Blue Prism vs NICE Robotic Automation comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Blue Prism and NICE Robotic Automation based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Blue Prism vs. NICE Robotic Automation Report (Updated: September 2023).
746,635 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"It is a stable solution.""We have integrated the product with our centralized infra-monitoring tool, which gives us real-time insights into BOT health and also the health of the underlying resources.""As a developer, I liked the layout and UI, specifically referring to testing. I was able to watch the process through stages.""My company decided to go with Blue Prism because of the security it provides.""It is a very stable tool that allows very complex automations.""We find the stability and the ease of reusing code design valuable.""The use cases range from document ingestion, process enablement, and data management, including financial records cleanup.""Blue Prism is highly scalable and reliable."

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"Provides good automation features.""The deployment of NICE Robotic Automation is easy.""Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."

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"In Nigeria, I don't know what their marketing is like. However, they're losing market shares to other solutions. Most customers know UiPath more than Blue Prism.""Blue Prism is a little behind Automation Anywhere in the topics related to maintenance and report building.""Blue Prism can improve a lot. The interaction with Google Chrome can be massively improved. I know in the next version there are slight improvements. We don't know how much, but we are comparing them. At this moment, Google Chrome is a massive issue within the toolset, due to the way Google Chrome receives updates regularly but Blue Prism is unable to cope. The spy method of Google Chrome is not as user-friendly as Internet Explorer is. However, Internet Explorer is being discontinued from their support, therefore it's not the best browser to be using. This has caused us major issues in the last six months.""Our primary challenge at present is that we are finding it difficult to get additional business insights into existing processes so that we can identify where we need to improve.""Blue Prism develops its own tools and process automation, but the documentation is unclear and incomplete.""The solution can be improved by switching off data DB and including a report section.""We had a lot of challenges managing authentication and reusing or using external authentication providers.""The tool needs to work on its security aspect since there is a lot of regulatory compliance for enterprises like the GDPR. The product needs to improve the data login policy as well. They also need to come up with a mechanism where every change and upgrade happens within the element of the target application. Our partner struggles to keep up with the cybersecurity guidelines of my company."

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"The solution is not as intuitive as it could be and integrating took a lot of time.""There are a few areas for improvement in the installation phase""There is a need for NICE robotics to be more user-friendly."

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Pricing and Cost Advice
  • "Due to our financial structure, we need fixed costs. So, a license based on the usage would not be feasible. If we have a license model that is based on tasks per year or something else, it could create a very dynamic range of costs. Due to our public financial input, we have to know what it will cost. So, we have licenses per server. This helps us in planning, and we know exactly when we need additional servers. We can then request additional money for them."
  • "The license for Blue Prism is very straightforward, we only need one license."
  • "Our customers pay for an annual license."
  • "I chose Blue Prism because it is priced well. The pricing was right for me at that moment even though Automation Anywhere is better in other aspects."
  • "Its pricing is okay. Its price is pretty similar to the price of other tools."
  • "It's an expensive product. For what they are providing in terms of capabilities and features for the price, I would rate the pricing an eight out of ten."
  • "Blue Prism is an expensive solution, especially in Southeast Asia, while in Europe and the UK, it can be considered moderate in terms of cost."
  • "The solution is not that expensive and a five-year license costs about 20k euros."
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    Questions from the Community
    Top Answer:Hello Netanya, it depends on your needs and your expertise.  In my humble opinion you can start a big RPA project implementation with Blue Prism which is stable and mature software, in order to serve… more »
    Top Answer:I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees and left in 2019 when there were 3K+. I'm a big believer in the product, leadership… more »
    Top Answer:The use cases range from document ingestion, process enablement, and data management, including financial records cleanup.
    Top Answer:Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a… more »
    Top Answer:In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that… more »
    Top Answer:There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the… more »
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    Blue Prism is an intelligent, business-developed, no-code automation platform for SaaS deployments as well as for on-premises, public cloud, multi-cloud, and hybrid environments. Unlike other automation technology, Blue Prism combines robotic process automation with expanded artificial intelligence and cognitive capabilities. Blue Prism gives users instant access to the tools you need for building and delegating automations, as well as a digital workforce that is already AI-equipped.

    With Blue Prism’s code-free RPA, deployed through use of their Robotic Operating Model, your business can scale efficiently, improve customer satisfaction, reduce costs, and augment its talent to take on new responsibilities. Blue Prism helps to accelerate operational agility and efficiency by making it easy to automate the most important processes. Allocating everyday tasks to your Digital Workforce gives you immediate increased capacity and allows your teams to focus on their strategic goals. In addition, it delivers a return on investment, increases efficiency gains, and can even introduce new revenue streams.

    “Workforce of the Future”

    Blue Prism’s all-in-one intelligent automation platform consists of:

    • Design Studio with drag-and-drop process automation building, reusable “objects” across your business, and updates to objects and processes saved throughout the process library.
    • Control Room where you can assign processes to digital workers, scale digital worker and task volume ondemand, and gain real-time transparency of process proficiencies.
    • Digital Workforce of autonomous software robots that can learn and mimic business processes like humans and are equipped with six intelligent automation skills:
      1. Knowledge and Insight - The ability to harvest, understand, and deliver insights from multiple disparate data sources.
      2. Visual Perception - The ability to read, understand, and contextualize visual information.
      3. Learning - The ability to derive contextual meaning and adapt to evolving process patterns.
      4. Planning and Sequencing - The ability to optimize workloads and identify opportunities for better outcomes.
      5. Problem-solving - The ability to autonomously solve system, logic, and business problems.
      6. Collaboration - The ability to seamlessly work with both people and systems.

    Reviews from Real Users

    Blue Prism stands out for its enterprise-level functionality, which is why many companies choose it over its competitors. PeerSpot users note that the solution is easy to use, stable, and robust scalability-wise. The security is also top-notch. One user pointed out that "One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms." Blue Prism helps businesses with everything from compliance to quality control and error-avoidance.

    NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

    Learn more about Blue Prism
    Learn more about NICE Robotic Automation
    Sample Customers
    Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
    HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
    Top Industries
    Financial Services Firm19%
    Computer Software Company16%
    Energy/Utilities Company11%
    Manufacturing Company9%
    Financial Services Firm20%
    Computer Software Company13%
    Manufacturing Company8%
    Computer Software Company19%
    Financial Services Firm17%
    Comms Service Provider6%
    Company Size
    Small Business19%
    Midsize Enterprise6%
    Large Enterprise75%
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise70%
    Small Business14%
    Midsize Enterprise29%
    Large Enterprise57%
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise75%
    Buyer's Guide
    Blue Prism vs. NICE Robotic Automation
    September 2023
    Find out what your peers are saying about Blue Prism vs. NICE Robotic Automation and other solutions. Updated: September 2023.
    746,635 professionals have used our research since 2012.

    Blue Prism is ranked 4th in Robotic Process Automation (RPA) with 28 reviews while NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 3 reviews. Blue Prism is rated 8.0, while NICE Robotic Automation is rated 7.6. The top reviewer of Blue Prism writes "Easy to use, low -code platform that is highly scalable". On the other hand, the top reviewer of NICE Robotic Automation writes "Great support, good automation technology, and dynamic interfaces". Blue Prism is most compared with Microsoft Power Automate, UiPath, Automation Anywhere (AA), Pega Robotic Process Automation and Robocorp, whereas NICE Robotic Automation is most compared with UiPath, Automation Anywhere (AA), Microsoft Power Automate and EdgeVerve AssistEdge RPA. See our Blue Prism vs. NICE Robotic Automation report.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.