BMC Remedy [EOL] vs Micro Focus Asset Manager [EOL] comparison

BMC and OpenText are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

Micro Focus Asset Manager [...

Read 4 Micro Focus Asset Manager [EOL] reviews

75% willing to recommend

BMC Remedy [EOL]

Micro Focus Asset Manager [...

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy EOL and Micro Focus Asset Manager EOL serve complementary roles in IT management. Each caters to different aspects of asset and incident management, with Micro Focus Asset Manager EOL perceived as having a more robust feature set.

Features: BMC Remedy EOL is known for incident tracking, request management systems, and dashboards useful for CIOs. It provides smart reporting functionalities and automation features. Micro Focus Asset Manager EOL offers extensive asset lifecycle management, software licensing compliance, and comprehensive asset tracking capabilities, ideal for complex management needs.

Room for Improvement: BMC Remedy EOL requires significant manual configuration and customization, which can be time-consuming. It could benefit from seamless integration of modules similar to other solutions. Furthermore, the interface could be more intuitive for end-users. Micro Focus Asset Manager EOL, while robust, may improve by offering more intuitive customization options, streamlined navigation, and enhanced reporting features.

Ease of Deployment and Customer Service: BMC Remedy EOL often requires extensive setup time and specialized knowledge. However, its technical support is excellent. Micro Focus Asset Manager EOL is known for its straightforward installation and responsive customer support, providing an advantage in time-sensitive projects.

Pricing and ROI: BMC Remedy EOL involves lower upfront costs but might need additional investment for support and customization, affecting its long-term ROI. Micro Focus Asset Manager EOL demands a higher initial investment but offers an extensive feature set potentially leading to better ROI through asset management efficiencies and compliance advantages.

To learn more, read our detailed IT Asset Management Report (Updated: December 2025).

Buyer's Guide

IT Asset Management

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Micro Focus Asset Manager [...

Average Rating

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Américo Silva

System Administrator at Porto Editora

Digital platform provides stable and valuable support for technical staff

The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

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reviewer1700715

Software Asset Manager Lead at Boeing at a transportation company with 10,001+ employees

A stable and clever solution, but it is very complex and it needs a lot of improvements

There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas. It needs a discovery tool of its own. You have to get that from other Micro Focus products, which means you have to pay more to get those products.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The incident management console is available out of the box."

"If BMC Remedy could integrate everything together in one solution, rather than integrating with third-party solutions, and make the experience smooth, it would be perfect."

"The solution helps us manage, escalate, and solve incidents."

"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."

"It's a scalable product."

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."

"It includes features for automation, such as smart reporting capabilities."

More BMC Remedy [EOL] pros

"It is stable and scalable."

"We have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that."

"This product can be customized according to the needs of any company."

Cons

"In BMC Remedy, integration is a problem and even APIs are not available."

"The product's scalability is one area with certain shortcomings that need to be considered for improvement."

"BMC Remedy's change management module needs enhancement."

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."

"The desktop technicians face some challenges with the solution."

"BMC Remedy Asset Management could improve by adding intuitive dashboards."

"Continuous improvement is recommended."

More BMC Remedy [EOL] cons

"There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas."

"The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated."

"The usability of this product is still out-of-date and could be improved. The interface could be improved."

Pricing and Cost Advice

"BMC Remedy is worth its price."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"BMC should decrease the pricing further."

"The pricing is on the expensive side."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"With the product, you can either go for a yearly or a perpetual licensing model."

"The tool is expensive."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

More BMC Remedy [EOL] pricing and cost advice

"From my experience, Asset Manager is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Manufacturing Company

10%

Government

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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Comparisons

ServiceNow vs BMC Remedy [EOL]

Compared 24% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 13% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 8% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 7% of the time

Snow License Manager vs BMC Remedy [EOL]

Compared 5% of the time

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BMC Helix Discovery vs Micro Focus Asset Manager [EOL]

Compared 100% of the time

More Micro Focus Asset Manager [EOL] Competitors

Product Reports

Buyer's Guide

BMC Remedy [EOL]

January 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

December 2025

Download Micro Focus Asset Manager [EOL] product report

Also Known As

Remedy Asset Management

Asset Manager, HPE Asset Manager

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

HPE Asset Manager automates best practices across the asset management lifecycle and integrates processes into IT Infrastructure Library (ITIL) service support workflows including incident, problem, and change management to improve service quality and business outcomes.

OpenText

Sample Customers

Scripps Networks

Finansbank, MTS India, Sprint

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