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CloudAlly vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CloudAlly
Ranking in MSP Backup
9th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
4
Ranking in other categories
Cloud Backup (47th), SaaS Backup (24th)
NinjaOne
Ranking in MSP Backup
4th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Network Monitoring Software (30th), Server Monitoring (11th), IT Service Management (ITSM) (6th), Remote Access (20th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), Unified Endpoint Management (UEM) (8th)
 

Mindshare comparison

As of May 2025, in the MSP Backup category, the mindshare of CloudAlly is 3.7%, down from 4.1% compared to the previous year. The mindshare of NinjaOne is 12.7%, up from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
MSP Backup
 

Featured Reviews

reviewer2586000 - PeerSpot reviewer
User-friendly interface enhances protection with room for better reporting
I use CloudAlly for what it's made for, which is backups The user-friendly interface of CloudAlly significantly enhances data protection. CloudAlly can improve in the areas of reporting, especially regarding backup statistics and backup failures presented in pie graphs and charts. I have used…
Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The user-friendly interface of CloudAlly significantly enhances data protection."
"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."
"The customer support at NinjaOne is excellent, rated ten out of ten."
"The software's automation tools have solved critical deployment problems for small businesses."
"The tool's most valuable feature is third-party application updates."
"NinjaOne's best feature is its monitoring."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
 

Cons

"CloudAlly can improve in the areas of reporting, especially regarding backup statistics and backup failures presented in pie graphs and charts."
"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."
"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."
"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."
"NinjaOne's reporting module is cumbersome."
"The NinjaOne distribution server is highly dependent on an active directory."
"The graphical user interface could be improved."
"NinjaOne's dashboard could be easier to use."
"NinjaOne's pricing and user interface needs improvement."
 

Pricing and Cost Advice

Information not available
"The product's pricing depends on the number of PCs or devices."
"NinjaRMM uses a subscription model."
"We currently pay $1.20 per device on a monthly basis."
"The pricing is reasonable and cheaper than ConnectWise."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"Its pricing is great."
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
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Top Industries

By visitors reading reviews
Legal Firm
26%
Computer Software Company
14%
Comms Service Provider
7%
Healthcare Company
7%
Computer Software Company
16%
Government
8%
Retailer
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with CloudAlly?
CloudAlly can improve in the areas of reporting, especially regarding backup statistics and backup failures presented in pie graphs and charts.
What is your primary use case for CloudAlly?
I use CloudAlly for what it's made for, which is backups.
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The price or licensing of NinjaOne is a little bit high.
What needs improvement with NinjaOne?
The network monitoring needs to be improved.
 

Comparisons

 

Overview

 

Sample Customers

Check out our customer success stories: https://www.cloudally.com/resources/customer-success-stories/ 
Status Pros, Mitchell and Company
Find out what your peers are saying about CloudAlly vs. NinjaOne and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.