BMC FootPrints Service Core and LiveAgent are in the service management solutions category. LiveAgent has the upper hand due to its favorable pricing structure and higher customer service ratings.
Features: BMC FootPrints Service Core offers customizable workflows, asset management, and automation tools, making it suitable for detailed IT service management. LiveAgent provides omnichannel communication support, robust helpdesk functionalities, and seamless communication integration.
Ease of Deployment and Customer Service: BMC FootPrints Service Core has a complex deployment requiring technical expertise but supports comprehensive IT management tasks. Its customer support is thorough but may have longer response times. LiveAgent facilitates user-friendly, quick deployment and offers efficient customer support with rapid response to issues.
Pricing and ROI: BMC FootPrints Service Core entails higher setup costs reflecting its features, offering solid ROI for complex IT needs. LiveAgent presents a cost-effective solution with straightforward pricing models, offering promising ROI for small to medium-sized enterprises, making it appealing for budget-conscious buyers.
| Product | Market Share (%) |
|---|---|
| BMC FootPrints Service Core | 1.2% |
| LiveAgent | 0.7% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.
LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.
What are the key features of LiveAgent?LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.
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