BMC TrueSight and Kaseya Traverse both compete in the IT infrastructure monitoring category. BMC TrueSight seems to have an upper hand with its extensive monitoring capabilities and advanced integration features.
Features: BMC TrueSight offers extensive monitoring capabilities across diverse infrastructure elements, sophisticated event management, and integration with other BMC products. Its capacity to consolidate alerts and offer detailed root-cause analysis enhances its functionality. Kaseya Traverse is recognized for its affordability and effective troubleshooting tools, providing comprehensive visibility into the IT stack.
Room for Improvement: BMC TrueSight could improve its deployment complexity, documentation, and reduce the extensive resources required for setup. Enhancements in cloud monitoring capabilities are also needed. Kaseya Traverse should enhance its reporting tools, integration features, and include a configuration management database while expanding its AI capabilities.
Ease of Deployment and Customer Service: BMC TrueSight is mainly deployed on-premises with a complex process. Although technical support encounters some issues, users find the support team responsive. Kaseya Traverse offers hybrid and public cloud flexibility, but customer service and technical support have room for improvement, with recurring resolution issues reported.
Pricing and ROI: BMC TrueSight has a high pricing model based on deployment size and support level, viewed as a worthy investment despite licensing complexity concerns. Kaseya Traverse offers competitive pricing and straightforward licensing, appealing to smaller enterprises or cost-conscious solutions seekers.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 1.3% |
| Kaseya Traverse | 0.6% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Large Enterprise | 7 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Immediately identify impacted IT services using insights based on rich data analytics of events such as SNMP traps, Windows events and Syslogs. Resolve faults quickly via NetFlow enabled root cause analysis across cloud, on-premise, hybrid cloud and virtualized IT environments.
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