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BMC Helix Platform vs SCSM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Platform
Ranking in IT Service Management (ITSM)
23rd
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
SCSM
Ranking in IT Service Management (ITSM)
11th
Average Rating
7.0
Reviews Sentiment
6.6
Number of Reviews
26
Ranking in other categories
Help Desk Software (12th)
 

Featured Reviews

Francois Seegers - PeerSpot reviewer
An open, scalable service that increases efficiency and productivity in enterprise service management
The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space. This feature automatically classifies requests and incidents, making descriptions more descriptive by using GPT and machine learning models. It converts the initial descriptions into better-worded versions using natural language, enhancing clarity and efficiency. This is just one of many AI and machine learning features within the solution.
PraveenSharma3 - PeerSpot reviewer
Enhanced remote functionality complements intricate admin management
We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies Currently, with the system, we have some remote tool functionality which is not available with Intune. We are also…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The BMC Helix Platform is perfect."
"The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space."
"The most valuable feature is the reporting of incidents."
"The solution offers good productivity at a low price point."
"The support from Microsoft is good and we also have local support on the ground in Nigeria."
"I like the reporting service. SCSM has a good reporting service and analysis service for analysis requests."
"It is quite scalable."
"SCSM helps us keep organized by tracking all user demands and change requests. However, the reporting is not sufficient to provide a clear view of ongoing projects. It helps with daily operations and change request management."
"The most requested feature from our customers is the helpdesk ticketing system."
"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."
 

Cons

"The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully."
"To improve BMC Helix Platform, they could enhance the mobile experience."
"It would be good if Microsoft added custom attributes or tagging like in Jamf."
"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."
"They might be looking for additional functionalities that SCSM could integrate."
"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."
"The major issues with SCSM include its severe slowness, especially on the client side, and the lack of comprehensive reporting tools."
"I have found SCSM not adequate enough to carry out some functions."
"We would like to see a web-based interface that works on mobile devices."
"Resources for understanding compliance and relative compliance need to be made available."
 

Pricing and Cost Advice

"Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to attract a larger customer base. Approximately, the license cost is around sixty dollars per month."
"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
"It is an expensive solution."
"The platform is competitively priced."
"The license for SCSM is cheap."
"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
"It is a lower price vs. other things on the market."
"I would rate the pricing as two out of five."
"Licensing can be complex and confusing."
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Top Industries

By visitors reading reviews
No data available
Government
27%
Computer Software Company
11%
Manufacturing Company
11%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for BMC Helix Platform?
The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully.
What is your primary use case for BMC Helix Platform?
I am still working with BMC Remedy on-premises mainly, but I have also personally experimented with the BMC Helix Platform for training purposes.
What advice do you have for others considering BMC Helix Platform?
The BMC Helix Platform should become one unified application integrated with all other products to regain its rank in the world and attract more customers. I rate the overall solution a 7 out of 10.
What do you like most about SCSM?
The solution offers good productivity at a low price point.
What is your experience regarding pricing and costs for SCSM?
We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.
What needs improvement with SCSM?
From an admin point of view, Intune has more features and is easier to manage compared to SCCM. SCCM is a little complex for the admin point of view. Although some engineers at Microsoft are good, ...
 

Comparisons

No data available
 

Also Known As

No data available
System Center Service Manager
 

Overview

 

Sample Customers

Information Not Available
Fibabanka, UMC Health System
Find out what your peers are saying about BMC Helix Platform vs. SCSM and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.