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The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.
Cisco Webex Contact Center is ranked 3rd in Contact Center as a Service (CCaaS) while Genesys Cloud is ranked 1st in Contact Center as a Service (CCaaS). Cisco Webex Contact Center is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Cisco Webex Contact Center is most compared with Amazon Connect, Cisco Finesse, Five9, NICE CXone and 8x8 Contact Center, whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Genesys PureConnect, Cisco CCX and Pega CRM.
See our list of best Contact Center as a Service (CCaaS) vendors.
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