BMC TrueSight and ControlUp are competitors in the IT monitoring and management software category. Based on the comparison, BMC TrueSight seems to have the upper hand in broad integration capabilities, whereas ControlUp shines in real-time performance insights.
Features: BMC TrueSight offers robust event management, integrating multiple monitoring solutions. It acts as a "manager of managers," maintaining a unified view over complex infrastructures for detailed root cause analysis. ControlUp provides simplicity and flexibility with real-time performance visualizations and script-driven problem-solving, connecting to numerous endpoints instantly for straightforward IT management.
Room for Improvement: BMC TrueSight requires better out-of-the-box deployment, enhanced reporting, and improved cloud monitoring integration, as its complexity often demands significant resources. ControlUp needs to bolster its network monitoring capabilities and streamline data visualization sharing, focusing on seamless integration and intuitive alerting features for automated actions.
Ease of Deployment and Customer Service: BMC TrueSight, while powerful, often involves complex on-premises or private cloud deployments that are resource-intensive. ControlUp provides ease with hybrid and on-premises deployments and exhibits satisfactory technical support, though improvements in proactive problem-solving could be beneficial.
Pricing and ROI: BMC TrueSight's complex licensing model presents challenges, but it potentially reduces IT operations costs by eliminating multiple tools. Despite high costs, its comprehensive service offerings are valued. ControlUp, perceived as costly in enterprise packages, offers high value through automation and deployment efficiencies, with a commendable price-to-value ratio meeting budget expectations.
This is having a 24/7 junior admin who's really smart, always there, always doing work, but you have to consume his work.
Basically, what we were targeting is the response time of the virtual environment.
I would rate their technical support a nine out of ten.
I was quite happy to work with ControlUp because the support is excellent.
Basically, if I could take everything that you do, put it in a tool, and hand you that tool so you don't have to repeat your efforts, then you would be able to make good use of it.
It scales very well; you just have to tell it what you're doing and size it for what you're asking.
There are some complexities with deployment that could be improved in BMC TrueSight.
There is area for improvement, maybe in the reporting.
BMC TrueSight licensing costs are on the more expensive side.
It is expensive.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
Everything works exactly the way it's meant to, a dream come true for anyone who's administering systems because it gives you all the information that you want and all the actions you want to take, all in one place.
There are a lot of counters and monitors you can implement that will help you detect problems before they happen.
| Product | Market Share (%) |
|---|---|
| ControlUp | 0.9% |
| BMC TrueSight | 1.2% |
| Other | 97.9% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 8 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.
The ControlUp platform supports:
ControlUp Features
ControlUp has many valuable key features. Some of the most useful ones include:
ControlUp Benefits
There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.
A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”
A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”
A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”
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