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CloudAlly vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CloudAlly
Ranking in MSP Backup
9th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
4
Ranking in other categories
Cloud Backup (47th), SaaS Backup (24th)
NinjaOne
Ranking in MSP Backup
3rd
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Network Monitoring Software (32nd), Server Monitoring (8th), IT Service Management (ITSM) (8th), Remote Access (20th), Vulnerability Management (25th), Mobile Device Management (MDM) (6th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (2nd), Patch Management (9th), Unified Endpoint Management (UEM) (9th)
 

Mindshare comparison

As of August 2025, in the MSP Backup category, the mindshare of CloudAlly is 3.3%, down from 4.3% compared to the previous year. The mindshare of NinjaOne is 13.1%, up from 8.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
MSP Backup
 

Featured Reviews

it_user550464 - PeerSpot reviewer
Using the app is straightforward with easy buttons to click on.
Customer Service: We didn't contact their customer service at any point because the backup and recovery process is pretty straightforward. But they have a customer support email and phone just in case. Technical Support: CloudAlly can be used by a non-techie person because it's simple. We didn't contact the technical support, but it's available for any user who may encounter a problem.
Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The user-friendly interface of CloudAlly significantly enhances data protection."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"The software's automation tools have solved critical deployment problems for small businesses."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."
"The customer support at NinjaOne is excellent, rated ten out of ten."
 

Cons

"CloudAlly can improve in the areas of reporting, especially regarding backup statistics and backup failures presented in pie graphs and charts."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"NinjaOne's dashboard could be easier to use."
"I want NinjaOne to improve the reports."
"The solution could improve by optimizing the internet connection being used."
"The network monitoring needs to be improved."
"NinjaOne's reporting module is cumbersome."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"Lacks sufficient integrations with other PSAs."
 

Pricing and Cost Advice

Information not available
"Its pricing is great."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"The pricing is reasonable and cheaper than ConnectWise."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
"We got a pretty good deal. It was fairly affordable."
"We currently pay $1.20 per device on a monthly basis."
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Top Industries

By visitors reading reviews
Legal Firm
26%
Computer Software Company
10%
Comms Service Provider
9%
Manufacturing Company
6%
Computer Software Company
13%
Government
8%
Retailer
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with CloudAlly?
CloudAlly can improve in the areas of reporting, especially regarding backup statistics and backup failures presented in pie graphs and charts.
What is your primary use case for CloudAlly?
I use CloudAlly for what it's made for, which is backups.
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The price or licensing of NinjaOne is a little bit high.
What needs improvement with NinjaOne?
The network monitoring needs to be improved.
 

Overview

 

Sample Customers

Check out our customer success stories: https://www.cloudally.com/resources/customer-success-stories/ 
Status Pros, Mitchell and Company
Find out what your peers are saying about CloudAlly vs. NinjaOne and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.