We performed a comparison between BMC Remedy Asset Management and BMC Track-It! based on real PeerSpot user reviews.Find out what your peers are saying about ServiceNow, Freshworks, BMC and others in IT Asset Management.
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to theenables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
BMC Remedy Asset Management is ranked 10th in IT Asset Management with 3 reviews while BMC Track-It! is ranked 21st in IT Asset Management. BMC Remedy Asset Management is rated 7.6, while BMC Track-It! is rated 0.0. The top reviewer of BMC Remedy Asset Management writes "Great CMDB design, helpful technical support, and great features". On the other hand, BMC Remedy Asset Management is most compared with ServiceNow, BMC Helix Discovery, Device42, Snow License Manager and Qualys Asset Inventory, whereas BMC Track-It! is most compared with ServiceNow, Device42, BMC Helix Discovery, USU Valuemation and ManageEngine IT Asset Management.
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