Centreon vs Loom Systems comparison

Centreon and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Centreon is ranked #27 with an average rating of 7.3, while ServiceNow is ranked #65. Centreon holds a 1.6% mindshare in IM, compared to ServiceNow’s 0.5% mindshare. Additionally, 93% of Centreon users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.

Centreon

Read 31 Centreon reviews

8,544 Views
6,152 Comparison Views

93% willing to recommend

Loom Systems

Read 4 Loom Systems reviews

1,657 Views
1,458 Comparison Views

80% willing to recommend

Centreon

Loom Systems

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Executive SummaryUpdated on Jun 3, 2026

Centreon and Loom Systems are competing products in IT monitoring and analytics. Loom Systems seems to have an upper hand with its AI-driven analytics and ease of use, whereas Centreon excels in comprehensive monitoring and integration flexibility.

Features: Centreon's strengths include robust monitoring capabilities, excellent integration with diverse systems, and customizable reporting through modules. Loom Systems offers AI-driven predictive analytics, intuitive incident response, and infrastructure monitoring.

Room for Improvement: Centreon could enhance its automation to reduce manual configurations and simplify deployment processes. Loom Systems may benefit from expanding its integration options and adding more advanced customization features for specific business needs.

Ease of Deployment and Customer Service: Loom Systems simplifies deployment with a cloud-based model and offers responsive customer support. Centreon provides both on-premise and cloud options, offering detailed customization but potentially more complex deployments.

Pricing and ROI: Centreon uses a modular pricing approach for a lower setup cost and potentially high ROI for specific monitoring needs. Loom Systems might require a higher initial investment but promises increased ROI by reducing downtime through predictive analytics.

To learn more, read our detailed Centreon vs. Loom Systems Report (Updated: August 2026).

Buyer's Guide

Centreon vs. Loom Systems

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Centreon

Ranking in IT Infrastructure Monitoring

27th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (27th), Cloud Monitoring Software (21st)

Loom Systems

Ranking in IT Infrastructure Monitoring

65th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (4th)

Mindshare comparison

As of August 2026, in the IT Infrastructure Monitoring category, the mindshare of Centreon is 1.6%, down from 2.7% compared to the previous year. The mindshare of Loom Systems is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Centreon	1.6%
Loom Systems	0.5%
Other	97.9%

IT Infrastructure Monitoring

Featured Reviews

Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

Experience enhanced monitoring with real-time alerts and efficient support

I would like to see automation in the poller features, as currently, the poller is not automated. If we could automate the addition or removal of hosts in the poller, it would improve efficiency. Sometimes, Centreon does not show the status of services as updated, which should be addressed. Additionally, enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks, as Centreon does not currently display issues with HTTP links, requiring manual investigation.

Read full review

Keerthi Kumar Sangaraju

Technology Manager at a tech services company with 10,001+ employees

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I really like the filtering capabilities of it. You can easily tell what's critical next to what's okay, the state of the services. It's very easy to get the whole picture quickly."

"What I like most about Centreon is that it is very flexible and customizable, based on the user and/or business needs."

"Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform."

"I find the product's scalability to be one of the most valuable features since it allows us to add unlimited devices for monitoring and to set up additional polling servers without additional license cost or downtime in our monitoring."

"It supports active monitoring so we don't have to use traps. From time to time traps are not very useful because we never know if they are actually working or not. The reporting part is also valuable as are the event logs. Using them we can check right away if something has had a hiccup."

"I can't point to one valuable feature. All of Centreon is good."

"The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks."

"The downtimes feature is helpful. If the ISP is doing some maintenance on its network, we have the option to put downtime on the devices or the services, so we won't get any false alarms."

More Centreon pros

"You can develop your own apps within Loom, and they can be configured very simply."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

"The solution is absolutely scalable."

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"The solution is very scalable; a company wouldn't have any issues expanding it if they needed to, and we have a few thousand users on the solution."

"The RFS portion of the solution is the product's most valuable feature."

"Bringing Loom in ensures that the incident process, request process, change, all of these processes are improved."

Cons

"The problem with the reporting is you have to configure the report, and after that, you will have the same report every month, every week, every day. You have to sync it in order to have a great report."

"I would like to see an improvement of the communication with big data systems, because Centreon is a monitoring system. In our point of view, Centreon should be a part of a source for a big data system, not a big data system itself. So, it should be easier to add data from the Centreon system to a big data system. For example, it should be able to teach machine learning."

"I think Centreon's security could be improved by leveraging AI. That's where things are heading in the industry."

"I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful."

"There are times when we face issues with Centreon being in development mode. Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received."

"The Home view could be improved by adding customization functions that allow users to change the size of the widgets for a more uniform layout."

"Centreon supports officially 10,000 services per poller. That is not much for larger customers, because this limit is reached very quickly. We use it with three times the limit without any problems, but Centreon says, "Okay, we are only supporting it with 10,000 services." We are aware that increasing the limit has different impacts because they need to support it. However, for most customers, it would be be very good if they could increase the limit of services."

"I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."

More Centreon cons

"The change management within the solution needs to be improved. There needs to be more process automation."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with."

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"The reporting is a bit weak."

"What's lacking in Loom Systems is the level of priority for each incident."

"The reporting is a bit weak. They should work to improve this aspect of the product."

Pricing and Cost Advice

"Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support."

"Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver."

"It is perfect and very cheap if you are a little company or startup. After that, it is quite expensive for a big company."

"The price is not too high. Licensing is driven by how many hosts you monitor, but because you can run the agentless version, you don't have to declare every host to Centreon, one at a time. That means you can drive your infrastructure supervision with a very low number of declared hosts."

"The pricing starts at around 5000 euro. However, this depends on: Your environment, the size of your host, how many hosts you have, how many remote pollers you have, and if you want to use the Monitoring Business Intelligence or Centreon MAP functionalities."

"The solution is very effective, despite the low price."

"The pricing works out well for us, given our environment and where we are."

"Centreon is an open source product. Thus, there is no need for licensing."

More Centreon pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Construction Company

10%

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	14

No data available

Questions from the Community

What is your experience regarding pricing and costs for Centreon?

Centreon's pricing is not very expensive. Initially, I rated it seven, but corrected to five out of ten.

See all answers

What needs improvement with Centreon?

I have certain concerns with Centreon, such as being unable to set downtime for multiple devices at once due to the limitation of adding only 50 devices in a single go. Increasing this limit would ...

See all answers

What is your primary use case for Centreon?

We are using Centreon for monitoring devices, both LAN and WAN devices. There are subsidiaries for my company, so if any devices go down or there are any service alerts, we receive alerts through C...

See all answers

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Product Reports

Buyer's Guide

Centreon

August 2026

Download Centreon product report

Buyer's Guide

IT Infrastructure Monitoring

July 2026

Download Loom Systems product report

Overview

Centreon offers a robust IT infrastructure monitoring platform, featuring user-friendly dashboards and real-time monitoring. It excels in scalability and integration, making it suitable for monitoring diverse network environments.

Centreon stands out with its unified monitoring capabilities, providing businesses with user-friendly dashboards and extensive plugins for customization. Its scalability ensures companies can expand monitoring tasks without incurring additional costs. Integration capabilities allow seamless interaction with ticketing systems and automation tools. Centreon offers customizable reporting and effectively manages downtimes, providing real-time feedback and proactive maintenance through Business Activity and Anomaly Detection features. Despite its strengths, users find areas for improvement including downtime scheduling, API functionalities, UI enhancements, end-to-end monitoring, and documentation. Businesses are increasingly demanding better automation, network discovery, cloud monitoring, and notification options.

What are Centreon's standout features?

Unified Monitoring: Delivers a comprehensive monitoring platform for IT infrastructure.
User-Friendly Dashboards: Offers intuitive and customizable dashboards for efficient monitoring.
Extensive Plugins: Enables flexibility and customization through numerous plugins.
Scalability: Allows expansion of monitoring duties without additional costs.
Integration Capabilities: Seamlessly integrates with ticketing systems and other tools.

What benefits should users look for in reviews?

Cost Efficiency: Minimized resolution time through proactive maintenance features.
Ease of Use: Simplifies monitoring with its user-friendly interface.
Proactive Issue Resolution: Real-time monitoring and alerts help prevent service outages.
Customizable Reporting: Adapts reports to meet specific organizational requirements.
Diverse Network Management: Capable of handling diverse IT environments efficiently.

Centreon is implemented across industries to monitor IT infrastructures, including networks, servers, and applications. Companies leverage it to track server performance, manage network devices, and receive timely alerts on device status. Its ability to integrate with ticketing systems and automation tools streamlines operations, enhancing global IT infrastructure monitoring and customer service management with real-time feedback and issue resolution.

Centreon

Loom Systems is recognized for its flexibility in RFS and infrastructure monitoring, catering to IT service management. It aids in app creation and configuration, particularly useful for incident management and service desk operations.

Offering user-friendly functionality throughout the software development lifecycle, Loom Systems is valued for its adaptable capabilities in creating tailored implementations. While features like change and configuration management can be challenging, Loom Systems still stands out for its ease of use. Its platform, though resource-intensive initially, integrates with other tools, supporting IT challenges like automation and root cause analysis.

What are the key features of Loom Systems?

RFS Flexibility: Provides adaptable RFS options tailored to varied monitoring needs.
Infrastructure Monitoring: Allows comprehensive monitoring of IT infrastructure.
App Creation Platform: Facilitates easy development of customized applications.
Change Management: Though challenging, its management capabilities are integral.
Integration Capabilities: Supports integration with existing tools for seamless operation.

What benefits and ROI should users consider?

Enhanced IT Service Management: Facilitates efficient management of incident requests and problem resolution.
Versatile Use Cases: Supports diverse functions from asset management to security and HR modules.
Automation and Ease of Use: Simplifies deployment and migration processes while enabling automation.
Adaptable Implementations: Offers flexibility for custom solutions catering to enterprise needs.
Scalability: Suitable for medium to large enterprises with support for expansion.

In specific industries, Loom Systems is deployed predominantly for IT service management, asset management, and incident management. Medium to large enterprises use it for tasks such as implementation and automation, with additional security and HR capabilities. While smaller enterprises might consider cost, its robust features make it a preferred choice for IT tasks.

ServiceNow

Sample Customers

Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Buyer's Guide

Centreon vs. Loom Systems

August 2026

Free Report: Centreon vs. Loom Systems

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