Loom Systems vs Moogsoft comparison

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Executive Summary

We performed a comparison between Loom Systems and Moogsoft based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The RFS portion of the solution is the product's most valuable feature.""What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution.""You can develop your own apps within Loom, and they can be configured very simply.""The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

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"The AI component allows you to check previous cases and diagnose problems easily.""Moogsoft's most valuable features are event management, correlation, and observability.""Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences.""The Event Management feature is quite valuable.""There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident.""Moogsoft is easily deployable and ready to use.""Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing.""The product currently seems to be a few steps ahead of the competition."

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Cons
"The change management within the solution needs to be improved. There needs to be more process automation.""The reporting is a bit weak. They should work to improve this aspect of the product.""What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.""The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

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"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence.""I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents.""I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory.""Moogsoft is dependent on external products to do orchestration and SOP-based functionality.""They should consider including Chatbot.""I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen.""Some additional API interfacing would be great to enable getting the data out of AIOps programmatically.""They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."

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Pricing and Cost Advice
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  • "It's a very cost-effective and competitive product."
  • "When compared to other solutions, it is quite good."
  • "Moogsoft's licensing is consumption-based, so the price may increase depending on the environment."
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    Questions from the Community
    Top Answer:What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution.
    Top Answer:What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that… more »
    Top Answer:We've been using Loom Systems for all client requirements and whatever we get from ITSM, specifically implementation, deployment, migration, and automation. We also use the solution for root cause… more »
    Top Answer:Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically… more »
    Top Answer:Compared to other similar products in the market, Moogsoft remains at a relatively competitive level. However, when assessing its position among comparable AI ops solutions, it tends to be more… more »
    Top Answer:The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers… more »
    Ranking
    Views
    374
    Comparisons
    246
    Reviews
    1
    Average Words per Review
    414
    Rating
    7.0
    Views
    2,361
    Comparisons
    1,633
    Reviews
    3
    Average Words per Review
    503
    Rating
    7.7
    Comparisons
    Learn More
    Overview
    Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

    Moogsoft is an AI-based solution that ensures continuous availability and prevents downtime by utilizing machine learning and advanced correlation on your organization’s stack. Moogsoft detects incidents before they can escalate, notifies the proper response teams, and applies machine learning in order to understand patterns to help prevent similar issues in the future.

    Moogsoft sits on top of an organization’s production stack and extends across automation, service management, log indexing, and notification tools. Algorithmic Noise Reduction automatically reduces event volumes to unique alerts without relying on rules, filters, or models. This enables teams to analyze all monitoring ecosystem events with no noise and no blind spots.

    With Moogsoft extensive integration options, users can aggregate all their observable data into a single location and create automated workflows to detect and remediate incidents in third-party systems, ensuring their system remains unharmed. Moogsoft’s anomaly detection tools detect incidents as they emerge, allowing security teams to respond swiftly before they impact customers.

    Teams can easily set up their own integrations using Moogsoft’s REST API and webhook. The solution provides guidance for each step, allowing users to import data from whatever tool they need with just a few mouse clicks.

    Some of Moogsoft’s top features and benefits include:

    • Alert noise reduction: By automatically applying statistical calculations and noise-reduction technologies to its alert data, Moogsoft eliminates unnecessary noise. This makes it easier to spot anomalies and alert only for important warnings.

    • Correlation: The Moogsoft correlation methods analyze alerts to identify common ground across incidents and events. With Moogsoft’s sophisticated visualization tools, users can view patterns by location, source, or service.

    • Anomaly detection: Moogsoft is designed to automatically reduce data, helping make anomalies more visible to security teams. Together with Moogsoft’s correlation abilities, it is simple to detect the probable root cause of issues that arise.

    • Custom integrations: Integrating with Moogsoft is seamless. Moogsoft’s REST API and webhooks allow developers to easily retrieve and update data and launch events. Integrations enable full visibility to ensure that apps and services are continuously running.

    • Collaboration: Moogsoft provides easy integration options with existing collaboration tools such as Microsoft Teams, PagerDuty, or Slack, allowing team members to gain visibility into the big picture of any incident that arises. No matter what their defined role in the organization is, everyone on the DevOps team can immediately step in when needed.

    • Data enrichment: Multidomain enrichment data added as context with ingested alerts provide teams with important information on incidents, such as location, department, business relationships, and escalation processes. All data is imported from configuration database management systems, asset management databases, and discovery systems.

    • User-friendly interface: Moogsoft’s intuitive interface provides users with full step-by-step support. This includes videos and tutorials for all user levels.

    Reviews from Real Users

    Moogsoft stands out among its competitors for a number of reasons. A few major ones are its monitoring tools, its user-friendly interface, and its strong AI capabilities.

    Vivek S., an O&M Lead at a communications service provider, writes, “The most valuable feature is the monitoring manager. Different components and different monitoring tools integrate with and send data to Moogsoft.

    This is a user-friendly solution. It is very easy and very comfortable to use, with everything available on a single screen.

    The AI component allows you to check previous cases and diagnose problems easily. It will show you what happened last time the same event occurred.”

    Sample Customers
    Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
    RetailNext
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm18%
    Energy/Utilities Company9%
    Media Company7%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company12%
    Manufacturing Company10%
    Energy/Utilities Company7%
    Company Size
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    REVIEWERS
    Small Business20%
    Midsize Enterprise27%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise8%
    Large Enterprise76%
    Buyer's Guide
    IT Infrastructure Monitoring
    March 2024
    Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Loom Systems is ranked 55th in IT Infrastructure Monitoring with 4 reviews while Moogsoft is ranked 37th in IT Infrastructure Monitoring with 11 reviews. Loom Systems is rated 8.0, while Moogsoft is rated 7.6. The top reviewer of Loom Systems writes "Simple and very effective for developing and configuring apps with great integration capabilities". On the other hand, the top reviewer of Moogsoft writes "A cost-efffective cloud solution for noise filtration but needs enhanced interfaces". Loom Systems is most compared with Elastic Search and Splunk Infrastructure Monitoring, whereas Moogsoft is most compared with ServiceNow IT Operations Management, BigPanda, Dynatrace, Dell CloudIQ and OpsRamp.

    See our list of best IT Infrastructure Monitoring vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.