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DX Unified Infrastructure Management vs Loom Systems comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DX Unified Infrastructure M...
Ranking in IT Infrastructure Monitoring
44th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
120
Ranking in other categories
Network Monitoring Software (57th), Server Monitoring (20th), Cloud Monitoring Software (30th), AIOps (26th)
Loom Systems
Ranking in IT Infrastructure Monitoring
64th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
Anomaly Detection Tools (5th)
 

Mindshare comparison

As of June 2026, in the IT Infrastructure Monitoring category, the mindshare of DX Unified Infrastructure Management is 1.4%, up from 0.5% compared to the previous year. The mindshare of Loom Systems is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
DX Unified Infrastructure Management1.4%
Loom Systems0.5%
Other98.1%
IT Infrastructure Monitoring
 

Featured Reviews

ON
Solution Architect at SA Consulting
Helps us provide visibility into network performance, capacity planning, and cost analysis
Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly. Customers would benefit from improved training material for integration with other products. The solution's pricing is high and needs to be reconsidered, and the technical support should improve to provide more accessible and open information.
Keerthi Kumar Sangaraju - PeerSpot reviewer
Technology Manager at a tech services company with 10,001+ employees
Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident
What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have it integrated with Salesforce, so it’s great for auto creating, sending data to Salesforce and creating cases, proactively monitoring our customers' systems."
"For me, the most valuable feature is multi-tenancy as it can monitor networks and applications simultaneously."
"I’ve actually pointed people to UIM because it can be simple."
"The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you."
"Since we have gone live, it has been extremely stable."
"It gives an alarm when there's something going on, not just when there's an expected spike that happens every night on a server."
"The monitoring of the applications to let our business know when things are performing and that they're up and available."
"Great out-of-the-box capability."
"The solution is very scalable; a company wouldn't have any issues expanding it if they needed to, and we have a few thousand users on the solution."
"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."
"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."
"The RFS portion of the solution is the product's most valuable feature."
"Bringing Loom in ensures that the incident process, request process, change, all of these processes are improved."
"You can develop your own apps within Loom, and they can be configured very simply."
"The solution is absolutely scalable."
 

Cons

"We had to do some work to make what was more of a business class solution work at the enterprise level."
"The biggest concern stability wise falls under UMP, the management protocol. We’ve had a hard time bringing it up and keeping it stable."
"If the database is down or if there is something going on, the console becomes very buggy and very, very slow, and sometimes impossible to use."
"They should further test their probe development. If we add a probe to pick out certain metrics from a particular platform, it’s not easy and there are some issues."
"CA UIM needs some improvement with performance reporting (if we compare it to CA eHealth)."
"The UIM product is playing catch-up. They are not there yet to do a lot of the next-level things that we need them to do."
"One of the things we'd like to see is a more streamline and baseline reporting mechanism."
"It's got lots of room to improve in terms of management. Set up our configuration in groups, that's a lot more challenging than it was in the old product, but hopefully the new features that they put in in the next couple releases will make that easier."
"The reporting is a bit weak. They should work to improve this aspect of the product."
"The change management within the solution needs to be improved. There needs to be more process automation."
"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."
"What's lacking in Loom Systems is the level of priority for each incident."
"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with."
"The reporting is a bit weak."
 

Pricing and Cost Advice

"The product-price ratio is better than other brands such as Fortinet or SonicWall."
"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
"CAD $400,000 annually."
"Reasonable setup cost and licensing prices."
"The license cost depends on the number of probes and robots."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Construction Company
16%
Manufacturing Company
8%
Marketing Services Firm
6%
Construction Company
23%
Computer Software Company
10%
Financial Services Firm
10%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise20
Large Enterprise80
No data available
 

Questions from the Community

What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
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Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
No data available
 

Overview

 

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
Find out what your peers are saying about DX Unified Infrastructure Management vs. Loom Systems and other solutions. Updated: June 2026.
902,495 professionals have used our research since 2012.