BMC TrueSight and ControlUp both compete in the IT monitoring and management category. BMC TrueSight tends to have the upper hand due to its extensive event management and integration capabilities, making it ideal for comprehensive environments.
Features: BMC TrueSight offers robust event management, wide integration with various IT components, and automated triage capabilities. It provides an integrated view across different monitoring tools, which is valuable for handling diverse assets. ControlUp excels in real-time performance insights, easy endpoint monitoring, and robust analytics capabilities, beneficial for environments focused on user experience and resource allocation.
Room for Improvement: BMC TrueSight faces challenges with complex deployment, high resource requirements, and a need for enhanced AI features. Users also report unstable cloud monitoring and desire better reporting capabilities. ControlUp users point to issues in network monitoring and integration, expressing a need for improvements in the graphical interface, network infrastructure monitoring, and more flexible alert setup and reporting.
Ease of Deployment and Customer Service: BMC TrueSight's on-premises deployment is seen as resource-intensive and complex, with mixed customer service reviews. Some users praise the support, while others note delays. ControlUp provides flexible deployment options, including hybrid and cloud solutions, which appeal to those needing adaptable infrastructures. Customer service experiences vary, with some finding it efficient and others highlighting difficulties with integration.
Pricing and ROI: Both BMC TrueSight and ControlUp are considered costly, yet they offer value for money. BMC TrueSight's pricing is complex, aligning with its broad feature set and enterprise-level functionality. Cost savings are achieved through reduced manual work and streamlined operations. ControlUp has competitive pricing for environments prioritizing endpoints monitoring and real-time analytics, though hidden charges may occur. Both deliver ROI through operational efficiency and resource optimization.
| Product | Market Share (%) |
|---|---|
| ControlUp | 1.1% |
| BMC TrueSight | 1.0% |
| Other | 97.9% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 2 |
| Large Enterprise | 8 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.
The ControlUp platform supports:
ControlUp Features
ControlUp has many valuable key features. Some of the most useful ones include:
ControlUp Benefits
There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.
A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”
A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”
A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”
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