BMC Remedy [EOL] vs Micro Focus Asset Manager [EOL] comparison

BMC and OpenText are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

Micro Focus Asset Manager [...

Read 4 Micro Focus Asset Manager [EOL] reviews

75% willing to recommend

BMC Remedy [EOL]

Micro Focus Asset Manager [...

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy EOL and Micro Focus Asset Manager EOL serve complementary roles in IT management. Each caters to different aspects of asset and incident management, with Micro Focus Asset Manager EOL perceived as having a more robust feature set.

Features: BMC Remedy EOL is known for incident tracking, request management systems, and dashboards useful for CIOs. It provides smart reporting functionalities and automation features. Micro Focus Asset Manager EOL offers extensive asset lifecycle management, software licensing compliance, and comprehensive asset tracking capabilities, ideal for complex management needs.

Room for Improvement: BMC Remedy EOL requires significant manual configuration and customization, which can be time-consuming. It could benefit from seamless integration of modules similar to other solutions. Furthermore, the interface could be more intuitive for end-users. Micro Focus Asset Manager EOL, while robust, may improve by offering more intuitive customization options, streamlined navigation, and enhanced reporting features.

Ease of Deployment and Customer Service: BMC Remedy EOL often requires extensive setup time and specialized knowledge. However, its technical support is excellent. Micro Focus Asset Manager EOL is known for its straightforward installation and responsive customer support, providing an advantage in time-sensitive projects.

Pricing and ROI: BMC Remedy EOL involves lower upfront costs but might need additional investment for support and customization, affecting its long-term ROI. Micro Focus Asset Manager EOL demands a higher initial investment but offers an extensive feature set potentially leading to better ROI through asset management efficiencies and compliance advantages.

To learn more, read our detailed IT Asset Management Report (Updated: January 2025).

Buyer's Guide

IT Asset Management

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Micro Focus Asset Manager [...

Average Rating

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Ameet Darole

IT Service Delivery at Abcl

Offers automation, orchestration, service level management but lacks AI-based rules

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

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reviewer1700715

Software Asset Manager Lead at Boeing at a transportation company with 10,001+ employees

A stable and clever solution, but it is very complex and it needs a lot of improvements

There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas. It needs a discovery tool of its own. You have to get that from other Micro Focus products, which means you have to pay more to get those products.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."

"It is a stable solution."

"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."

"The solution's technical support is good."

"The solution is extremely user-friendly."

"The product has excellent support for remote and hybrid environments."

"The solution helps us manage, escalate, and solve incidents."

"It's a scalable product."

More BMC Remedy [EOL] pros

"This product can be customized according to the needs of any company."

"We have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that."

"It is stable and scalable."

Cons

"I would like to have more customized reporting because the management team loves customized reports with graphs."

"Could be more user friendly for admins to manage."

"The upgrade process could be better. It would be a good improvement."

"There is room for improvement in terms of support."

"The UI is quite outdated."

"The desktop technicians face some challenges with the solution."

"There are issues from a product functionality perspective."

"Maybe the network automation aspects need improvement."

More BMC Remedy [EOL] cons

"There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas."

"The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated."

"The usability of this product is still out-of-date and could be improved. The interface could be improved."

Pricing and Cost Advice

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"BMC should decrease the pricing further."

"The pricing is on the expensive side."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"I find the pricing to be reasonable."

"BMC Remedy is worth its price."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"With the product, you can either go for a yearly or a perpetual licensing model."

More BMC Remedy [EOL] pricing and cost advice

"From my experience, Asset Manager is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Government

11%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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Comparisons

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Compared 42% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 17% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 11% of the time

Snow License Manager vs BMC Remedy [EOL]

Compared 10% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 9% of the time

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BMC Helix Discovery vs Micro Focus Asset Manager [EOL]

Compared 100% of the time

More Micro Focus Asset Manager [EOL] Competitors

Product Reports

Buyer's Guide

BMC Remedy [EOL]

November 2025

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

January 2025

Download Micro Focus Asset Manager [EOL] product report

Also Known As

Remedy Asset Management

Asset Manager, HPE Asset Manager

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

HPE Asset Manager automates best practices across the asset management lifecycle and integrates processes into IT Infrastructure Library (ITIL) service support workflows including incident, problem, and change management to improve service quality and business outcomes.

OpenText

Sample Customers

Scripps Networks

Finansbank, MTS India, Sprint

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: January 2025.

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