We performed a comparison between BotFarm and NICE Robotic Automation based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product has increased efficiency and reduced the time spent on tasks."
"The most valuable feature is the rapid deployment of multiple bots."
"The main features of the solution are the IQ Bot and web-based automation."
"The most valuable feature of BotFarm is the fact that we can use escalations when we need more computer power to fulfill all embargo that we receive in one day."
"The ability to drag and drop various components and the customizability are good features."
"The solution is very stable. We don't have issues with bugs or glitches."
"The best aspect is the UI, as it is very user-friendly."
"The most important feature of BotFarm is web automation."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"The deployment of NICE Robotic Automation is easy."
"Provides good automation features."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"The dashboard needs improvement. For Bot Farm, the visualization is not that good compared to the main Automation Anywhere dashboard."
"I would definitely be wanting to see OCR features for improving the solution."
"I would like to be able to access BotForm using a mobile app."
"BotFarm newer version has been difficult to install, we have been in contact with the support on this matter."
"The tool must execute remedial actions to resolve problems before they cause significant incidents."
"The CL command poses an issue during the process of data conversion, accuracy, data loss and the assessment of certain data as false."
"I would like to have access to self-service support."
"The new version is not very stable. Sometimes I can't use the recording sound."
"The solution is not as intuitive as it could be and integrating took a lot of time."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"There is a need for NICE robotics to be more user-friendly."
"There are a few areas for improvement in the installation phase"
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
BotFarm is ranked 16th in Robotic Process Automation (RPA) with 35 reviews while NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 7 reviews. BotFarm is rated 8.0, while NICE Robotic Automation is rated 7.6. The top reviewer of BotFarm writes "Great feature sets, stable, and scalable". On the other hand, the top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". BotFarm is most compared with Automation Anywhere (AA), UiPath and Blue Prism Cloud, whereas NICE Robotic Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate. See our BotFarm vs. NICE Robotic Automation report.
See our list of best Robotic Process Automation (RPA) vendors.
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