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BMC Remedy vs Micro Focus Asset Manager [EOL] comparison

BMC and OpenText are both solutions in the IT Asset Management category. Additionally, 90% of BMC users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.
BMC Remedy
Read 34 BMC Remedy reviews
  • 1,810 Views
  • 1,665 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC Remedy and Micro Focus Asset Manager [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Lansweeper and others in IT Asset Management.

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To learn more, read our detailed IT Asset Management Report (Updated: January 2025).
Buyer's Guide
IT Asset Management
January 2025
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Helped 861,803 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
34
Ranking in other categories
IT Asset Management (5th), License Management (1st)
Micro Focus Asset Manager [...
Average Rating
7.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Featured Reviews

ArbenKlaiqi - PeerSpot reviewer
Impact modeling boosts service mapping efficiency with great technical support
The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.
Read full review
reviewer1700715 - PeerSpot reviewer
A stable and clever solution, but it is very complex and it needs a lot of improvements
There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas. It needs a discovery tool of its own. You have to get that from other Micro Focus products, which means you have to pay more to get those products.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has some good features for tracking. They also have a cloud and a mobile access feature."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"It's a scalable product."
"The solution offers some very good features."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."
"The product has excellent support for remote and hybrid environments."
"The solution helps us manage, escalate, and solve incidents."
More BMC Remedy pros
"We have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that."
"This product can be customized according to the needs of any company."
"It is stable and scalable."
 

Cons

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The desktop technicians face some challenges with the solution."
"There is room for improvement in terms of support."
"Continuous improvement is recommended."
"The initial setup of BMC Remedy Asset Management was complex."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
"The upgrade process could be better. It would be a good improvement."
More BMC Remedy cons
"There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas."
"The usability of this product is still out-of-date and could be improved. The interface could be improved."
"The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated."
 

Pricing and Cost Advice

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"I find the pricing to be reasonable."
"BMC Remedy is worth its price."
"With the product, you can either go for a yearly or a perpetual licensing model."
"BMC should decrease the pricing further."
"The pricing is on the expensive side."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
More BMC Remedy pricing and cost advice
"From my experience, Asset Manager is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
13%
Government
11%
Educational Organization
11%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
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What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
See all answers
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
See all answers
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Comparisons

ServiceNow vs BMC Remedy Logo
ServiceNow vs BMC Remedy
Compared 63% of the time
BMC Helix Discovery vs BMC Remedy Logo
BMC Helix Discovery vs BMC Remedy
Compared 13% of the time
ManageEngine IT Asset Management vs BMC Remedy Logo
ManageEngine IT Asset Management vs BMC Remedy
Compared 9% of the time
Snow License Manager vs BMC Remedy Logo
Snow License Manager vs BMC Remedy
Compared 7% of the time
Ivanti Asset Manager vs BMC Remedy Logo
Ivanti Asset Manager vs BMC Remedy
Compared 4% of the time
More BMC Remedy Competitors
No data available
 

Product Reports

Buyer's Guide
BMC Remedy
July 2025
BMC Remedy reportDownload BMC Remedy product report
Buyer's Guide
IT Asset Management
January 2025
Micro Focus Asset Manager [EOL] reportDownload Micro Focus Asset Manager [EOL] product report
 

Also Known As

Remedy Asset Management
Asset Manager, HPE Asset Manager
 

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

  • Asset costing: Track depreciation over time.
  • Compliance: Software licenses management helps you avoid audit costs.
  • Contract management: Proactively identify contract infringements and purchasing opportunities.
  • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
  • Effective change: Make informed decisions about IT changes.
BMC
HPE Asset Manager automates best practices across the asset management lifecycle and integrates processes into IT Infrastructure Library (ITIL) service support workflows including incident, problem, and change management to improve service quality and business outcomes.
OpenText
 

Sample Customers

Scripps Networks
Finansbank, MTS India, Sprint
Buyer's Guide
IT Asset Management
January 2025
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.