Centreon vs Loom Systems comparison

Centreon and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Centreon is ranked #29 with an average rating of 7.3, while ServiceNow is ranked #64. Centreon holds a 1.8% mindshare in IM, compared to ServiceNow’s 0.5% mindshare. Additionally, 93% of Centreon users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.

Centreon

Read 31 Centreon reviews

7,170 Views
5,306 Comparison Views

93% willing to recommend

Loom Systems

Read 4 Loom Systems reviews

1,301 Views
1,106 Comparison Views

80% willing to recommend

Centreon

Loom Systems

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Executive SummaryUpdated on Oct 9, 2024

Centron and Loom Systems compete in IT monitoring and AIOps solutions. Centron is more affordable while Loom Systems provides advanced AI-driven features, which could justify a higher cost.

Features: Centron offers comprehensive monitoring capabilities, extensive customization options, and detailed network insights. Loom Systems provides AI-driven analytics, automated insights, and is effective for predictive maintenance and anomaly detection.

Room for Improvement: Centron lacks advanced AI features, has limited predictive maintenance tools, and traditional monitoring methods. Loom Systems may improve in affordability, require enhanced hardware requirements, and may need simplified non-AI functionality for basic use cases.

Ease of Deployment and Customer Service: Centron offers on-premise deployment with well-documented procedures suited for IT teams with existing infrastructure. Loom Systems provides a cloud-native experience, requiring less hardware and integrates faster with existing systems. Centron relies on traditional support methods, whereas Loom Systems uses AI-assisted issue identification.

Pricing and ROI: Centron usually has a lower setup cost, ideal for budget-conscious organizations. Loom Systems, despite a higher initial investment, offers a better ROI through increased efficiency and system uptime due to AI features.

To learn more, read our detailed Centreon vs. Loom Systems Report (Updated: April 2026).

Buyer's Guide

Centreon vs. Loom Systems

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Centreon

Ranking in IT Infrastructure Monitoring

29th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Cloud Monitoring Software (18th)

Loom Systems

Ranking in IT Infrastructure Monitoring

64th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (5th)

Mindshare comparison

As of May 2026, in the IT Infrastructure Monitoring category, the mindshare of Centreon is 1.8%, down from 2.9% compared to the previous year. The mindshare of Loom Systems is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Centreon	1.8%
Loom Systems	0.5%
Other	97.7%

IT Infrastructure Monitoring

Featured Reviews

Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

Experience enhanced monitoring with real-time alerts and efficient support

I would like to see automation in the poller features, as currently, the poller is not automated. If we could automate the addition or removal of hosts in the poller, it would improve efficiency. Sometimes, Centreon does not show the status of services as updated, which should be addressed. Additionally, enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks, as Centreon does not currently display issues with HTTP links, requiring manual investigation.

Read full review

Keerthi Kumar Sangaraju

Technology Manager at a tech services company with 10,001+ employees

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the ability to build an abstraction of service visualization. You can add services to an entity called Business Activities and you can see the state of these activities."

"Centreon allowed us to do it without having to look for another solution."

"In addition, the flexibility, customizability, and analytics of Centreon's dashboards are all very good. The dashboards help us see the whole network map, and that is quite valuable for us. In addition, the dashboards have helped to improve our visibility and ability to proactively ensure the right data is available at the right time... The flexibility has given us the ability to add in our own monitoring metrics and that has been quite interesting and very useful for us."

"Centreon's user-friendly dashboard and minimal resource requirements lead to significant time and cost savings."

"What I like most about Centreon is that it is very flexible and customizable, based on the user and/or business needs."

"The most valuable feature is the monitoring of servers and networks, because we have a lot of them and need to maintain control."

"For servers and for applications, it was very, very efficient."

"We can proactively see what is going on in the network, so most of the time we notice problems before our customers do."

More Centreon pros

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"The solution is very scalable; a company wouldn't have any issues expanding it if they needed to, and we have a few thousand users on the solution."

"The RFS portion of the solution is the product's most valuable feature."

"The solution is absolutely scalable."

"Bringing Loom in ensures that the incident process, request process, change, all of these processes are improved."

"You can develop your own apps within Loom, and they can be configured very simply."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring and that it's a flexible solution."

Cons

"I would like to see more plugins; there is also room for improvement through dynamic thresholds or self-discover thresholds, and I would like to see a discovery feature that could map the whole network environment and automatically suggest things."

"The product collects the information, but it fails to send them via SMS, WhatsApp or Telegram."

"Centreon supports officially 10,000 services per poller. That is not much for larger customers, because this limit is reached very quickly. We use it with three times the limit without any problems, but Centreon says, "Okay, we are only supporting it with 10,000 services." We are aware that increasing the limit has different impacts because they need to support it. However, for most customers, it would be be very good if they could increase the limit of services."

"I would like to see a better UI, one which is more responsive."

"This solution lacks service monitoring in the cloud."

"Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error."

"Improvements are needed in the area of cloud monitoring, as that's a newer feature."

"Centreon is missing an easy way to create a trendline for the metrics."

More Centreon cons

"The reporting is a bit weak."

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with."

"The change management within the solution needs to be improved. There needs to be more process automation."

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"The change management within the solution needs to be improved. There needs to be more process automation."

"What's lacking in Loom Systems is the level of priority for each incident."

Pricing and Cost Advice

"I think Centreon's pricing is fair, especially given the criticality of our system. They were cheaper than the other solutions. The licensing terms were pretty straightforward. I believe it was based on the number of hosts."

"It's quite expensive when you use the Enterprise version, but if you compare it to other providers, it's more like a middle-of-the-line product. It's always good to have a price that is lower, but I would say the price is okay because we get very good support and if we have any other issues we can always contact them. There has never been a time when I didn't get help from them."

"It is perfect and very cheap if you are a little company or startup. After that, it is quite expensive for a big company."

"The price is not too high. Licensing is driven by how many hosts you monitor, but because you can run the agentless version, you don't have to declare every host to Centreon, one at a time. That means you can drive your infrastructure supervision with a very low number of declared hosts."

"If you need basic monitoring without dashboards, just monitoring, the plugins are very useful and really cheap. If you want a more complete solution with dashboards and reporting, the EMS solution is great and it is not that much more expensive. It's a good value. Really good."

"Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons."

"The solution has a free part and after that threshold, you will need to pay. For example, if you believe you can create an interesting map, most of the time, you will have to pay 10,000 Euros per year for having access to these components."

"The solution is very effective, despite the low price."

More Centreon pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Comms Service Provider

Financial Services Firm

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	14

No data available

Questions from the Community

What is your experience regarding pricing and costs for Centreon?

Centreon's pricing is not very expensive. Initially, I rated it seven, but corrected to five out of ten.

See all answers

What needs improvement with Centreon?

I have certain concerns with Centreon, such as being unable to set downtime for multiple devices at once due to the limitation of adding only 50 devices in a single go. Increasing this limit would ...

See all answers

What is your primary use case for Centreon?

We are using Centreon for monitoring devices, both LAN and WAN devices. There are subsidiaries for my company, so if any devices go down or there are any service alerts, we receive alerts through C...

See all answers

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Product Reports

Buyer's Guide

Centreon

May 2026

Download Centreon product report

Buyer's Guide

IT Infrastructure Monitoring

April 2026

Download Loom Systems product report

Overview

Centreon offers a robust IT infrastructure monitoring platform, featuring user-friendly dashboards and real-time monitoring. It excels in scalability and integration, making it suitable for monitoring diverse network environments.

Centreon stands out with its unified monitoring capabilities, providing businesses with user-friendly dashboards and extensive plugins for customization. Its scalability ensures companies can expand monitoring tasks without incurring additional costs. Integration capabilities allow seamless interaction with ticketing systems and automation tools. Centreon offers customizable reporting and effectively manages downtimes, providing real-time feedback and proactive maintenance through Business Activity and Anomaly Detection features. Despite its strengths, users find areas for improvement including downtime scheduling, API functionalities, UI enhancements, end-to-end monitoring, and documentation. Businesses are increasingly demanding better automation, network discovery, cloud monitoring, and notification options.

What are Centreon's standout features?

Unified Monitoring: Delivers a comprehensive monitoring platform for IT infrastructure.
User-Friendly Dashboards: Offers intuitive and customizable dashboards for efficient monitoring.
Extensive Plugins: Enables flexibility and customization through numerous plugins.
Scalability: Allows expansion of monitoring duties without additional costs.
Integration Capabilities: Seamlessly integrates with ticketing systems and other tools.

What benefits should users look for in reviews?

Cost Efficiency: Minimized resolution time through proactive maintenance features.
Ease of Use: Simplifies monitoring with its user-friendly interface.
Proactive Issue Resolution: Real-time monitoring and alerts help prevent service outages.
Customizable Reporting: Adapts reports to meet specific organizational requirements.
Diverse Network Management: Capable of handling diverse IT environments efficiently.

Centreon is implemented across industries to monitor IT infrastructures, including networks, servers, and applications. Companies leverage it to track server performance, manage network devices, and receive timely alerts on device status. Its ability to integrate with ticketing systems and automation tools streamlines operations, enhancing global IT infrastructure monitoring and customer service management with real-time feedback and issue resolution.

Centreon

Loom Systems is recognized for its flexibility in RFS and infrastructure monitoring, catering to IT service management. It aids in app creation and configuration, particularly useful for incident management and service desk operations.

Offering user-friendly functionality throughout the software development lifecycle, Loom Systems is valued for its adaptable capabilities in creating tailored implementations. While features like change and configuration management can be challenging, Loom Systems still stands out for its ease of use. Its platform, though resource-intensive initially, integrates with other tools, supporting IT challenges like automation and root cause analysis.

What are the key features of Loom Systems?

RFS Flexibility: Provides adaptable RFS options tailored to varied monitoring needs.
Infrastructure Monitoring: Allows comprehensive monitoring of IT infrastructure.
App Creation Platform: Facilitates easy development of customized applications.
Change Management: Though challenging, its management capabilities are integral.
Integration Capabilities: Supports integration with existing tools for seamless operation.

What benefits and ROI should users consider?

Enhanced IT Service Management: Facilitates efficient management of incident requests and problem resolution.
Versatile Use Cases: Supports diverse functions from asset management to security and HR modules.
Automation and Ease of Use: Simplifies deployment and migration processes while enabling automation.
Adaptable Implementations: Offers flexibility for custom solutions catering to enterprise needs.
Scalability: Suitable for medium to large enterprises with support for expansion.

In specific industries, Loom Systems is deployed predominantly for IT service management, asset management, and incident management. Medium to large enterprises use it for tasks such as implementation and automation, with additional security and HR capabilities. While smaller enterprises might consider cost, its robust features make it a preferred choice for IT tasks.

ServiceNow

Sample Customers

Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Buyer's Guide

Centreon vs. Loom Systems

April 2026

Free Report: Centreon vs. Loom Systems

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