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Cisco Webex Contact Center vs Genesys Cloud comparison

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1,758 views|1,517 comparisons
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5,459 views|4,739 comparisons
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Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
Ranking
Views
1,758
Comparisons
1,517
Reviews
0
Average Words per Review
0
Rating
N/A
Views
5,459
Comparisons
4,739
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
CC-One, BroadSoft CC-One
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
Learn More
Overview

The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
Offer
Learn more about Cisco Webex Contact Center
Learn more about Genesys Cloud
Sample Customers
AON, Office Depot, American Red Cross
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
VISITORS READING REVIEWS
Comms Service Provider22%
Computer Software Company17%
Financial Services Firm7%
Government6%
VISITORS READING REVIEWS
Computer Software Company21%
Comms Service Provider11%
Financial Services Firm11%
Insurance Company7%
Company Size
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise10%
Large Enterprise68%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise14%
Large Enterprise70%

Cisco Webex Contact Center is ranked 3rd in Contact Center as a Service (CCaaS) while Genesys Cloud is ranked 1st in Contact Center as a Service (CCaaS). Cisco Webex Contact Center is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Cisco Webex Contact Center is most compared with Amazon Connect, Cisco Finesse, Five9, NICE CXone and 8x8 Contact Center, whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Genesys PureConnect, Cisco CCX and Pega CRM.

See our list of best Contact Center as a Service (CCaaS) vendors.

We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.