BMC Remedy Asset Management vs BMC Track-It! comparison

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

• Asset costing: Track depreciation over time.
• Compliance: Software licenses management helps you avoid audit costs.
• Contract management: Proactively identify contract infringements and purchasing opportunities.
• Asset tracking: Know where your assets are located, who’s using them, and how many there are.
• Effective change: Make informed decisions about IT changes.

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.