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Buyer's Guide
Robotic Process Automation (RPA)
July 2022
Get our free report covering Automation Anywhere, UiPath, Blue Prism, and other competitors of BotFarm. Updated: July 2022.
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Technical Lead at a tech services company with 1,001-5,000 employees
Real User
Top 10
Good PDF extraction and emailing capabilities, with responsible and helpful support
Pros and Cons
  • "The most valuable features are PDF extraction and emailing."
  • "When somebody is just learning this product it can be difficult for them to understand, so improvements to the user interface would be helpful."

What is our primary use case?

We use BotForm for predicting the suppliers for a particular client. There are multiple suppliers and we have to find the ones who are coming under the Middle Market and Public Labor Department. There are some criteria, and we use that together with the Bot to trace all of the PDF documents and webpages to see if there are any suppliers in those categories.

What is most valuable?

The most valuable features are PDF extraction and emailing.

The bot insight feature is very helpful.

What needs improvement?

When somebody is just learning this product it can be difficult for them to understand, so improvements to the user interface would be helpful. It would be nice if people could understand it right from the beginning.

In the future, I would like to see a feature for real-time chat with the support team.

For how long have I used the solution?

I have been working with BotFarm for about one year.

What do I think about the stability of the solution?

We have found it to be stable, with no breakdown at any point. It is sustainable, as well.

What do I think about the scalability of the solution?

The scalability is good. We have been able to scale out without any problem.

How are customer service and technical support?

We use both the community and the support team. When we create a ticket, they are very helpful. They respond quickly and there is no lag at all with the back and forth calls. They are friendly and helpful all of the time, and they fix the problem.

Which solution did I use previously and why did I switch?

We use both Automation Anywhere and UiPath. We began working with Automation Anyway but for some clients, we use UiPath.

One of the advantages of Automation Anywhere is that the Bot Insight feature is built-in. It is very useful. With UiPath, it is a separate install and it is tricky to play around with, compared to Automation Anywhere, where it is very easy.

I have seen that bots run faster in Automation Anywhere than they do in UiPath.

UiPath is less expensive than Automation Anywhere.

How was the initial setup?

The initial setup is simple and straightforward.

What was our ROI?

The ROI is really good.

What other advice do I have?

We pay approximately $15,000 USD per year.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Jhon Jimenez - PeerSpot reviewer
Technological Architect Director at PersonalSoft
Real User
Top 5
Great feature sets, stable, and scalable
Pros and Cons
  • "The solution seems to offer high stability. We haven't seen any bugs or glitches. It doesn't crash or freeze."
  • "The licensing schemes could be more competitive. They need to be much more flexible in their pricing."

What is our primary use case?

Our main customers are in the financial, banking, and insurance sectors. They use the co-location on the credit processes and insurance claims.

What is most valuable?

The solution has a lot of great features inside of it that clients can take advantage of.

The concentration of bots is great.

The solution is pretty out-of-the-box and is a great component of the greater Automation Anywhere platform.

What needs improvement?

The licensing schemes could be more competitive. They need to be much more flexible in their pricing.

It would be ideal if they increased their capabilities in process mining.

For how long have I used the solution?

I've been working on the solution for six months. It hasn't been too long.

What do I think about the stability of the solution?

The solution seems to offer high stability. We haven't seen any bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

As a cloud platform, the solution is able to scale well. That's the benefit of the cloud.

Our clients tend to be large-scale businesses. They are not small enterprises.

In the future, we do have plans to increase usage. That is why we are hoping that the company can be more flexible with their licensing offerings.

How are customer service and technical support?

The technical support is very good. They have a high rating on Gartner, for example. We're quite satisfied with their level of service.

How was the initial setup?

We're still in the exploratory phase of trying out the solution. We haven't fully implemented it yet.

It's my understanding that the initial setup isn't complex, and is instead rather straightforward.

What about the implementation team?

Currently, we are integrating different services for clients around the RPA console.

What's my experience with pricing, setup cost, and licensing?

The pricing could be more flexible, especially if a company wants to scale.

Which other solutions did I evaluate?

We have looked at different RPA products. We are evaluating a few options and comparing features and pricing.

What other advice do I have?

We are a consulting services provider. We are working on automation.

Often deal with public cloud and hybrid deployment models.

Overall, I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Deputy General Manager - IT at a pharma/biotech company with 501-1,000 employees
Real User
Top 10
Good dashboards and analytics with an easy initial setup
Pros and Cons
  • "The initial setup is pretty straightforward."
  • "We have connectivity and integration with pretty much every single tech stack across the table that we have in the world, and there are a few areas that they don't do that well yet. I'd be looking for some improvement there, in terms of their integration with certain products."

What is our primary use case?

We primarily have different use cases within finance and HR as well as in IT operations.

What is most valuable?

The solution's dashboards are very helpful to us.

We find the analytics aspect of the solution to be excellent.

The initial setup is pretty straightforward.

What needs improvement?

We've had a few issues with the APIs.

We have connectivity and integration with pretty much every single tech stack across the table that we have in the world, and there are a few areas that they don't do that well yet. I'd be looking for some improvement there, in terms of their integration with certain products.

For how long have I used the solution?

I've only been using the solution for six to eight months. It's been less than a year. It hasn't been too long.

What do I think about the stability of the solution?

The solution is quite stable and very reliable. We haven't had any negative experiences in relation to stability. If doesn't crash or freeze. There aren't bugs or glitches.

What do I think about the scalability of the solution?

We haven't tried to scale the solution just yet. Therefore, I can't speak to how easy or difficult scaling the product may be.

From the perspective of business processes, the product is being used in at least eight to nine different business process areas so far.

We don't have plans to increase usage. I would say from what we had originally anticipated, we are about 20% to 30% usage. It's got a lot of scope for improvement still.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

We didn't find the implementation to be too complex. For us, the setup was simple and straightforward. We really didn't face any issues in that regard.

The deployment itself was also very quick, which was nice.

I maintain the solution myself. You don't need a lot of staff to maintain it.

What about the implementation team?

We actually had Automation Anywhere handle the setup for us. They were quite helpful and very knowledgeable.

What's my experience with pricing, setup cost, and licensing?

I don't have any details in relation to the licensing of the cost of the solution. It's not an aspect of the product I take care of.

Which other solutions did I evaluate?

I personally did not evaluate other solutions, however, an internal team did. They looked at UiPath, however, they decided on this product instead.

What other advice do I have?

We're just customers. We're using the latest version of the solution right now.

I would recommend the solution to other companies if they are looking at an extensive integration across the tech stack within their organization. I would advise that if a company seriously considers the product, that they speak really clearly with Automation Anywhere. They need to ensure that their company will have the support they need, and if they do, they should consider proceeding. 

Overall, we've been happy with the solution. I would rate it at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at a tech services company with 201-500 employees
Real User
Top 10
User-Friendly, good Excel automation, easy to install, and has good support

What is our primary use case?

Our primary use case is to extract data from websites.

What is most valuable?

The most valuable features of this solution are the Excel automation and support for SharePoint.

The interface is user-friendly. 

What needs improvement?

The pricing of this product could be better.

For how long have I used the solution?

I have been using BotFarm for three years.

What do I think about the stability of the solution?

It's a stable product. We have not experienced any issues.

What do I think about the scalability of the solution?

We have not explored scalability yet. We have 10 people who are using this solution in our organization.

How are customer service and technical support?

Technical support is good.

How was the initial setup?

The initial setup was straightforward.

Deployment is quite quick.

What's my experience with pricing, setup cost, and licensing?

Licenses are paid on a yearly basis and the cost is quite high.

Which other solutions did I evaluate?

We also evaluated the Blue Prism.

What other advice do I have?

I would recommend this solution to anyone who is interested in using it.

I would rate BotFarm an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager Technical Solutions Architect at a energy/utilities company with 1,001-5,000 employees
Real User
Top 10
Its scalability and portability are the most valuable, and it has helped us with process integrity and reduction of human errors and manual effort
Pros and Cons
  • "BotFarm has been working perfectly fine with our business model. Its scalability is the most valuable feature. We can easily scale out bots on a need basis. Portability is another valuable feature. We work with different payment systems like Visa and MasterCard and have bots for them. Because of BotFarm, we are able to reuse these bots."
  • "The only challenge that we have faced with BotFarm is that there is no continuous deployment. The whole world is moving to the DevOps model, but BotFarm is still not on the DevOps model. It should have integration with the DevOps model. The migration of the bots or bots pipeline is currently purely manual."

What is our primary use case?

We have basically automated business operations and IT operation processes that require human intervention. These processes are also very repetitive and have chances of error. We have developed bots for such tasks, and as per our needs, we are scaling them up by using BotFarm. We have a hybrid deployment comprising Azure cloud and on-premises deployments.

    How has it helped my organization?

    The purpose of automation is to reduce the manual effort and number of manual users. BotFarm has helped us to reduce the headcount because there were lots of operational headcounts for manual tasks. 

    It has also improved operational efficiency. Earlier, we were not getting a consistent response for different users. Now, we have standardized responses, and our customers are getting better, error-free, and on-time responses. So, we have achieved process integrity, and we have reduced human errors and manual human effort. These are the three main benefits.

    What is most valuable?

    BotFarm has been working perfectly fine with our business model. Its scalability is the most valuable feature. We can easily scale out bots on a need basis. 

    Portability is another valuable feature. We work with different payment systems like Visa and MasterCard and have bots for them. Because of BotFarm, we are able to reuse these bots. 

    What needs improvement?

    The only challenge that we have faced with BotFarm is that there is no continuous deployment. The whole world is moving to the DevOps model, but BotFarm is still not on the DevOps model. It should have integration with the DevOps model. The migration of the bots or bots pipeline is currently purely manual.

    For how long have I used the solution?

    I have been using this solution for almost three years.

    What do I think about the stability of the solution?

    Based on our usage, it is pretty stable. There are minor hiccups, but they are not because of the product. They are because of the hybrid integration that we have. We are planning to move to version 8, which is a pure cloud model. 

    What do I think about the scalability of the solution?

    Its scalability is very good. We currently have 120 live bots.

    How are customer service and technical support?

    We are in partnership with Automation Anywhere, and they are providing us good support. We haven't faced any challenges with them. They are able to help us when we face any technical challenges or need support for upgrades.

    How was the initial setup?

    It was straightforward. It has the same kind of implementation that any other software has. It wasn't complex.

    What's my experience with pricing, setup cost, and licensing?

    Automation Anywhere is more reasonable than Blue Prism and UiPath in terms of cost.

    Which other solutions did I evaluate?

    We evaluated Automation Anywhere, Blue Prism, and UiPath. We chose Automation Anywhere because of the features and the cost. It was more reasonable than Blue Prism and UiPath.

    What other advice do I have?

    I would advise others to do a thorough discovery and walkthrough of processes and then decide based on what suits their requirements. Sometimes people think that they can go to a pure cloud model, hybrid model, or on-premises model, but they should first identify the requirements and processes. They should go for what is required for their organization's needs. They shouldn't go for BotFarm just because it is good. It should also meet their needs.

    I would rate BotFarm an eight out of ten. It is a good and evolving technology, and it can be very helpful for different business operations. I have good words for Automation Anywhere and BotFarm.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    AGM- IT (IT Projects Delivery & Innovation) at a non-tech company with 1,001-5,000 employees
    Real User
    Top 10
    An expensive solution, providing an easy setup with little maintenance, but lacks AI-driven capabilities for full automation
    Pros and Cons
    • "The system is stable and very little maintenance is required, assuming the bots process is perfectly designed."
    • "I have called customer service three times and the experience has not been good. They do not offer 24/7 support, which forces us to wait till the next working day to solve a problem."

    What is our primary use case?

    The primary use case is to use the bot peer-to-peer (P2P) billing. 

    We deal with a few customers where we automate billed services for accounts received with invoice, debit and credit notes.

    What needs improvement?

    An additional feature that is missing from BotFarm is the ability for complete, AI-driven automation.

    Automation can be divided into two types, namely, full automation (does not require human intervention) and semi-automation (requires human intervention). However, most companies are not able to give all their data from their ERP system to perform full automation. There is a missing feature in the software which allows for this solution to be solved.

    Additionally, by using AI, I would like the bot to pull reports automatically from the ERP system, but at the moment I have to log into the system to retrieve reports.

    Another area that needs improvement is with regards to machine-bound licenses. When installing the solution on a clients laptop or desktop and creating a license, that license is bound to that computer. I cannot use the users ID or password on any other machine.

    For how long have I used the solution?

    I have been using the solution for about 8 months and we have developed around six process automations.

    What do I think about the stability of the solution?

    The system is stable and very little maintenance is required, assuming the bots process is perfectly designed.

    For example, if the interface of the ERP system changes, maintenance would be required to adjust the bot settings to point to moved buttons/features.

    How are customer service and technical support?

    I have called customer service three times and the experience has not been good. They do not offer 24/7 support, which forces us to wait till the next working day to solve a problem.

    How was the initial setup?

    The initial setup is simple. However, creating a bot requires development experience.

    The deployment does not take much time, assuming you already have a complete process that has been defined and approved.

    What about the implementation team?

    The solution was implemented in-house.

    What's my experience with pricing, setup cost, and licensing?

    It is too expensive and not worth the price.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Rithwik Neelam - PeerSpot reviewer
    Senior software Engineer at a comms service provider with 1,001-5,000 employees
    Real User
    Top 5
    Useful features, highly stable, and priced well
    Pros and Cons
    • "The main features of the solution are the IQ Bot and web-based automation."
    • "We do have some troubles with the internal software commands, but we have been troubleshooting this bug to fix it."

    What is our primary use case?

    We use the solution to automate the use cases for our clients. We have automized the day-to-day work of their order management system.

    What is most valuable?

    The main features of the solution are the IQ Bot and web-based automation.

    What needs improvement?

    We do have some troubles with the internal software commands, but we have been troubleshooting this bug to fix it.

    For how long have I used the solution?

    I have been using the solution within the past 12 months.

    What do I think about the stability of the solution?

    I have found the solution to be very stable.

    What do I think about the scalability of the solution?

    The scalability has been good. We have approximately 300 users using this solution in my organization and we plan to increase the usage.

    How are customer service and technical support?

    Overall the support and customer support areas need to be improved.

    Which solution did I use previously and why did I switch?

    I have previously used Blue Prism.

    How was the initial setup?

    The initial setup was complicated. 

    What about the implementation team?

    We did the implementation and took us three months.

    What's my experience with pricing, setup cost, and licensing?

    We are on an annual license for the solution and is priced well.

    Which other solutions did I evaluate?

    We have evaluated Blue Prism and UiPath before.

    What other advice do I have?

    I would recommend this solution to others. I would advise any of your new developers to start using it as soon as possible, it will be beneficial for them to get started.

    I rate BotFarm ten out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Akshay Pandey - PeerSpot reviewer
    Associate Systems Analyst at NSEiT Limited
    Real User
    Top 5
    Reliable and easy to use with good dashboards
    Pros and Cons
    • "The dashboards are quite good, especially on the latest versions."
    • "The OCR tool, the optical character recognition tool, could be more efficient."

    What is our primary use case?

    There are numerous use cases for the solution for various departments, including weight inspection, or trade ops, or compliance. It's often used for document processing. For example, we receive annual reports from lots of companies that are listed on the stock exchange. To check those reports, there has to be some specific tables and keywords that should be in the annual report of a company. For manually processing thousands of documents, it is not feasible. This solution makes it possible and it happens fast. 

    How has it helped my organization?

    We have implemented solutions where we can extract the text using OCR tools and match all the relevant data that we need to find to prepare a report and forward it to that company. This makes the process a lot faster, and it can be deployed on multiple machines. That way, rather than having a lot of people who work on the same tool, I can just divide the operation on multiple machines and it will be done in less time. Therefore, it offers efficient processing.

    What is most valuable?

    The Excel processing is very useful to us. The tool that I'm using has all be Excel functions, however, in the current version that is Automation 360, there are a lot of options. They have Excel basic packages where you can open and just do crude operations, like create, update, delete, or, in a higher package, there are lots of functions that offer filters, macros, clips, whatever you want to run. The version that I'm using, 11.3, has a limited Excel functionality. It still works, however, the new version that they have deployed, A2019, and the latest one, Automation 360, have a lot of functions.

    They have proper logging mechanism and also we can check whatever we are doing and they enable and disable list debugging feature. 

    It is very easy, simple. You're working on a notepad, and you don't need to know programming to work on this.

    The dashboards are quite good, especially on the latest versions.

    The solution can scale.

    Technical support is quite helpful.

    For the most part, the initial setup is straightforward.

    We've found the solution to be stable.

    What needs improvement?

    The version that I'm using, the Excel command, is a bit limited. 

    The OCR tool, the optical character recognition tool, could be more efficient. It should be monitored thoroughly due to the fact that the OCR tool we have we have to manually check even if there are only a few characters missing, the processing might go wrong. In general we wish that the OCR of that product would be more efficient.

    You do have to make sure your system will be compatible with the product.

    For how long have I used the solution?

    I've been using this solution since September 2019. I've used it for more than a year at this point.

    What do I think about the stability of the solution?

    The solution is reliable. It has been working pretty well for us for the past few years. There are no bugs or glitches. It doesn't crash or freeze.

    What do I think about the scalability of the solution?

    We have attempted to scale and we've found it is possible. Some of the operations require a certain level of scalability, and it has been pretty reliable for that.

    While we are a company of around 10,000 employees, I'd say roughly a thousand people have been using this product. Our users are scattered through multiple departments, and every department needs processes to be automated. Therefore, there are lots of users.

    We do plan to increase usage.

    With every financial year, there are lots of processes coming in. Every department says that we have less manpower and the processes are quite repetitive. Likely there are lots of processes every year, around 23 processes scattered through departments. As the word spreads that some users are able to automate a lot of the processes effectively, others come to us and say they need their own efficiencies. Therefore, we're constantly expanding.

    How are customer service and technical support?

    Technical support has been good so far. They have a separate portal for assistance. We have raised a few tickets, and based on the priority, they respond to us. They also ask us the expected time, by what time we need them to call, and they have follow-ups every now and then. It is pretty good. We are satisfied with their level of support.

    How was the initial setup?

    The initial setup's relative ease of setup depends on various versions. In the version that I used, 11.3, the setup was pretty easy. You have to download and install two machines. One is the client developer. However, the new version that they have, is for a cloud-based deployment. You don't need to install a developer. You just need to log into the control room on any webpage and you have to work from there. For deployment, they have a specific installation, and it's my understanding that there are lots of user rights issues. They have made it easy for installation, however, it can grow in complexity depending on your needs.

    What's my experience with pricing, setup cost, and licensing?

    Licensing is something that management handles. I don't have any visibility on the costs or the licensing arrangements.

    Which other solutions did I evaluate?

    We have evaluated UiPath and it was really good. However, the approach was very different from Automation Anywhere. In Automation Anywhere, you just had a command-line view where each line you add new commands. In UiPath there was a flow-chart view. That was more creative, however, that was two years ago. Now, Automation Anywhere has those features, and it is also a web-based platform, so you don't have the burden to install the developer on your system and you don't need an office PC to do that. You just need to have the right access and credentials and you can work from anywhere.

    What other advice do I have?

    We're partners.

    I started off with version 11, and currently, I'm working on 11.3.3. There's a new solution, RPA A2019. That's the new version. I have that certification, however, I have no projects for now on that.

    I'd recommend the solution. Automation Anywhere is a very good solution if you're looking to expand all your work areas. There are lots of businesses out there that say that they don't require this, however, once the solution is implemented using RPA, businesses themselves have a lot of time and resources to expand their research areas. The growth increases exponentially.

    I'd rate the solution at a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Buyer's Guide
    Robotic Process Automation (RPA)
    July 2022
    Get our free report covering Automation Anywhere, UiPath, Blue Prism, and other competitors of BotFarm. Updated: July 2022.
    621,327 professionals have used our research since 2012.