We changed our name from IT Central Station: Here's why

SCSM Pros

ITSM & Project Management Consultant at a tech services company with 11-50 employees
We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances.
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SN
Managed Service Specialist at a tech services company with 51-200 employees
Many more features than other comparable products.
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DH
Configuration Manager, MPE USARUER, G3, MCSD at a tech services company with 10,001+ employees
The reporting is very good.
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Find out what your peers are saying about Microsoft, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: January 2022.
565,304 professionals have used our research since 2012.
Associate Solutions Architect at a tech services company with 51-200 employees
The most requested feature from our customers is the helpdesk ticketing system.
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DD
Information Technology Helpdesk Support at a media company with 10,001+ employees
The most valuable feature is the reporting of incidents.
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OO
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
The support from Microsoft is good and we also have local support on the ground in Nigeria.
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SCSM Cons

ITSM & Project Management Consultant at a tech services company with 11-50 employees
One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have.
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SN
Managed Service Specialist at a tech services company with 51-200 employees
They need more integration with open-source products.
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DH
Configuration Manager, MPE USARUER, G3, MCSD at a tech services company with 10,001+ employees
The configuration could be easier.
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Find out what your peers are saying about Microsoft, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: January 2022.
565,304 professionals have used our research since 2012.
Associate Solutions Architect at a tech services company with 51-200 employees
The user interface needs to be improved.
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DD
Information Technology Helpdesk Support at a media company with 10,001+ employees
We would like to see a web-based interface that works on mobile devices.
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OO
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
I have found SCSM not adequate enough to carry out some functions.
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Find out what your peers are saying about Microsoft, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: January 2022.
565,304 professionals have used our research since 2012.