BMC Remedy [EOL] vs BMC Track-It! comparison

BMC and BMC Helix are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 66% of BMC Helix users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

BMC Track-It!

Read 5 BMC Track-It! reviews

383 Views
322 Comparison Views

66% willing to recommend

BMC Remedy [EOL]

BMC Track-It!

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Sep 3, 2025

BMC Remedy [EOL] and BMC Track-It! compete in the IT service management space. BMC Track-It! appears to hold an advantage due to its modern features and overall value, offering a compelling alternative for tech buyers.

Features: BMC Remedy [EOL] provides robust incident and change management capabilities, strong integration options, and configurable workflows. BMC Track-It! features an intuitive ticketing system, asset management capabilities, and a straightforward knowledge base.

Room for Improvement: BMC Remedy [EOL] can be resource-intensive and complex to deploy, and its user interface could benefit from modernization. BMC Track-It! could enhance its advanced configuration options, reporting capabilities, and scalability to support larger enterprises better.

Ease of Deployment and Customer Service: BMC Remedy [EOL] requires more resources for deployment due to its complexity, offering comprehensive technical support. BMC Track-It! offers quick setup, minimal deployment time, and accessible support services.

Pricing and ROI: BMC Remedy [EOL] has a higher setup cost and offers extensive features, leading to a higher total cost of ownership. BMC Track-It! is cost-effective with quicker ROI due to lower costs and efficient utilization.

To learn more, read our detailed IT Asset Management Report (Updated: January 2025).

Buyer's Guide

IT Asset Management

January 2025

Download the complete report

Helped 873,209 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

BMC Track-It!

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Asset Management (19th), License Management (10th)

Featured Reviews

Ameet Darole

IT Service Delivery at Abcl

Offers automation, orchestration, service level management but lacks AI-based rules

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

Read full review

reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a scalable product."

"It has a good peer sharing module."

"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."

"BMC Remedy Asset Management is pretty easy for quite a lot of functions."

"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."

"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."

More BMC Remedy [EOL] pros

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

"Track-It! has many features that help make us more efficient and cost effective as a department."

"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

"The initial setup is pretty easy."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"We can manually capture the assets available within the location."

"We use it to create and manage our work orders."

"Our efficiency has improved drastically due to a massive reduction in phone calls."

More BMC Track-It! pros

Cons

"The initial setup of BMC Remedy Asset Management was complex."

"The solution is very expensive."

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

"There are issues from a product functionality perspective."

"I would like to have more customized reporting because the management team loves customized reports with graphs."

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."

"The desktop technicians face some challenges with the solution."

"The interface is obsolete."

More BMC Remedy [EOL] cons

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"The area where we would like to see improvement is in the asset management module."

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"The solution is cumbersome to use."

"Their self-service is not user friendly."

Pricing and Cost Advice

"It is an expensive tool."

"BMC Remedy is worth its price."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"The tool is expensive."

"BMC should decrease the pricing further."

"I find the pricing to be reasonable."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"The pricing is on the expensive side."

More BMC Remedy [EOL] pricing and cost advice

"BMC Track-It!’s price is reasonable compared to other products."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

873,209 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Government

11%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

See all answers

What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

See all answers

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

See all answers

Ask a question

Earn 20 points

Comparisons

ServiceNow vs BMC Remedy [EOL]

Compared 38% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 16% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 10% of the time

Snow License Manager vs BMC Remedy [EOL]

Compared 9% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 8% of the time

More BMC Remedy [EOL] Competitors

Vyapin Microsoft 365 Manager vs BMC Track-It!

Compared 29% of the time

ServiceNow vs BMC Track-It!

Compared 25% of the time

Open iT, Inc. vs BMC Track-It!

Compared 25% of the time

BMC Helix Discovery vs BMC Track-It!

Compared 20% of the time

More BMC Track-It! Competitors

Product Reports

Buyer's Guide

BMC Remedy [EOL]

November 2025

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

January 2025

Download BMC Track-It! product report

Also Known As

Remedy Asset Management

BMC Numara Track-It!, Numara Track-It!, Numara

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

BMC Helix

Sample Customers

Scripps Networks

Florida Hospital, Mitchell International

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: January 2025.

DOWNLOAD NOW

873,209 professionals have used our research since 2012.

See our list of best IT Asset Management vendors and best License Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.