BMC FootPrints Service Core vs LiveAgent comparison

BMC and QualityUnit are both solutions in the Help Desk Software category. BMC is ranked #32, while QualityUnit is ranked #36. BMC holds a 0.9% mindshare in HDS, compared to QualityUnit’s 0.4% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of QualityUnit users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

324 Views
37 Comparison Views

90% willing to recommend

LiveAgent

Read 2 LiveAgent reviews

199 Views
35 Comparison Views

100% willing to recommend

BMC FootPrints Service Core

LiveAgent

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

BMC FootPrints Service Core and LiveAgent are in the service management solutions category. LiveAgent has the upper hand due to its favorable pricing structure and higher customer service ratings.

Features: BMC FootPrints Service Core offers customizable workflows, asset management, and automation tools, making it suitable for detailed IT service management. LiveAgent provides omnichannel communication support, robust helpdesk functionalities, and seamless communication integration.

Ease of Deployment and Customer Service: BMC FootPrints Service Core has a complex deployment requiring technical expertise but supports comprehensive IT management tasks. Its customer support is thorough but may have longer response times. LiveAgent facilitates user-friendly, quick deployment and offers efficient customer support with rapid response to issues.

Pricing and ROI: BMC FootPrints Service Core entails higher setup costs reflecting its features, offering solid ROI for complex IT needs. LiveAgent presents a cost-effective solution with straightforward pricing models, offering promising ROI for small to medium-sized enterprises, making it appealing for budget-conscious buyers.

To learn more, read our detailed BMC FootPrints Service Core vs. LiveAgent Report (Updated: May 2025).

Buyer's Guide

BMC FootPrints Service Core vs. LiveAgent

May 2025

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Helped 860,592 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

32nd

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

LiveAgent

Ranking in Help Desk Software

36th

Ranking in IT Service Management (ITSM)

48th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Knowledge Management Software (24th)

Mindshare comparison

As of July 2025, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 0.9%, up from 0.4% compared to the previous year. The mindshare of LiveAgent is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"Technical support is good."

"We can track issues easier and run reports on issues to see if there are patterns."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

"It is stable and its technical support is good and quick."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

More BMC FootPrints Service Core pros

"Provides service level optimization."

"The most valuable feature was how the solution helped us to prioritize tasks."

Cons

"The mobile version of this product does not support asset management."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"The pricing could be a little lower and the product should cover more iTel versions."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

More BMC FootPrints Service Core cons

"There are other products that are more popular."

"Connection to other softwares could be improved."

Pricing and Cost Advice

"Our costs are well over $250,000."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"This solution has good pricing."

"The licensing for FootPrints is a perpetual license with an annual support fee."

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Government

12%

Healthcare Company

10%

Educational Organization

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

Rezolve AI Platform vs BMC FootPrints Service Core

Compared 51% of the time

ServiceNow vs BMC FootPrints Service Core

Compared 49% of the time

More BMC FootPrints Service Core Competitors

Zoho Desk vs LiveAgent

Compared 100% of the time

More LiveAgent Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

June 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

Help Desk Software

June 2025

Download LiveAgent product report

Also Known As

FootPrints Service Core

No data available

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

Sample Customers

Cast & Crew

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Buyer's Guide

BMC FootPrints Service Core vs. LiveAgent

May 2025

Free Report: BMC FootPrints Service Core vs. LiveAgent

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