We performed a comparison between BMC Remedy and BMC Track-It! based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"It includes features for automation, such as smart reporting capabilities."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The product has excellent support for remote and hybrid environments."
"The solution is extremely user-friendly."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"The initial setup is pretty easy."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"We can manually capture the assets available within the location."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"Continuous improvement is recommended."
"Could be more user friendly for admins to manage."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"There is room for improvement in terms of support."
"The solution must be flexible."
"The initial setup of BMC Remedy Asset Management was complex."
"The area where we would like to see improvement is in the asset management module."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"Their self-service is not user friendly."
"The solution is cumbersome to use."
BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews. BMC Remedy is rated 8.2, while BMC Track-It! is rated 7.4. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and Lansweeper, whereas BMC Track-It! is most compared with ServiceNow.
See our list of best IT Asset Management vendors and best License Management vendors.
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