BMC Helix Discovery vs Micro Focus Asset Manager [EOL] comparison

"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."

"BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment."

"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."

"The most valuable feature is the automated service mapping."

"Accuracy and clarity are vastly improved for the service lines."

"It provides comprehensive dependency mapping, which is essential for reducing the time spent and addressing problem-solving between data centers."

"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."

"The ability of BMC Helix Discovery to save time and money for customers is all about resolution times and first fixes, linking heavily to the CMDB and ensuring that you have good clean data."

"We have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that."

"Actually we have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that."

"The most important features are the flexibility of the product and the way that we can use it to ensure software compliance within our organization."

"It is stable and scalable."

"This product can be customized according to the needs of any company."

"BMC Helix Discovery is a bit tough to use and administer."

"The improvement I want to see is a reduction in duplicate records."

"There is still room for improvement in terms of stability."

"The interface is quite old and can be outdated."

"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."

"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."

"BMC is agentless discovery, followed by hybrid discovery, which performs discovery across clouds, on-premises, and then dynamic service modeling."

"If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback."

"The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated."

"The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated."

"Technical support is very frustrating because we have probably 12 or 15 years’ experience with the products."

"There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas."

"The usability of this product is still out-of-date and could be improved. The interface could be improved."

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

"The solution offers yearly licenses."

"The licenses are very complex and quite costly."

"I rate the pricing an eight out of ten. All BMC products are expensive."

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

"The licensing fee is very low."

"From my experience, Asset Manager is expensive."