We performed a comparison between Catchpoint and Cisco DNA Center based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The solution offers three different ways of slicing data to look for abnormalities."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"Catchpoint's customer service and support are valuable."
"Catchpoint provides a great amount of information."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"I like the visibility, instant build, network, policies, and the ability to control access. I also like that you can visualize your whole network."
"It offers automation, security enforcement, analytics, and integration with other Cisco technologies, making it a key driver for efficient network operations and compliance with security protocols."
"People like to use the dashboards to get an overview of their network."
"It enables monitoring of various components such as access points, switch cards, and other elements within the company's solutions."
"Cisco DNA Center is a user-friendly solution."
"The best feature of Cisco DNA Center is the visibility page, where you can see everything on the dashboard, and you don't have to be a technical person to view the issues."
"DNA Center is scalable."
"It is very versatile in terms of analytics."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."
"The old user version was better, it was more user-friendly."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"Catchpoint can be improved by focusing solely on network monitoring."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"Integration with analytic tools and API integrations would be ideal."
"The solution can be quite pricey."
"Requires more focus on the digital side of things."
"DNA Center has been on the market for a few years and they need to update it."
"There are some software problems from version to version. It takes a long time for DNA Center to recognize the video and control access devices."
"The solution's technical support is an area with which my company's clients have a problem. Cisco doesn't provide good technical support unless a user has a big account that Cisco wants to retain."
"As a user, it would be good if I could plug in controllers, suites, and devices from other vendors to Cisco DNA Center."
"Cisco could improve the security side of their solutions."
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Catchpoint is ranked 31st in Network Monitoring Software with 12 reviews while Cisco DNA Center is ranked 25th in Network Monitoring Software with 37 reviews. Catchpoint is rated 8.2, while Cisco DNA Center is rated 7.8. The top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". On the other hand, the top reviewer of Cisco DNA Center writes "Practical implementation of VXLAN is good and provides centralized control". Catchpoint is most compared with Dynatrace, ThousandEyes, Datadog, Splunk Enterprise Security and AppDynamics, whereas Cisco DNA Center is most compared with Cisco Prime, Aruba Airwave, SolarWinds Network Configuration Manager, Huawei eSight and Juniper Mist Wired Assurance. See our Catchpoint vs. Cisco DNA Center report.
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