Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.
We have to buy a separate license in order to implement the social listening feature.
It's kind of pricey. It's about $50 or $60 per user.
We have to buy a separate license in order to implement the social listening feature.
It's kind of pricey. It's about $50 or $60 per user.
Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.
The subscription is on a monthly basis.
The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis.
The subscription is on a monthly basis.
The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis.
SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.
SAP CRM offers a free trial for anyone wanting to test the product before purchasing it.
They should reduce the price to target small businesses.
SAP CRM offers a free trial for anyone wanting to test the product before purchasing it.
They should reduce the price to target small businesses.
Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.
Its licensing is yearly.
The product is expensive.
Its licensing is yearly.
The product is expensive.
NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.
We had a custom setup that cost us some money.
We had a custom setup that cost us some money.
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
It is not cheap. It is more suitable for big companies.
We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle.
It is not cheap. It is more suitable for big companies.
We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle.
Amazon Connect, or AWS Connect, is a cloud-based contact center solution from Amazon Web Services. The platform stands out for its scalable cloud infrastructure that adjusts to fluctuating demand, eliminating the need to maintain physical hardware. Amazon Connect was developed to give Amazon customers personal, dynamic, and natural experiences. As their team said, "We couldn’t find one that met our needs, so we built it." They made this solution available for all businesses, and today, companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.
I rate the tool's pricing an eight out of ten.
The licensing is a pay-as-you-go model.
I rate the tool's pricing an eight out of ten.
The licensing is a pay-as-you-go model.
This is definitely an expensive product compared to others on the market.
Licensing fees are on the higher end and I rate them an eight out of ten.
This is definitely an expensive product compared to others on the market.
Licensing fees are on the higher end and I rate them an eight out of ten.
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
Salesforce is not a cheap product. It can be expensive.
The price is too expensive.
Salesforce is not a cheap product. It can be expensive.
The price is too expensive.
The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.
Price-wise, it is a cheap product, especially when compared to Microsoft Teams.
Price-wise, it is a cheap product, especially when compared to Microsoft Teams.
Based on verified user reviews, Genesys Cloud CX has seamless integration with various communication channels, efficient call routing and management, robust reporting and analytics capabilities, and the ability to provide personalized customer experiences. Users highly praise Five9's customer service and support, describing them as prompt, effective, and knowledgeable. While both products have positive feedback on pricing and ROI, Genesys Cloud CX users have expressed the need for better system stability, improved user interface, and enhanced integration capabilities.
Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.
It is costly for small businesses.
It is costly for small businesses.
It is expensive.
The pricing is on the higher side.
It is expensive.
The pricing is on the higher side.
In today's ever-changing business landscape, organizations are grappling with the need to adapt to the digital transformation while simultaneously improving customer experiences without incurring excessive labor costs. Traditional telephony-based Contact Center as a Service (CCaaS) solutions have struggled to keep pace with these changes, often lacking the functional maturity required to meet customer demands.
Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.
Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers
Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for).
Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for).
LinkLive is a customer communication and support tool used by various organizations. Its most valuable features include text chat capabilities, centralized communication channels, secure messaging, screen-sharing for troubleshooting, and seamless switching between modes.
LinkLive improves communication and efficiency, reduces call volume and wait times, increases customer satisfaction, and enhances information security. It provides a user-friendly interface, improves call quality, and strengthens relationships with customers.
The pricing is fair.
Compared to other telephone systems, we felt the pricing was very fair.
The pricing is fair.
Compared to other telephone systems, we felt the pricing was very fair.
Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.
ServiceNow Customer Service Management is expensive. It's one of the most costly CSM options in the marketplace.
I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive. The solution is neither cheap nor expensive.
ServiceNow Customer Service Management is expensive. It's one of the most costly CSM options in the marketplace.
I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive. The solution is neither cheap nor expensive.
Humanify Portal provides easy access to your contact center administrative and management tools from a single interface so you can optimize your ability to transform the customer experience outcome. It is an exclusive application to TTEC’s Humanify Enterprise contact center solution that increases the flexibility of the Cisco platform for cloud and premises deployments. This customizable, user-friendly interface allows for the administration of contact center interactions, employees and productivity at your fingertips, enabling real-time control over customer experience outcomes. You can also increase the agility of managing your contact center operations with Humanify Portal Mobile, a 100% web-based application for on-the-move access.
8x8 Contact Center is a complete, cloud based solution suite that combines not just contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. Enhancing Customer experience through Channel of choice that boost customer satisfaction and loyalty by using the communication channels your customers prefer and through CRM Integration that creates highly personalized customer engagements by seamlessly integrating CRM information. With multiple agent productivity, 8x8 Virtual Contact Center gains continuous insights into agent performance and contact center operations, resolves agent performance issues and speed up agent onboarding with targeted coaching and training, boosts contact center efficiency with powerful scheduling, forecasting and reporting, empowers agents to easily manage their customer interactions, oversees every important metric in your contact center and puts customer information at the agent's fingertips via a CRM Integration.
TalkDesk, an advanced Cloud Contact Center Platform, revolutionizes customer service operations through its omnichannel capabilities. It seamlessly integrates with businesses' internal systems, enabling efficient management of customer interactions across phone, email, SMS, and social media. By identifying existing customers and leveraging custom objects, TalkDesk enhances agent efficiency and automates interaction data integration.
Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.
Wherever your agents meet your customers — phone, chat, or text — the ASAPP platform augments them, so they can be more efficient and effective.