Blue Prism and NICE Robotic Automation are competing in the robotic process automation market. NICE is favored for its feature set, while Blue Prism is praised for its pricing and customer support.
Features: Blue Prism offers scalability, customization, and extensive cross-platform process automation, making it suitable for large enterprises. It supports complex workflows and is known for its robust security features. NICE Robotic Automation excels in advanced AI capabilities and seamless integration, offering strong AI features appealing to businesses seeking innovative solutions. Its feature-rich library supports the development of processes efficiently.
Room for Improvement: Blue Prism could enhance its ease of use for non-technical users and expand its AI-driven capabilities. Its design interface, while functional, may benefit from modernization. NICE may improve its cost-effectiveness and reduce setup complexity to remain competitive. Enhancing customer support and documentation accessibility could further improve user experience. Investing in native RPA features might reduce reliance on programmers for sophisticated tasks.
Ease of Deployment and Customer Service: Blue Prism is renowned for its structured deployment process and responsive customer service, ensuring efficient rollouts and addressing customer needs promptly. It supports varied environments seamlessly. NICE provides a versatile deployment model with agile integration options, though it might require more initial setup effort. Its customer service is known for adaptability but could improve in proactive engagement.
Pricing and ROI: Blue Prism typically offers an attractive setup cost, promoting quick ROI, making it a cost-effective choice for many enterprises. NICE is perceived as more costly but compensates with its feature-rich offerings, justifying the investment through potential long-term benefits and higher ROI for feature-intensive projects.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
Our improvement has been approximately 30% in productivity since implementing this tool.
We paid back within less than six months, and our cost for Blue Prism hasn't changed for the last 10 years.
They don't always understand the processes I'm trying to implement.
I rate the technical support 10 out of 10 because it provided excellent service during implementation and when we were connecting with different services.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
If we need to learn something about fixing a problem, improving a solution structure, they have something called knowledge management hours, where we can tap into their expertise to improve our processes or find different ways to build our solutions.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
It has very robust features, and it is not prone to instability.
It is very reliable.
Integration with Amazon S3 is somewhat lacking.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
I would like to see the interface of Blue Prism refreshed.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
They don't charge per user or per environment, so you get everything you need included at one fixed cost.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Other features I appreciate about Automate include business processing automation, intelligent documentation, and restrictive processes.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
The ability to scale quickly is also valuable, and their support is good in general.
Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.
Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.
What are Automate's Key Features?In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.
Blue Prism is an intelligent, business-developed, no-code automation platform for SaaS deployments as well as for on-premises, public cloud, multi-cloud, and hybrid environments. Unlike other automation technology, Blue Prism combines robotic process automation with expanded artificial intelligence and cognitive capabilities. Blue Prism gives users instant access to the tools you need for building and delegating automations, as well as a digital workforce that is already AI-equipped.
With Blue Prism’s code-free RPA, deployed through use of their Robotic Operating Model, your business can scale efficiently, improve customer satisfaction, reduce costs, and augment its talent to take on new responsibilities. Blue Prism helps to accelerate operational agility and efficiency by making it easy to automate the most important processes. Allocating everyday tasks to your Digital Workforce gives you immediate increased capacity and allows your teams to focus on their strategic goals. In addition, it delivers a return on investment, increases efficiency gains, and can even introduce new revenue streams.
“Workforce of the Future”
Blue Prism’s all-in-one intelligent automation platform consists of:
Reviews from Real Users
Blue Prism stands out for its enterprise-level functionality, which is why many companies choose it over its competitors. PeerSpot users note that the solution is easy to use, stable, and robust scalability-wise. The security is also top-notch. One user pointed out that "One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms." Blue Prism helps businesses with everything from compliance to quality control and error-avoidance.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
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