Cisco Webex Contact Center vs TTEC Humanify comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Cisco Webex Contact Center and TTEC Humanify based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Cisco and others in Contact Center as a Service (CCaaS).
To learn more, read our detailed Contact Center as a Service (CCaaS) Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Rayyan Saeed
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Price-wise, it is a cheap product, especially when compared to Microsoft Teams."
  • More Cisco Webex Contact Center Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The central management tool, Control Hub, holds significant value for the management team.
    Top Answer:Price-wise, it is a cheap product, especially when compared to Microsoft Teams.
    Top Answer:With the solution, I face issues when trying to use the screen share option. On Microsoft Teams, I can share the whole screen with the person I am meeting with and see every folder on the desktop… more »
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    Ranking
    Views
    1,261
    Comparisons
    1,115
    Reviews
    2
    Average Words per Review
    335
    Rating
    9.5
    Views
    311
    Comparisons
    190
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    CC-One, BroadSoft CC-One
    Learn More
    Cisco
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    TTEC
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    Overview

    The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

    Humanify Portal provides easy access to your contact center administrative and management tools from a single interface so you can optimize your ability to transform the customer experience outcome. It is an exclusive application to TTEC’s Humanify Enterprise contact center solution that increases the flexibility of the Cisco platform for cloud and premises deployments. This customizable, user-friendly interface allows for the administration of contact center interactions, employees and productivity at your fingertips, enabling real-time control over customer experience outcomes. You can also increase the agility of managing your contact center operations with Humanify Portal Mobile, a 100% web-based application for on-the-move access.

    Sample Customers
    AON, Office Depot, American Red Cross
    Amazon, BMW, Facebook, Banana Republic,FEMA
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company22%
    Healthcare Company11%
    Financial Services Firm9%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Healthcare Company13%
    Outsourcing Company11%
    Retailer9%
    Company Size
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise11%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise6%
    Large Enterprise75%
    Buyer's Guide
    Contact Center as a Service (CCaaS)
    March 2024
    Find out what your peers are saying about Genesys, Five9, Cisco and others in Contact Center as a Service (CCaaS). Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Cisco Webex Contact Center is ranked 3rd in Contact Center as a Service (CCaaS) with 2 reviews while TTEC Humanify is ranked 7th in Contact Center as a Service (CCaaS). Cisco Webex Contact Center is rated 9.6, while TTEC Humanify is rated 0.0. The top reviewer of Cisco Webex Contact Center writes "A low-priced product that offers great scalability options". On the other hand, Cisco Webex Contact Center is most compared with Amazon Connect, Cisco Finesse, Five9, NICE CXone and Genesys Cloud CX, whereas TTEC Humanify is most compared with Genesys Cloud CX and NICE CXone.

    See our list of best Contact Center as a Service (CCaaS) vendors.

    We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.