Cisco Finesse vs Cisco Webex Contact Center comparison

Cancel
You must select at least 2 products to compare!
Featured Review
Use Cisco Finesse?
Rayyan Saeed
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "Price-wise, it is a cheap product, especially when compared to Microsoft Teams."
  • More Cisco Webex Contact Center Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Contact Center Platforms solutions are best for your needs.
    765,234 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    Top Answer:The central management tool, Control Hub, holds significant value for the management team.
    Top Answer:Price-wise, it is a cheap product, especially when compared to Microsoft Teams.
    Top Answer:With the solution, I face issues when trying to use the screen share option. On Microsoft Teams, I can share the whole screen with the person I am meeting with and see every folder on the desktop… more »
    Ranking
    6th
    Views
    337
    Comparisons
    294
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    1,261
    Comparisons
    1,115
    Reviews
    2
    Average Words per Review
    335
    Rating
    9.5
    Comparisons
    Also Known As
    CC-One, BroadSoft CC-One
    Learn More
    Cisco
    Video Not Available
    Overview

    Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.

    The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

    Sample Customers
    ZEISS
    AON, Office Depot, American Red Cross
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Government12%
    Financial Services Firm12%
    Healthcare Company10%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Healthcare Company11%
    Financial Services Firm9%
    Government6%
    Company Size
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise10%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise11%
    Large Enterprise69%

    Cisco Finesse is ranked 6th in Contact Center Platforms while Cisco Webex Contact Center is ranked 3rd in Contact Center as a Service (CCaaS) with 2 reviews. Cisco Finesse is rated 0.0, while Cisco Webex Contact Center is rated 9.6. On the other hand, the top reviewer of Cisco Webex Contact Center writes "A low-priced product that offers great scalability options". Cisco Finesse is most compared with Genesys Cloud CX, Amazon Connect and Avaya IX Contact Center, whereas Cisco Webex Contact Center is most compared with Amazon Connect, Five9, NICE CXone, TTEC Humanify and Genesys Cloud CX.

    We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.