its robust feature set, despite higher pricing.

Features: ConnectWise Automate offers strong automation capabilities, scripting, and integration, allowing extensive customization and effective patch management. LogMeIn Central provides superior remote access, enhanced security features, and comprehensive management tools, making it attractive for those prioritizing remote access and security.

Room for Improvement: ConnectWise Automate can improve its user interface, streamline its patch management process, and enhance integration with third-party tools. LogMeIn Central could refine its support services, reduce the occasional latency in remote sessions, and streamline the update process for smoother operation.

Ease of Deployment and Customer Service: ConnectWise Automate is known for complicated deployment, potentially requiring longer setup. However, it provides responsive customer service. LogMeIn Central offers a smoother, straightforward deployment process, though experiences with customer support can vary.

Pricing and ROI: ConnectWise Automate is economical for smaller operations, providing satisfactory ROI with lower initial costs. LogMeIn Central, despite its higher upfront price, offers a compelling ROI through its robust feature set, which many find worth the investment.

To learn more, read our detailed ConnectWise Automate vs. LogMeIn Central Report (Updated: July 2025).

Buyer's Guide

ConnectWise Automate vs. LogMeIn Central

July 2025

Download the complete report

Helped 867,370 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

9th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

LogMeIn Central

Ranking in Remote Monitoring and Management (RMM)

15th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 7.7%, down from 9.1% compared to the previous year. The mindshare of LogMeIn Central is 3.2%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
ConnectWise Automate	7.7%
LogMeIn Central	3.2%
Other	89.1%

Remote Monitoring and Management (RMM)

Featured Reviews

MikeChacker

IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement

The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.

Read full review

Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Has good stability and an easy initial setup process

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"Remote access and detailed monitoring help us support our equipment."

"The initial setup is easy and the deployment is quick."

"A good automated scripts feature."

"It's definitely improved the help-desk servicing, et cetera."

"Maybe they could improve the capability to be multi-tenant."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"It allows us to manage all client requests, jobs and invoicing."

More ConnectWise Automate pros

"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."

"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."

"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

"The alerts are helpful."

"Using the product, we provide a quicker response when supporting customers."

"The initial setup was pretty straightforward."

"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."

More LogMeIn Central pros

Cons

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"Their support needs to be better."

"Technical support was helpful."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

More ConnectWise Automate cons

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"The solution is expensive as hell."

"Sometimes it just fails to load."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"They should provide intermediate device limit options for the users."

"Do not use the technical support."

"It is easy to get locked out, which is something that needs to be improved."

More LogMeIn Central cons

Pricing and Cost Advice

"I believe Automate is available for around $2."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"Pricing and licensing are reasonable."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app. It costs me a lot of money every month at LogMeIn. "

"The solution's price is reasonable."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

More LogMeIn Central pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.

See recommendations

867,370 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

11%

Performing Arts

Educational Organization

Real Estate/Law Firm

Educational Organization

Insurance Company

University

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	1

Comparisons

Kaseya VSA vs ConnectWise Automate

Compared 30% of the time

Datto Remote Monitoring and Management vs ConnectWise Automate

Compared 18% of the time

NinjaOne vs ConnectWise Automate

Compared 9% of the time

Atera vs ConnectWise Automate

Compared 9% of the time

More ConnectWise Automate Competitors

NinjaOne vs LogMeIn Central

Compared 15% of the time

Kaseya VSA vs LogMeIn Central

Compared 14% of the time

Datto Remote Monitoring and Management vs LogMeIn Central

Compared 11% of the time

ConnectWise RMM vs LogMeIn Central

Compared 10% of the time

N-able N-central vs LogMeIn Central

Compared 5% of the time

More LogMeIn Central Competitors

Product Reports

Buyer's Guide

ConnectWise Automate

September 2025

Download ConnectWise Automate product report

Buyer's Guide

LogMeIn Central

September 2025

Download LogMeIn Central product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

No data available

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

GoTo

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Au Bon Pain, BELL (Building Educated Leaders for Life)

Buyer's Guide

ConnectWise Automate vs. LogMeIn Central

July 2025

Free Report: ConnectWise Automate vs. LogMeIn Central

Find out what your peers are saying about ConnectWise Automate vs. LogMeIn Central and other solutions. Updated: July 2025.

DOWNLOAD NOW

867,370 professionals have used our research since 2012.

See our ConnectWise Automate vs. LogMeIn Central report.

See our list of best Remote Monitoring and Management (RMM) vendors.

We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.