Cisco Webex Contact Center vs TTEC Humanify comparison

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1,208 views|1,047 comparisons
100% willing to recommend
TTEC Logo
306 views|189 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Cisco Webex Contact Center and TTEC Humanify based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center as a Service (CCaaS).
To learn more, read our detailed Contact Center as a Service (CCaaS) Report (Updated: April 2024).
771,740 professionals have used our research since 2012.
Featured Review
Rayyan Saeed
Use TTEC Humanify?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Price-wise, it is a cheap product, especially when compared to Microsoft Teams."
  • More Cisco Webex Contact Center Pricing and Cost Advice →

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    Use our free recommendation engine to learn which Contact Center as a Service (CCaaS) solutions are best for your needs.
    771,740 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The central management tool, Control Hub, holds significant value for the management team.
    Top Answer:Price-wise, it is a cheap product, especially when compared to Microsoft Teams.
    Top Answer:With the solution, I face issues when trying to use the screen share option. On Microsoft Teams, I can share the whole screen with the person I am meeting with and see every folder on the desktop… more »
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    Ranking
    Views
    1,208
    Comparisons
    1,047
    Reviews
    2
    Average Words per Review
    335
    Rating
    9.5
    Views
    306
    Comparisons
    189
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    CC-One, BroadSoft CC-One
    Learn More
    Cisco
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    TTEC
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    Overview

    The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

    Humanify Portal provides easy access to your contact center administrative and management tools from a single interface so you can optimize your ability to transform the customer experience outcome. It is an exclusive application to TTEC’s Humanify Enterprise contact center solution that increases the flexibility of the Cisco platform for cloud and premises deployments. This customizable, user-friendly interface allows for the administration of contact center interactions, employees and productivity at your fingertips, enabling real-time control over customer experience outcomes. You can also increase the agility of managing your contact center operations with Humanify Portal Mobile, a 100% web-based application for on-the-move access.

    Sample Customers
    AON, Office Depot, American Red Cross
    Amazon, BMW, Facebook, Banana Republic,FEMA
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company23%
    Healthcare Company11%
    Financial Services Firm9%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Healthcare Company14%
    Outsourcing Company11%
    University9%
    Company Size
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise12%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise6%
    Large Enterprise75%
    Buyer's Guide
    Contact Center as a Service (CCaaS)
    April 2024
    Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center as a Service (CCaaS). Updated: April 2024.
    771,740 professionals have used our research since 2012.

    Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS) with 2 reviews while TTEC Humanify is ranked 7th in Contact Center as a Service (CCaaS). Cisco Webex Contact Center is rated 9.6, while TTEC Humanify is rated 0.0. The top reviewer of Cisco Webex Contact Center writes "A low-priced product that offers great scalability options". On the other hand, Cisco Webex Contact Center is most compared with Amazon Connect, Cisco Finesse, Five9, NICE CXone and LinkLive, whereas TTEC Humanify is most compared with Genesys Cloud CX.

    See our list of best Contact Center as a Service (CCaaS) vendors.

    We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.