BMC Remedy [EOL] vs BMC Track-It! comparison

BMC Remedy [EOL] and BMC Track-It! are both solutions in the IT Asset Management category. BMC Remedy [EOL] is ranked #5 with an average rating of 7.7, while BMC Track-It! is ranked #18 with an average rating of 5.0. BMC Remedy [EOL] holds a 5.0% mindshare in IAM, compared to BMC Track-It!’s 1.2% mindshare. Additionally, 91% of BMC Remedy [EOL] users are willing to recommend the solution, compared to 66% of BMC Track-It! users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

1,724 Views
1,621 Comparison Views

91% willing to recommend

BMC Track-It!

Read 5 BMC Track-It! reviews

373 Views
313 Comparison Views

66% willing to recommend

BMC Remedy [EOL]

BMC Track-It!

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy [EOL] and BMC Track-It! compete in the IT service management space. BMC Track-It! appears to hold an advantage due to its modern features and overall value, offering a compelling alternative for tech buyers.

Features: BMC Remedy [EOL] provides robust incident and change management capabilities, strong integration options, and configurable workflows. BMC Track-It! features an intuitive ticketing system, asset management capabilities, and a straightforward knowledge base.

Room for Improvement: BMC Remedy [EOL] can be resource-intensive and complex to deploy, and its user interface could benefit from modernization. BMC Track-It! could enhance its advanced configuration options, reporting capabilities, and scalability to support larger enterprises better.

Ease of Deployment and Customer Service: BMC Remedy [EOL] requires more resources for deployment due to its complexity, offering comprehensive technical support. BMC Track-It! offers quick setup, minimal deployment time, and accessible support services.

Pricing and ROI: BMC Remedy [EOL] has a higher setup cost and offers extensive features, leading to a higher total cost of ownership. BMC Track-It! is cost-effective with quicker ROI due to lower costs and efficient utilization.

To learn more, read our detailed IT Asset Management Report (Updated: January 2025).

Buyer's Guide

IT Asset Management

January 2025

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Helped 867,370 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Ranking in IT Asset Management

5th

Ranking in License Management

1st

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

BMC Track-It!

Ranking in IT Asset Management

18th

Ranking in License Management

10th

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the IT Asset Management category, the mindshare of BMC Remedy [EOL] is 5.0%, down from 7.6% compared to the previous year. The mindshare of BMC Track-It! is 1.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
BMC Remedy	5.0%
BMC Track-It!	1.2%
Other	93.8%

IT Asset Management

Featured Reviews

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

Impact modeling boosts service mapping efficiency with great technical support

The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.

Read full review

reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It includes features for automation, such as smart reporting capabilities."

"The solution's technical support is good."

"It has some good features for tracking. They also have a cloud and a mobile access feature."

"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."

"It has a good peer sharing module."

"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."

"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."

More BMC Remedy [EOL] pros

"Our efficiency has improved drastically due to a massive reduction in phone calls."

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."

"We use it to create and manage our work orders."

"The initial setup is pretty easy."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"We can manually capture the assets available within the location."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

More BMC Track-It! pros

Cons

"The initial setup of BMC Remedy Asset Management was complex."

"The upgrade process could be better. It would be a good improvement."

"The UI is quite outdated."

"Maybe the network automation aspects need improvement."

"The interface is obsolete."

"The solution is very expensive."

"In BMC Remedy, integration is a problem and even APIs are not available."

"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."

More BMC Remedy [EOL] cons

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"The solution is cumbersome to use."

"Their self-service is not user friendly."

"The area where we would like to see improvement is in the asset management module."

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

Pricing and Cost Advice

"It is an expensive tool."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"With the product, you can either go for a yearly or a perpetual licensing model."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"The pricing is on the expensive side."

"BMC Remedy is worth its price."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"BMC should decrease the pricing further."

More BMC Remedy [EOL] pricing and cost advice

"BMC Track-It!’s price is reasonable compared to other products."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

12%

Government

11%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

See all answers

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

See all answers

What do you like most about BMC Track-It!?

We can manually capture the assets available within the location.

See all answers

What needs improvement with BMC Track-It!?

See all answers

What is your primary use case for BMC Track-It!?

We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the locatio...

See all answers

Comparisons

ServiceNow vs BMC Remedy [EOL]

Compared 56% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 17% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 10% of the time

Snow License Manager vs BMC Remedy [EOL]

Compared 7% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 6% of the time

More BMC Remedy [EOL] Competitors

Vyapin Microsoft 365 Manager vs BMC Track-It!

Compared 30% of the time

ServiceNow vs BMC Track-It!

Compared 28% of the time

Open iT, Inc. vs BMC Track-It!

Compared 22% of the time

BMC Helix Discovery vs BMC Track-It!

Compared 20% of the time

More BMC Track-It! Competitors

Product Reports

Buyer's Guide

BMC Remedy [EOL]

September 2025

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

January 2025

Download BMC Track-It! product report

Also Known As

Remedy Asset Management

BMC Numara Track-It!, Numara Track-It!, Numara

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

BMC

Sample Customers

Scripps Networks

Florida Hospital, Mitchell International

Find out what your peers are saying about ServiceNow, Lansweeper, BMC and others in IT Asset Management. Updated: January 2025.

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