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BMC Remedy [EOL] vs Micro Focus ZENworks Asset Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
BMC Remedy [EOL]
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
36
Ranking in other categories
No ranking in other categories
Micro Focus ZENworks Asset ...
Average Rating
7.0
Reviews Sentiment
6.3
Number of Reviews
1
Ranking in other categories
IT Asset Management (25th), License Management (15th)
 

Featured Reviews

Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Automation has freed teams from repetitive finance and supply tasks and supports global operations
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.
PiyushKumar1 - PeerSpot reviewer
Machine Learning Engineer at cmc
Long-term ticket management has become straightforward and supports efficient incident handling
The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.
Isam Ahmed - PeerSpot reviewer
System analyst at Ministry of Interior
Has an easy initial setup process, but its stability needs improvement
We use the product for asset management The product’s stability needs improvement. We have been using Micro Focus ZENworks Asset Management for two years. I rate the product's stability an eight out of ten. It could be better.  Our organization has around 50-100 Micro Focus ZENworks Asset…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The IQ Bot is unique. It is not available in another RPA tool that I am aware of, like UiPath or Blue Prism. IQ Bot converts unstructured data to structured data."
"From an organizational perspective, it has improved how we work and determine, "Is there a better way to do things?" and, "How can we challenge the status quo?" This builds a continuous improvement mindset throughout our organization."
"This solution allows for the letter generation to take place within seconds, improving the experience for the employees."
"From the customer's perspective, the biggest benefits are automation of the security and monitoring systems."
"In terms of approximate time savings, traditionally processing an invoice took twenty minutes, but with all of this—not just Document Automation, but with all the other features—we are able to cut it down to less than five minutes, achieving almost a seventy-five to eighty percent efficiency gain."
"The OCR is the most valuable feature, though this is a third party feature that we have integrated. It is quite easy to integrate with other solutions."
"What I appreciate the most about Automation Anywhere is how easy it is to use."
"It is highly accurate and gets up and running in a very short period of time."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It has a good peer sharing module."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"I would tell potential users that this is a good and reliable solution; it's a solution that has stood the test of time, not something new that hasn't been used extensively, and many Fortune 500 companies use it, so it's definitely a good solution."
"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"If BMC Remedy could integrate everything together in one solution, rather than integrating with third-party solutions, and make the experience smooth, it would be perfect."
"The customer support is great, maybe that's because I'm with a big client."
"It is a scalable product."
 

Cons

"If the deployment is not right, you get the frustration, not the automation."
"Automation Anywhere should improve its OCR capabilities."
"One thing with the bot that we are always struggling with is the memory management."
"The key area where improvement can happen is understanding the different perspectives and different industries that they're serving in terms of industry-wise use cases."
"They should improve process discovery features."
"Sometimes, the files are getting corrupted and this causes us a lot of trouble."
"We run these bots in multiple environments from staging to development to production. We find usually in the production environment when we run the bots for them to be stable for a week or two. After a week or two, we see some glitches here and there, though the application doesn't change much. This is one feature which I want Automation Anywhere to work on: Increasing stability."
"They could improve the learning curve."
"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The tool's GUI is an area of concern where improvements are required."
"It was hard to get reports unless by contacting the developer."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."
"The solution is very expensive."
"The initial setup of BMC Remedy Asset Management was complex."
"The product’s stability needs improvement."
 

Pricing and Cost Advice

"Our annual licensing costs for the entire company are $100,000."
"We have a three-year contract with Automation Anywhere."
"Yearly, our licensing costs are about $90,000 to $100,000. There will be additional licensing costs when we add more Bot Runners to our infrastructure."
"Automation Anywhere University is pretty good. They make it available free for everyone."
"Cost-wise, it is fine. A lot of medium businesses prefer Automation Anywhere. The development cost is also lower."
"The licensing cost is approximately $4,000 USD, which is a seed license."
"It has good licensing costs which are average for the market."
"The cost for scalability is much cheaper than developing a new system."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"The tool is expensive."
"I find the pricing to be reasonable."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"The pricing is on the expensive side."
"It is an expensive tool."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"The product has reasonable pricing."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Outsourcing Company
12%
Manufacturing Company
10%
Financial Services Firm
10%
Comms Service Provider
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise5
Large Enterprise21
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...
What is your experience regarding pricing and costs for BMC Remedy Asset Management?
The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Remedy Asset Management
Novell IT Asset Management
 

Interactive Demo

Demo not available
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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Scripps Networks
Sesame, Catharina Ziekenhuis, Kent and Medway Health Informatics Service, Maidstone and Tunbridge Wells NHS Trust, Schuco International KG, Spring Independent School District, Tropitone Furniture
Find out what your peers are saying about ServiceNow, Lansweeper, Device42 and others in IT Asset Management. Updated: October 2026.
920,939 professionals have used our research since 2012.