

Blue Prism and NICE Robotic Automation are competing in the robotic process automation market. NICE is favored for its feature set, while Blue Prism is praised for its pricing and customer support.
Features: Blue Prism offers scalability, customization, and extensive cross-platform process automation, making it suitable for large enterprises. It supports complex workflows and is known for its robust security features. NICE Robotic Automation excels in advanced AI capabilities and seamless integration, offering strong AI features appealing to businesses seeking innovative solutions. Its feature-rich library supports the development of processes efficiently.
Room for Improvement: Blue Prism could enhance its ease of use for non-technical users and expand its AI-driven capabilities. Its design interface, while functional, may benefit from modernization. NICE may improve its cost-effectiveness and reduce setup complexity to remain competitive. Enhancing customer support and documentation accessibility could further improve user experience. Investing in native RPA features might reduce reliance on programmers for sophisticated tasks.
Ease of Deployment and Customer Service: Blue Prism is renowned for its structured deployment process and responsive customer service, ensuring efficient rollouts and addressing customer needs promptly. It supports varied environments seamlessly. NICE provides a versatile deployment model with agile integration options, though it might require more initial setup effort. Its customer service is known for adaptability but could improve in proactive engagement.
Pricing and ROI: Blue Prism typically offers an attractive setup cost, promoting quick ROI, making it a cost-effective choice for many enterprises. NICE is perceived as more costly but compensates with its feature-rich offerings, justifying the investment through potential long-term benefits and higher ROI for feature-intensive projects.
We paid back within less than six months, and our cost for Blue Prism hasn't changed for the last 10 years.
Regarding ROI from Blue Prism, it is evaluated from a business perspective, with break-even timelines generally around six to nine months for large implementations, depending on client size and scale.
I have seen that it is taking almost more than one or two years to see a return on investment.
If we need to learn something about fixing a problem, improving a solution structure, they have something called knowledge management hours, where we can tap into their expertise to improve our processes or find different ways to build our solutions.
My experience with Blue Prism's technical support has been largely positive, with them being very responsive when needed, especially during the early stages of tool evolution.
I would rate the technical support by Blue Prism as eight out of ten, with both products being comparable.
The digital workforce of Blue Prism has pioneered capabilities for scaling digital workforce members based on varied requirements, such as during the tax season when more digital robots are needed in the tax department, showcasing its scaling ability effectively.
Only each bot level logs are possible, which will not help when maintaining one hundred plus or two hundred plus bots.
I would like to see the interface of Blue Prism refreshed.
They don't charge per user or per environment, so you get everything you need included at one fixed cost.
The price of Blue Prism is costly, but I believe the quality should increase.
While the licensing cost is something I haven't checked in a while, I find that although it initially seems costlier than competitors, Blue Prism's licensing model is simpler and proves to be cost-effective over time.
The tool is very robust and, being a pioneer in the sector, it is also very stable, particularly in finance where many companies rely on Blue Prism for its reliability and security standards.
The ability to scale quickly is also valuable, and their support is good in general.
The document extraction feature, Decipher, is also working well recently.
| Product | Market Share (%) |
|---|---|
| Blue Prism | 5.9% |
| NICE Robotic Automation | 1.0% |
| Other | 93.1% |


| Company Size | Count |
|---|---|
| Small Business | 18 |
| Midsize Enterprise | 6 |
| Large Enterprise | 74 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
Blue Prism is an intelligent, business-developed, no-code automation platform for SaaS deployments as well as for on-premises, public cloud, multi-cloud, and hybrid environments. Unlike other automation technology, Blue Prism combines robotic process automation with expanded artificial intelligence and cognitive capabilities. Blue Prism gives users instant access to the tools you need for building and delegating automations, as well as a digital workforce that is already AI-equipped.
With Blue Prism’s code-free RPA, deployed through use of their Robotic Operating Model, your business can scale efficiently, improve customer satisfaction, reduce costs, and augment its talent to take on new responsibilities. Blue Prism helps to accelerate operational agility and efficiency by making it easy to automate the most important processes. Allocating everyday tasks to your Digital Workforce gives you immediate increased capacity and allows your teams to focus on their strategic goals. In addition, it delivers a return on investment, increases efficiency gains, and can even introduce new revenue streams.
“Workforce of the Future”
Blue Prism’s all-in-one intelligent automation platform consists of:
Reviews from Real Users
Blue Prism stands out for its enterprise-level functionality, which is why many companies choose it over its competitors. PeerSpot users note that the solution is easy to use, stable, and robust scalability-wise. The security is also top-notch. One user pointed out that "One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms." Blue Prism helps businesses with everything from compliance to quality control and error-avoidance.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
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