We performed a comparison between Clarity SM and SCSM based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Scalability is very good. We have scaled to more users and more functionality."
"Self-service interface means people can check their own tickets."
"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."
"It has a good GUI interface."
"This product has so many adjustment possibilities for many different clients."
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."
"As of late, I really like the BI functions."
"The view it provides into who's doing the work."
"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."
"The most requested feature from our customers is the helpdesk ticketing system."
"It is one of the most stable solutions in the market."
"The solution is quite easy to integrate with other Microsoft products."
"The most valuable feature is the reporting of incidents."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"The solution offers good productivity at a low price point."
"The call logging is the solution's most valuable feature. It's very easy to use."
"The SDM administration and customisation needS deep information about architecture and vendor support continuously."
"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
"The CA products integrate well together but I would like to see better integration with third-party solutions."
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
"I would like to see the API cleaned up."
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome."
"Resources for understanding compliance and relative compliance need to be made available."
"Once we had an issue with a desktop download that would not open."
"My company had planned a few months ago to apply SCSM over the cloud in order to provide updates, like regular updates, but it had to be put through a few tools from Microsoft on the cloud, which was not easy."
"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."
"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."
"They need more integration with open-source products."
"The price of this solution is high and it needs to be cheaper."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while SCSM is ranked 14th in Help Desk Software with 23 reviews. Clarity SM is rated 7.8, while SCSM is rated 7.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support. See our Clarity SM vs. SCSM report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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