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Box vs Google Workspace vs Microsoft OneDrive for Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Box increases ROI by reducing turnaround times, supporting compliance, and enhancing file management efficiency for significant returns.
Sentiment score
6.2
Google Workspace boosts ROI with cost-saving features, seamless integration, and productivity enhancements, despite perceived high costs.
Sentiment score
1.9
Microsoft OneDrive for Business boosts efficiency by reducing wait times, enabling seamless cloud synchronization and sharing, enhancing cost-effectiveness.
 

Customer Service

Sentiment score
5.0
Box's customer service is helpful and efficient but can face delays and repetitive inquiries; cost varies by support package.
Sentiment score
5.0
Google Workspace support receives mixed reviews; ease of use lessens direct support needs, but non-Western regions face challenges.
Sentiment score
3.3
Microsoft's OneDrive for Business support is praised for responsiveness but needs improvement in knowledge and non-enterprise level service.
In the past, we experienced a problem with automatic emails being blocked, and the support team resolved the issue quickly.
Technical Manager IT Development at Sostenia
Even as a technical person, I struggle to find appropriate contact numbers or email addresses.
Principal Consultant at Wipro Limited
I sent a complaint letter but it was hard to find customer service for that.
Assosiate Professor at Palazzo del Mediterraneo
For Microsoft OneDrive for Business, I would rate the support a nine.
Systems services engineer at a retailer with 1,001-5,000 employees
Microsoft has a pretty good tech support team.
Product Manager For Marketing And Strategy at a tech vendor with 10,001+ employees
I have not dealt with Microsoft support related to Microsoft OneDrive for Business, but I would rate their customer service in the range of seven or eight at least.
Principal Consultant and Owner at Griggs Consulting
 

Scalability Issues

Sentiment score
7.4
Box provides scalable performance for various user counts and data sizes, with potential improvements in admin reporting for enterprises.
Sentiment score
7.3
Google Workspace offers seamless scalability, with easy expansion for all organization sizes and minimal maintenance due to its cloud-based nature.
Sentiment score
5.2
Microsoft OneDrive for Business offers scalable storage, integrates with SharePoint, and suits various user numbers with purchasing options.
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
Consultant at a tech vendor with 51-200 employees
It supports around 2,500 users in our company, and this scalability assists us in maintaining our infrastructure.
Technical Manager IT Development at Sostenia
I believe Google Workspace will have really high scalability because there are a lot of features available, and they have the potential to be used.
Brand Protection Analyst at Corsearch
Scalability involves another configuration with a new email configuration, involving some authentication issues with Microsoft Outlook.
IT Manager at Universal Carpets & Rugs
The solution is scalable.
Director of the IT at Jagiellonian University
Microsoft has provided the extended version of SharePoint alongside Microsoft OneDrive for Business.
Technology Analyst at Infosys
It should be increased for the free version users, making it more reachable to many people.
System administrator at BNY Mellon
 

Stability Issues

Sentiment score
7.9
Box is highly rated for stability, with minor performance issues rare and seamless connectivity, even during sleep mode.
Sentiment score
7.7
Google Workspace is praised for its stability and reliability, with minor glitches but no significant downtime, affecting user experience.
Sentiment score
6.2
Microsoft OneDrive for Business is stable and secure, but issues with migrations and searches affect user experience.
Box was very stable and did not have any latency issues.
Consultant at a tech vendor with 51-200 employees
This stability is crucial to us because it ensures we do not lose communication or connection while using messaging and accessing files.
Technical Manager IT Development at Sostenia
The stability of Google Workspace is excellent and very solid.
Principal Consultant at Wipro Limited
With Microsoft now that we are using, we have a security system by which every now and then you have to change your password, and whenever you try to access multiple times to the same email from different devices or many times in the same day, they will ask you for a code that you have to insert.
Assosiate Professor at Palazzo del Mediterraneo
As a certified Microsoft product, it maintains high security standards.
Student at a media company with 501-1,000 employees
On a scale from one to ten, it rates as a nine in stability.
Consulting Manager at Angkor Group SAC
I would rate the stability of Microsoft OneDrive for Business an eight out of ten as it has improved significantly since I started using it from the very initial days of Skydrive.
 

Room For Improvement

Box users seek better control, improved integrations, and features like document indexing, enhanced UI, and efficient performance.
Google Workspace needs better security, Microsoft integration, usability improvements, and enhanced features compared to competitors like Zoom and Teams.
Microsoft OneDrive for Business needs improved syncing, usability, AI integration, support, and pricing to enhance user satisfaction.
If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability.
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
To open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
Senior Projects Manager at Tech-hub
Collaborative editing was challenging if multiple people were in a document at once.
Consultant at a tech vendor with 51-200 employees
The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication.
IT Manager at Universal Carpets & Rugs
It would be great if Google Workspace had its own application built into the PC or a desktop application.
Brand Protection Analyst at Corsearch
The security functionalities are similar to those in competitors like Active Directory, but they could be optimized for stronger security features.
Technical Manager IT Development at Sostenia
If the asset owner can get some analytics of things, or a dashboard which is more top-level or high-level in terms of asset downloads and if there is a more collaborative platform in terms of engagement, more similar to Notion, would be nice for Microsoft OneDrive for Business suite of products.
Product Manager For Marketing And Strategy at a tech vendor with 10,001+ employees
I have experience with multiple version controls, including Git, TFS (Team Foundation Server), and GitHub.
Student at a media company with 501-1,000 employees
Microsoft OneDrive for Business currently lacks AI integration for management and collaboration, which is an area of interest for me.
 

Setup Cost

Box's pricing is viewed variably, offering competitive value for some, though others find it steep, especially with security features.
Google Workspace costs $6-$15 per user monthly; perceived as cost-effective yet sometimes costly, with potential discounts and additional fees.
Microsoft OneDrive for Business is viewed as cost-effective, with opinions on pricing varying based on integration and individual needs.
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
Senior Projects Manager at Tech-hub
The current cost is approximately seven to ten euros per user per month.
Technical Manager IT Development at Sostenia
The company is moving the data and the Microsoft subscription is no longer continued.
Brand Protection Analyst at Corsearch
 

Valuable Features

Box offers secure collaboration, seamless integrations, user-friendly interface, and robust features for compliance, enhancing personal and professional experiences.
Google Workspace enables seamless collaboration with real-time editing, robust integration, strong security, and affordability for businesses and organizations.
Microsoft OneDrive for Business enhances productivity with cloud storage, seamless integration, real-time collaboration, easy sharing, and extensive synchronization.
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
Consultant at a tech vendor with 51-200 employees
I find the synchronization feature most valuable in Box. When I use multiple devices, it syncs them together and gives excellent results.
Senior Projects Manager at Tech-hub
The best features of Box for me include the structured file organizing, which is the most important part I found.
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
The ability to share documents with students and assign them things and correct them in real time has been beneficial.
Assosiate Professor at Palazzo del Mediterraneo
The valuable features include the email service, email updates, and Google Drive.
IT Manager at Universal Carpets & Rugs
These tools enhance productivity by allowing us to edit the same file at the same time, making collaboration much smoother.
Technical Manager IT Development at Sostenia
I appreciate the feature in SharePoint where it's difficult to permanently delete a file, as you can always recover files very easily.
Executive Director at Universidade Federal de Campina Grande
Another benefit is that you can share information across multiple devices, not just on one device.
Consulting Manager at Angkor Group SAC
Sometimes when we work on PowerPoint or large Word documents, there is a chance that the document gets rolled back to a previous version, and you lose your work.
Principal Engineer at Oliver Wyman
 

Mindshare comparison

As of June 2026, in the Content Collaboration Platforms category, the mindshare of Box is 7.4%, down from 8.8% compared to the previous year. The mindshare of Google Workspace is 7.9%, down from 8.3% compared to the previous year. The mindshare of Microsoft OneDrive for Business is 6.2%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms Mindshare Distribution
ProductMindshare (%)
Google Workspace7.9%
Microsoft OneDrive for Business6.2%
Box7.4%
Other78.5%
Content Collaboration Platforms
 

Featured Reviews

Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Structured cloud storage has streamlined document collaboration and automated workflows
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me. One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.
AR
Assosiate Professor at Palazzo del Mediterraneo
Collaborative work with students has improved but storage limitations and support issues remain
We have Google Workspace, and we use it primarily for Drive to collect items. We categorize folders with topics and material either for students or for research. We use Google Doc to share documents, especially when we assign homework to be corrected for peer correction or classroom correction. With Teams and Microsoft, we use it for collective calls and exam supervision because we use video surveillance through camera with Teams. We use Teams for meetings and to share material with students. The ability to share documents with students and assign them things and correct them in real time has been beneficial. You can verify what they write, and they can contribute and cooperate to create a collective document, which is something that our society nowadays requires. The ability to cooperate, especially those who work with languages and those who work with writing, need to learn how to cooperate. There is co-editing and co-writing, all these sorts of things. I love the fact that I can easily have access to folders that I can categorize and where I can upload research material and teaching material.
AM
Technology Analyst at Infosys
Positive features enhance collaboration but room for improvement in file syncing
Regarding Microsoft OneDrive for Business's versioning control, sometimes there are syncing problems. Microsoft OneDrive for Business is available on the cloud as well as on my local machine. When we put a file in Microsoft OneDrive for Business on the local machine, it takes some time to sync, and sometimes it gives an error, which is a specific issue I have encountered. If Microsoft works on the syncing part of Microsoft OneDrive for Business, it would greatly enhance its functionality. Sometimes we update a file, and it isn't showing on another end, which requires us to run a sync again for it to appear. That part, if addressed by Microsoft, would be great. I love SharePoint more, so I will provide feedback in relation to that. SharePoint has only one folder, and we must create multiple folders within that to store files. If they introduce a categorized option, similar to SharePoint where we have team site differentiators, and options for creating communication sites, that would be fantastic for Microsoft OneDrive for Business.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
8%
Construction Company
7%
Comms Service Provider
6%
Manufacturing Company
9%
Comms Service Provider
8%
Educational Organization
7%
Computer Software Company
7%
Financial Services Firm
9%
Manufacturing Company
9%
Computer Software Company
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise30
By reviewers
Company SizeCount
Small Business63
Midsize Enterprise15
Large Enterprise29
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise8
Large Enterprise16
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to p...
What needs improvement with Box?
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this plat...
What is your primary use case for Box?
My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I ...
What is your experience regarding pricing and costs for Google Workspace?
The company made the decision to migrate, so I'm not sure why specifically. The company is moving the data and the Mi...
What needs improvement with Google Workspace?
Before I was in a Microsoft environment, which had its own software that was not website-based. When I moved to Googl...
What is your primary use case for Google Workspace?
I have been using Google Workspace for file organizing, including Google Drive, Spreadsheet, Gmail, and Google Form, ...
What needs improvement with Microsoft OneDrive?
For Microsoft OneDrive for Business, something which would really be helpful is something which would help with Outlo...
What is your primary use case for Microsoft OneDrive?
Microsoft OneDrive for Business is used for storage of documents, spreadsheets, and I also use it for creation of lan...
What is your experience regarding pricing and costs for Microsoft OneDrive?
I don't know the pricing for Microsoft OneDrive as I am just an end user. In my company, another person manages this,...
 

Also Known As

No data available
G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault
MS OneDrive
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
Chevron, Accenture, Booz Allen Hamilton, DBS, Nestle, Lowe's, MGM Resorts, Textron, MGM Resorts
Find out what your peers are saying about Microsoft, Google, Dropbox and others in Content Collaboration Platforms. Updated: May 2026.
899,283 professionals have used our research since 2012.