Find out what your peers are saying about Cisco, Amazon Web Services (AWS), Five9 and others in Contact Center as a Service (CCaaS). Updated: March 2025.
Contact Center as a Service provides a cloud-based solution for managing customer interactions across multiple channels, offering flexibility and scalability for businesses looking to enhance customer service operations.With the shift towards digital communication, CCaaS solutions have become increasingly important for businesses that aim to provide a seamless customer service experience. These platforms integrate with existing systems and support various communication channels such as voice,...
The central management tool, Control Hub, holds significant value for the management team.
I rate the product's scalability a ten out of ten.