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Blue Prism vs NICE Robotic Automation comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Organizations achieve significant ROI in three months using Fortra's Automate through labor savings, productivity boosts, and efficiency enhancements.
Sentiment score
7.3
Businesses using Blue Prism report significant ROI, with savings up to 65%, despite varied breakeven timelines and perceived costs.
Sentiment score
8.0
Organizations saw improved customer experience and efficiency, achieving significant ROI and savings, supported by NICE Robotic Automation.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
Chief Technology Officer at DOB Systems LLC
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
System Administrator
On a scale from one to ten, I would rate the ROI as nine.
Project Manager - DevOps Engineer at ACC
We paid back within less than six months, and our cost for Blue Prism hasn't changed for the last 10 years.
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
Regarding ROI from Blue Prism, it is evaluated from a business perspective, with break-even timelines generally around six to nine months for large implementations, depending on client size and scale.
Senior Consultant at a consultancy with 10,001+ employees
I have seen that it is taking almost more than one or two years to see a return on investment.
Technical Architect at YASH Technologies
 

Customer Service

Sentiment score
7.5
Fortra's Automate support is responsive and knowledgeable, though improvements in user interface and navigation are suggested.
Sentiment score
6.4
Blue Prism's customer service receives mixed reviews, with varying responsiveness and support effectiveness affecting user experiences.
Sentiment score
7.2
NICE Robotic Automation offers efficient customer support, resolving most issues swiftly, despite occasional scheduling challenges for assistance.
They don't always understand the processes I'm trying to implement.
Senior Data Analyst at a financial services firm with 1-10 employees
They handle customers like me to get to the exact issue, detailing where that issue originates from a technical point of view, the resolution, and the summary they provided.
Software Engineer at Cateina Technologies
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
Account Director at a tech services company with 11-50 employees
If we need to learn something about fixing a problem, improving a solution structure, they have something called knowledge management hours, where we can tap into their expertise to improve our processes or find different ways to build our solutions.
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
My experience with Blue Prism's technical support has been largely positive, with them being very responsive when needed, especially during the early stages of tool evolution.
Senior Consultant at a consultancy with 10,001+ employees
I would rate the technical support by Blue Prism as eight out of ten, with both products being comparable.
Technical Architect at YASH Technologies
 

Scalability Issues

Sentiment score
7.2
Fortra's Automate is scalable, flexible, cost-effective for SMBs, with high availability, failover support, but limited to Windows.
Sentiment score
7.1
Blue Prism is valued for its scalable architecture, though it may involve costs and careful infrastructure planning.
Sentiment score
6.1
Opinions on scalability vary, with adaptability praised but concerns about licensing costs and infrastructure constraints noted.
The scalability of Automate also scores a ten out of ten.
IT Project Manager at Labo des histoires
I can deploy it on multiple infrastructures such as cloud, on-premises, or in a hybrid model.
Software Engineer at Cateina Technologies
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
Account Director at a tech services company with 11-50 employees
The digital workforce of Blue Prism has pioneered capabilities for scaling digital workforce members based on varied requirements, such as during the tax season when more digital robots are needed in the tax department, showcasing its scaling ability effectively.
Senior Consultant at a consultancy with 10,001+ employees
 

Stability Issues

Sentiment score
7.2
Fortra's Automate is reliable, resource-heavy, stable, and support-assisted, with infrequent issues, particularly on large files or tasks.
Sentiment score
7.4
Blue Prism is praised for its reliability and performance, though occasional glitches are usually due to external factors.
Sentiment score
6.0
NICE Robotic Automation is stable and robust, but some users report initial stability issues and recommend cautious implementation.
The stability of the solution is a ten out of ten.
IT Project Manager at Labo des histoires
For stability on a scale from one to ten, I would give it a solid nine.
Cloud Engineer - ll at a tech vendor with 11-50 employees
It has very robust features, and it is not prone to instability.
Account Director at a tech services company with 11-50 employees
 

Room For Improvement

Fortra's Automate struggles with an outdated interface, limited integrations, high pricing, and lacks robust features and community support.
Blue Prism needs enhanced AI, better usability, improved support, modern interfaces, comprehensive automation features, and scalable solutions.
NICE Robotic Automation needs a user-friendly web-based interface, improved connectivity, low-code alignment, and comprehensive licensing options.
This is a significant concern, especially with critical workloads where visibility into errors is essential.
DevOps Engineer at Teksphere Global Services Limited
My major recommendation would be for easier upgrade paths between major versions.
Project Manager - DevOps Engineer at ACC
When new employees join our company, we created automation so they receive AWS credentials and all their AWS access and cloud access.
Cloud Engineer - ll at a tech vendor with 11-50 employees
Only each bot level logs are possible, which will not help when maintaining one hundred plus or two hundred plus bots.
Technical Architect at YASH Technologies
I would like to see the interface of Blue Prism refreshed.
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
 

Setup Cost

Fortra's Automate offers budget-friendly pricing per bot, cheaper than competitors, with options for single or unlimited use.
Blue Prism's pricing is costly yet straightforward, but comparable in total costs with strong security and integration benefits.
NICE Robotic Automation offers competitive perpetual licenses, eliminating yearly renewals, requiring Windows and Linux knowledge for configuration.
Competitors are often more expensive than Automate.
Account Director at a tech services company with 11-50 employees
It offered what we wanted at a good, competitive price.
Senior Data Analyst at a financial services firm with 1-10 employees
It does a lot but also costs a lot.
Chief Technology Officer at DOB Systems LLC
They don't charge per user or per environment, so you get everything you need included at one fixed cost.
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
While the licensing cost is something I haven't checked in a while, I find that although it initially seems costlier than competitors, Blue Prism's licensing model is simpler and proves to be cost-effective over time.
Senior Consultant at a consultancy with 10,001+ employees
The price of Blue Prism is costly, but I believe the quality should increase.
Technical Architect at YASH Technologies
 

Valuable Features

Fortra's Automate provides an intuitive, flexible platform with low-code automation and seamless integration, boosting productivity across various industries.
Blue Prism provides code-free automation, strong integration, security, and scalability, ideal for complex enterprise applications and enhanced efficiency.
NICE Robotic Automation excels in customizable desktop automation, reusable features, API connectivity, and secure data handling across platforms.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Account Director at a tech services company with 11-50 employees
In my opinion, the best feature Automate offers is the scheduling.
DevOps Engineer at Teksphere Global Services Limited
Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows.
IT Project Manager at Labo des histoires
The tool is very robust and, being a pioneer in the sector, it is also very stable, particularly in finance where many companies rely on Blue Prism for its reliability and security standards.
Senior Consultant at a consultancy with 10,001+ employees
The ability to scale quickly is also valuable, and their support is good in general.
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
The document extraction feature, Decipher, is also working well recently.
Technical Architect at YASH Technologies
 

Categories and Ranking

Fortra's Automate
Sponsored
Ranking in Robotic Process Automation (RPA)
4th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
37
Ranking in other categories
Business Orchestration and Automation Technologies (5th)
Blue Prism
Ranking in Robotic Process Automation (RPA)
5th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
91
Ranking in other categories
Agentic Automation (4th)
NICE Robotic Automation
Ranking in Robotic Process Automation (RPA)
34th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of Fortra's Automate is 2.7%, up from 1.3% compared to the previous year. The mindshare of Blue Prism is 5.9%, down from 11.6% compared to the previous year. The mindshare of NICE Robotic Automation is 1.0%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
Fortra's Automate2.7%
Blue Prism5.9%
NICE Robotic Automation1.0%
Other90.4%
Robotic Process Automation (RPA)
 

Featured Reviews

Jane Rachma Kiniti - PeerSpot reviewer
IT Project Manager at Labo des histoires
Automate has streamlined workflows and increased efficiency with powerful automation
The best features of the solution are the flexible automation features, it is rich with beautiful connectors, and it is easy to use with little to no coding knowledge required to get started, so anybody can use the tool. The intuitive interface of Automate has an intuitive design, which makes it easy to learn and use even without a strong technical background, and it has a drag-and-drop interface, which makes everything so easy and straightforward. The error handling capabilities in complex automation tasks are powerful, as it handles all types of tasks, whether complex or simple. I've never faced any problems even when dealing with complex tasks, so everything is super smooth and highly reliable, even when dealing with big tasks, as it has never slowed down. Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows. The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies. It is also cost-saving. By minimizing manual labor, it decreases human errors that can lead to costly mistakes. By automating the tasks, it helps to save costs, and it also improves our accuracy by reducing these errors to ensure that tasks are done almost perfectly.
Pavan-Sharma - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Impressive flexibility and support enhance integration and performance
The best feature of Blue Prism that I value the most is the simplicity of their pricing and licensing model, which is easy to understand. The tool is very robust and, being a pioneer in the sector, it is also very stable, particularly in finance where many companies rely on Blue Prism for its reliability and security standards. From a developer perspective, I find developing on Blue Prism simple, clean, and intuitive, making maintenance considerably easier compared to other tools. These AI features have helped in developing scalable and flexible solutions for my customers, as I worked on use cases that involved natural language processing to turn free text into structured data, enabling automation of previously unautomatable tasks. Additionally, I processed voice feedback for sentiment analysis and information extraction, making interactions more intuitive and voice-driven for customers.
Harish G V - PeerSpot reviewer
Senior RPA Developer at a tech vendor with 1,001-5,000 employees
Quicker compared to other bots but not very user-friendly
There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
9%
Computer Software Company
8%
Performing Arts
6%
Financial Services Firm
21%
Manufacturing Company
9%
Computer Software Company
8%
University
5%
Manufacturing Company
14%
Financial Services Firm
14%
Computer Software Company
11%
Recreational Facilities/Services Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise10
Large Enterprise9
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise6
Large Enterprise74
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise4
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
I have used it mainly for internal process automation, including file transfer, data extraction, and scheduling jobs.
What is your experience regarding pricing and costs for Fortra Automate?
Regarding the pricing of Fortra's Automate, I think it is neither expensive nor inexpensive. From what I have seen, i...
Should I choose Blue Prism or Microsoft Power Automate?
Hello Netanya, it depends on your needs and your expertise. In my humble opinion you can start a big RPA project imp...
I am evaluating Blue Prism and UiPath for RPA for my company. Which one do you recommend?
I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees an...
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Also Known As

HelpSystems Automate, Automate
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Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Find out what your peers are saying about Blue Prism vs. NICE Robotic Automation and other solutions. Updated: December 2025.
879,927 professionals have used our research since 2012.