Cisco Finesse vs Cisco Webex Contact Center comparison

The compared Cisco Finesse and Cisco Webex Contact Center solutions aren't in the same category. Cisco Finesse is ranked #9 in CCP , and holds a 2.3% mindshare in the category. Cisco Webex Contact Center is ranked #6 in CCS , with an average rating of 7.8, and holds a 10.4% mindshare. Additionally, 100% of Cisco Webex Contact Center users are willing to recommend the solution.

Cisco Finesse

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271 Comparison Views

Cisco Webex Contact Center

Read 7 Cisco Webex Contact Center reviews

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1,142 Comparison Views

100% willing to recommend

Cisco Finesse

Cisco Webex Contact Center

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Executive Summary

We performed a comparison between Cisco Finesse and Cisco Webex Contact Center based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms.

To learn more, read our detailed Contact Center Platforms Report (Updated: January 2026).

Buyer's Guide

Contact Center Platforms

January 2026

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Helped 881,455 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Finesse

Average Rating

0.0

Number of Reviews

Ranking in other categories

Contact Center Platforms (9th)

Cisco Webex Contact Center

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Contact Center as a Service (CCaaS) (6th)

Mindshare comparison

While both are Contact Center solutions, they serve different purposes. Cisco Finesse is designed for Contact Center Platforms and holds a mindshare of 2.3%, down 5.6% compared to last year.
Cisco Webex Contact Center, on the other hand, focuses on Contact Center as a Service (CCaaS), holds 10.4% mindshare, down 12.4% since last year.

Contact Center Platforms Market Share Distribution
Product	Market Share (%)
Cisco Finesse	2.3%
Genesys Cloud CX	13.7%
Amazon Connect	13.2%
Other	70.8%

Contact Center Platforms

Contact Center as a Service (CCaaS) Market Share Distribution
Product	Market Share (%)
Cisco Webex Contact Center	10.4%
Genesys Cloud CX	20.7%
Amazon Connect	17.1%
Other	51.8%

Contact Center as a Service (CCaaS)

Featured Reviews

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Norm Hubert

Network Technical Advisor at a government with 10,001+ employees

Omnichannel features have improved collaboration and now provide smoother virtual meetings

We have experience with Cisco products. I have no experience with their Cisco Duo, the XDR, or Secure Access. Secure Access is for the Secure Web Gateway or the SASE solution or DNS security. I have no experience with ThousandEyes, XDR, Duo, or the other products. I think Cisco Webex Contact Center is pretty good, and I do not see where they could improve as it is a pretty successful product. I do not pay for the licensing, but I know they offer free options, and I am not part of the licensing part. We switched over to Webex because they centralized it as part of our government, providing it for both voice and video. I would rate this review a 9.

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Top Industries

By visitors reading reviews

Government

26%

Healthcare Company

13%

Financial Services Firm

10%

Computer Software Company

13%

Financial Services Firm

12%

Insurance Company

10%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What is your experience regarding pricing and costs for Cisco Webex Contact Center?

The price of Cisco Webex Contact Center needs to be revised a little bit.

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What needs improvement with Cisco Webex Contact Center?

Cisco Webex Contact Center currently has good service, so there is no significant need to improve. I hope they can maintain their current standard in the future. Regarding product customization fea...

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What is your primary use case for Cisco Webex Contact Center?

Cisco Webex Contact Center is typically used for meetings with customers and some suppliers.

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Comparisons

Genesys Cloud CX vs Cisco Finesse

Compared 35% of the time

Avaya Infinity Platform vs Cisco Finesse

Compared 17% of the time

Amazon Connect vs Cisco Finesse

Compared 15% of the time

More Cisco Finesse Competitors

Amazon Connect vs Cisco Webex Contact Center

Compared 22% of the time

Genesys Cloud CX vs Cisco Webex Contact Center

Compared 18% of the time

NICE CXone vs Cisco Webex Contact Center

Compared 15% of the time

Five9 vs Cisco Webex Contact Center

Compared 13% of the time

TTEC Humanify vs Cisco Webex Contact Center

Compared 7% of the time

More Cisco Webex Contact Center Competitors

Product Reports

Buyer's Guide

Contact Center Platforms

January 2026

Download Cisco Finesse product report

Buyer's Guide

Contact Center as a Service (CCaaS)

January 2026

Download Cisco Webex Contact Center product report

Also Known As

No data available

CC-One, BroadSoft CC-One

Overview

Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.

Cisco

Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

Cisco

Sample Customers

ZEISS

AON, Office Depot, American Red Cross

Buyer's Guide

Contact Center Platforms

January 2026

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