Clarity SM vs Vtiger CRM comparison

Broadcom and Vtiger are both solutions in the Help Desk Software category. Broadcom is ranked #25, while Vtiger is ranked #49. Broadcom holds a 1.4% mindshare in HDS, compared to Vtiger’s 0.6% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

1,652 Views
1,256 Comparison Views

85% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

1,547 Views
217 Comparison Views

100% willing to recommend

Clarity SM

Vtiger CRM

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Executive SummaryUpdated on Dec 8, 2025

Vtiger CRM and Clarity SM compete in customer relationship management and service management tools. Vtiger CRM appears to have the upper hand in pricing and support, while Clarity SM stands out with its comprehensive features.

Features: Vtiger CRM provides contact management, automation, and email integration. Clarity SM offers advanced service management capabilities, workflow automation, and extensive integration options.

Ease of Deployment and Customer Service: Vtiger CRM is easy to deploy with accessible customer service, simplifying the onboarding process. Clarity SM requires more setup due to complex features but offers dedicated customer service.

Pricing and ROI: Vtiger CRM is competitively priced, delivering favorable ROI due to lower setup costs. Clarity SM has a higher initial setup cost, but its feature-rich offerings provide substantial ROI.

To learn more, read our detailed Clarity SM vs. Vtiger CRM Report (Updated: January 2026).

Buyer's Guide

Clarity SM vs. Vtiger CRM

January 2026

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in Help Desk Software

25th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

IT Service Management (ITSM) (23rd)

Vtiger CRM

Ranking in Help Desk Software

49th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM (29th), Sales Force Automation (14th)

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of Clarity SM is 1.4%, up from 1.1% compared to the previous year. The mindshare of Vtiger CRM is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Clarity SM	1.4%
Vtiger CRM	0.6%
Other	98.0%

Help Desk Software

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our users access it via the web. We have external and internal sources, and we're now introducing the mobile app portion so our computer engineers can respond to tickets remotely."

"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."

"It has a good GUI interface."

"It has given us the ability to automate a lot of tasks, things we couldn't do before."

"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."

"Right now, we are starting to be dependent on the CMDB a lot."

"Scalability is very good. We have scaled to more users and more functionality."

"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."

More Clarity SM pros

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."

"Although I wasn't involved in the initial setup I have been involved with upgrades. They have been fairly complex. We've had some issues with upgrades where we had to roll back and get some things fixed. Some things that we ended up tracking back to not following directions right, but then other things we've run into issues."

"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."

"We went from 12.1 to 14, so there was a lot involved in it. The issues we had were migration issues, getting our information from one place to the next and making sure everything was as everyone needed."

"Report solutions are a little short."

"We would like more information about all the configurations that we have on our infrastructure side."

"We just upgraded about a year and half ago and it was painful. We had the testing of the dev environment, and then testing of the production environment, so it was two weekends out of my life. And stuff broke."

"If I had to choose, it would be more around the user interface than the mobile experience."

More Clarity SM cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"Pricing is simple, as it’s per concurrent analysts."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"I don't see anyone other than large companies being able to afford this system."

"The pricing is based on a subscription model."

"The solution is quite reasonable compared to other solutions in the market."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"I think pricing of this model is suitable for growing corporations."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

"We are using the free open-source version of Vtiger CRM."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Media Company

10%

Performing Arts

10%

Manufacturing Company

Retailer

26%

Computer Software Company

Comms Service Provider

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	15
Large Enterprise	66

No data available

Comparisons

JIRA Service Management vs Clarity SM

Compared 22% of the time

ServiceNow vs Clarity SM

Compared 12% of the time

Vision Helpdesk vs Clarity SM

Compared 8% of the time

SymphonyAI IT Service Management vs Clarity SM

Compared 6% of the time

SCSM vs Clarity SM

Compared 6% of the time

More Clarity SM Competitors

Zoho CRM vs Vtiger CRM

Compared 11% of the time

Odoo vs Vtiger CRM

Compared 10% of the time

SAP CRM vs Vtiger CRM

Compared 10% of the time

SugarCRM Platform vs Vtiger CRM

Compared 9% of the time

monday.com vs Vtiger CRM

Compared 6% of the time

More Vtiger CRM Competitors

Product Reports

Buyer's Guide

Clarity SM

January 2026

Download Clarity SM product report

Buyer's Guide

CRM

January 2026

Download Vtiger CRM product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.

Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.

What are Vtiger CRM's key features?

Contact Management: Enables efficient tracking of customer information and interactions in a centralized location.
Sales Automation: Streamlines sales processes with tools for managing deals and leads automatically.
Email Marketing: Facilitates the creation and management of targeted email campaigns.
Customer Support: Provides ticketing tools to improve customer service delivery and response time.
Analytics: Offers deep insights through detailed reports and dashboards for data-driven decisions.

What benefits or ROI should users expect?

Increased Productivity: Automates routine tasks, allowing teams to focus on strategic goals.
Enhanced Customer Insights: Provides greater visibility into customer preferences and behaviors.
Improved Decision Making: Empowers users with data-driven insights for strategic planning.
Scalability: Adapts to business growth without requiring significant changes or investments.

Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.

Vtiger

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Clarity SM vs. Vtiger CRM

January 2026

Free Report: Clarity SM vs. Vtiger CRM

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