

Centreon and ControlUp compete in the monitoring solutions category. Based on feature comparisons, Centreon has the upper hand due to its scalability and customizable options, while ControlUp excels in real-time insights and integration capabilities.
Features: Centreon offers scalability by connecting unlimited devices without added costs, active monitoring capabilities, and customizable dashboards for increased infrastructure visibility. It provides flexibility through third-party modules and customizable reports. ControlUp delivers real-time insights with significant monitoring capabilities across endpoints. The integration with Netscaler and support for script-based actions enable automation and detailed user activity insights, with added capacity planning features.
Room for Improvement: Centreon could improve with better end-to-end monitoring, more responsive interfaces, and expanded integration features. There's also a need for enhanced API functionality and cloud monitoring support. ControlUp needs better network integration and smoother transitions in capabilities. Better platform integration, customizable alert limitations, and improved data sharing are also areas for enhancement.
Ease of Deployment and Customer Service: Centreon primarily offers on-premises deployment and faces challenges like limited technical support hours, though support is often helpful when accessed. ControlUp supports hybrid cloud deployments more easily and provides timely technical support for complex environments, though its integration can sometimes be challenging.
Pricing and ROI: Centreon appeals with its open-source availability, making it cost-effective for small to mid-sized companies. Users find ROI in quick issue resolution and reduced operational costs, but need careful navigation of licensing models. ControlUp is perceived as more expensive but justifies its pricing with advanced features and integrations. Some users find Centreon's licensing model affordable but criticize abrupt changes, while ControlUp is competitive but has hidden fees, posing challenges for some users. Both tools offer ROI by optimizing resource allocation and reducing downtime.
It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.
Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.
This is having a 24/7 junior admin who's really smart, always there, always doing work, but you have to consume his work.
Basically, what we were targeting is the response time of the virtual environment.
We do not have direct access to Centreon's technical support.
If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.
Technical support from Centreon responds within 24 hours and resolves issues quickly.
I was quite happy to work with ControlUp because the support is excellent.
Basically, if I could take everything that you do, put it in a tool, and hand you that tool so you don't have to repeat your efforts, then you would be able to make good use of it.
Occasionally, for several hours, we do not receive any alerts, causing a business impact.
We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.
It scales very well; you just have to tell it what you're doing and size it for what you're asking.
Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.
Centreon is a much more straightforward and stable tool compared to Icinga.
Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.
Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.
While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.
There is area for improvement, maybe in the reporting.
Centreon's pricing is not very expensive.
It is expensive.
Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.
Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.
Centreon allows us to monitor all of our devices on one platform.
Everything works exactly the way it's meant to, a dream come true for anyone who's administering systems because it gives you all the information that you want and all the actions you want to take, all in one place.
It's not only monitoring, but it's also detecting, and it could even fix problems with a lot of automation that you can put in place to fix problems automatically before you even detect them.
| Product | Mindshare (%) |
|---|---|
| ControlUp | 0.8% |
| Centreon | 1.8% |
| Other | 97.4% |

| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 8 |
Centreon offers a robust IT infrastructure monitoring platform, featuring user-friendly dashboards and real-time monitoring. It excels in scalability and integration, making it suitable for monitoring diverse network environments.
Centreon stands out with its unified monitoring capabilities, providing businesses with user-friendly dashboards and extensive plugins for customization. Its scalability ensures companies can expand monitoring tasks without incurring additional costs. Integration capabilities allow seamless interaction with ticketing systems and automation tools. Centreon offers customizable reporting and effectively manages downtimes, providing real-time feedback and proactive maintenance through Business Activity and Anomaly Detection features. Despite its strengths, users find areas for improvement including downtime scheduling, API functionalities, UI enhancements, end-to-end monitoring, and documentation. Businesses are increasingly demanding better automation, network discovery, cloud monitoring, and notification options.
What are Centreon's standout features?Centreon is implemented across industries to monitor IT infrastructures, including networks, servers, and applications. Companies leverage it to track server performance, manage network devices, and receive timely alerts on device status. Its ability to integrate with ticketing systems and automation tools streamlines operations, enhancing global IT infrastructure monitoring and customer service management with real-time feedback and issue resolution.
ControlUp is known for its powerful administration tools, real-time insights, and automation capabilities, enabling efficient VDI and infrastructure management. It integrates seamlessly with solutions like Netscaler, offering historical analytics and endpoint monitoring for proactive issue detection.
ControlUp provides an advanced platform for monitoring Citrix VDIs and user sessions, allowing administrators to perform in-depth infrastructure analysis and troubleshooting. It supports virtualization platforms like VMware and Hyper-V, delivering real-time data capabilities and capacity management. ControlUp also facilitates script-based actions and easy deployment, offering AI-enhanced VDI administration. Users can centralize resources for efficient management, benefiting from granular resource visibility and capacity planning. The tool integrates with Scoutbees for end-to-end analysis and supports historical reporting to detect potential issues before they arise.
What are the key features of ControlUp?Organizations rely on ControlUp for effective infrastructure monitoring and management across industries. Within the tech sector, it supports Citrix VDI environments and enhances digital experience evaluations. Healthcare providers utilize its real-time monitoring for seamless administration of virtual platforms, ensuring efficient patient data management. In finance, ControlUp aids in secure and responsive virtualization, key for transactional systems and customer interactions.
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