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Cisco Finesse vs Cisco Webex Contact Center comparison

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Cisco Logo
630 views|522 comparisons
Cisco Logo
1,797 views|1,550 comparisons
Ranking
6th
Views
630
Comparisons
522
Reviews
0
Average Words per Review
0
Rating
N/A
Views
1,797
Comparisons
1,550
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
CC-One, BroadSoft CC-One
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Overview

Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.

The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

Offer
Learn more about Cisco Finesse
Learn more about Cisco Webex Contact Center
Sample Customers
ZEISS
AON, Office Depot, American Red Cross
Top Industries
VISITORS READING REVIEWS
Computer Software Company13%
Government11%
Comms Service Provider11%
Financial Services Firm10%
VISITORS READING REVIEWS
Comms Service Provider22%
Computer Software Company17%
Financial Services Firm7%
Government6%
Company Size
VISITORS READING REVIEWS
Small Business14%
Midsize Enterprise12%
Large Enterprise74%
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise11%
Large Enterprise68%

Cisco Finesse is ranked 6th in Contact Center Platforms while Cisco Webex Contact Center is ranked 3rd in Contact Center as a Service (CCaaS). Cisco Finesse is rated 0.0, while Cisco Webex Contact Center is rated 0.0. On the other hand, Cisco Finesse is most compared with Genesys Cloud, Avaya IX Contact Center and Amazon Connect, whereas Cisco Webex Contact Center is most compared with Amazon Connect, Five9, NICE CXone, Genesys Cloud and TTEC Humanify.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.