BMC Remedy [EOL] vs Micro Focus ZENworks Asset Management comparison

BMC and OpenText are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

Micro Focus ZENworks Asset ...

Read 1 Micro Focus ZENworks Asset Management review

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211 Comparison Views

100% willing to recommend

BMC Remedy [EOL]

Micro Focus ZENworks Asset ...

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy [EOL] and Micro Focus ZENworks Asset Management compete in the IT asset management sector. Micro Focus ZENworks is seen as having the upper hand due to more comprehensive asset management capabilities.

Features: BMC Remedy [EOL] offers diverse incident management, robust problem management, and reliable IT service support. Micro Focus ZENworks provides advanced asset tracking, lifecycle management, and effective asset utilization, giving it a distinct advantage in comprehensive asset oversight.

Ease of Deployment and Customer Service: Micro Focus ZENworks offers a flexible deployment model, thorough documentation, and responsive customer service, simplifying the integration process. BMC Remedy [EOL] requires a more complex setup and significant time investment, leading to a less streamlined installation experience.

Pricing and ROI: BMC Remedy [EOL] offers competitive pricing with solid ROI through effective service management. Micro Focus ZENworks, despite higher initial costs, delivers greater ROI by optimizing asset utilization and reducing overall asset costs, offering substantial long-term financial benefits.

To learn more, read our detailed IT Asset Management Report (Updated: December 2025).

Buyer's Guide

IT Asset Management

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Micro Focus ZENworks Asset ...

Average Rating

7.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

IT Asset Management (24th), License Management (15th)

Featured Reviews

Américo Silva

System Administrator at Porto Editora

Digital platform provides stable and valuable support for technical staff

The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

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Isam Ahmed

System analyst at Ministry of Interior

Has an easy initial setup process, but its stability needs improvement

We use the product for asset management The product’s stability needs improvement. We have been using Micro Focus ZENworks Asset Management for two years. I rate the product's stability an eight out of ten. It could be better. Our organization has around 50-100 Micro Focus ZENworks Asset…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The asset discovery feature in BMC is notably better compared to ServiceNow."

"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."

"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."

"It has a good peer sharing module."

"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."

"It has some good features for tracking. They also have a cloud and a mobile access feature."

"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."

"The service management features are beneficial – very good."

More BMC Remedy [EOL] pros

"It is a scalable product."

Cons

"The interface is obsolete."

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."

"The UI is quite outdated."

"The tool's GUI is an area of concern where improvements are required."

"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."

"The product's scalability is one area with certain shortcomings that need to be considered for improvement."

"I would like to have more customized reporting because the management team loves customized reports with graphs."

More BMC Remedy [EOL] cons

"The product’s stability needs improvement."

Pricing and Cost Advice

"It is an expensive tool."

"The tool is expensive."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"I find the pricing to be reasonable."

"BMC should decrease the pricing further."

More BMC Remedy [EOL] pricing and cost advice

"The product has reasonable pricing."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Manufacturing Company

10%

Government

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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Comparisons

ServiceNow vs BMC Remedy [EOL]

Compared 28% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 13% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 8% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 7% of the time

Device42 vs BMC Remedy [EOL]

Compared 4% of the time

More BMC Remedy [EOL] Competitors

Flexera One vs Micro Focus ZENworks Asset Management

Compared 100% of the time

More Micro Focus ZENworks Asset Management Competitors

Product Reports

Buyer's Guide

BMC Remedy [EOL]

December 2025

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Buyer's Guide

IT Asset Management

December 2025

Micro Focus ZENworks Asset Management report

Download Micro Focus ZENworks Asset Management product report

Also Known As

Remedy Asset Management

Novell IT Asset Management

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

Micro Focus ZENworks Asset Management integrates inventory, software usage, and license reconciliation to get the most accurate view of software installations and license compliance available. The combination of hardware, software, and purchasing data enables you to get a complete view of your IT assets. This ensures license compliance and eliminates software overspending.

OpenText

Sample Customers

Scripps Networks

Sesame, Catharina Ziekenhuis, Kent and Medway Health Informatics Service, Maidstone and Tunbridge Wells NHS Trust, Schuco International KG, Spring Independent School District, Tropitone Furniture

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