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Blue Prism vs IBM Datacap comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Blue Prism
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
91
Ranking in other categories
Robotic Process Automation (RPA) (5th), Agentic Automation (4th)
IBM Datacap
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
28
Ranking in other categories
Intelligent Document Processing (IDP) (6th)
 

Featured Reviews

Pavan-Sharma - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Impressive flexibility and support enhance integration and performance
The best feature of Blue Prism that I value the most is the simplicity of their pricing and licensing model, which is easy to understand. The tool is very robust and, being a pioneer in the sector, it is also very stable, particularly in finance where many companies rely on Blue Prism for its reliability and security standards. From a developer perspective, I find developing on Blue Prism simple, clean, and intuitive, making maintenance considerably easier compared to other tools. These AI features have helped in developing scalable and flexible solutions for my customers, as I worked on use cases that involved natural language processing to turn free text into structured data, enabling automation of previously unautomatable tasks. Additionally, I processed voice feedback for sentiment analysis and information extraction, making interactions more intuitive and voice-driven for customers.
Bhasker ReddyPIdintla - PeerSpot reviewer
Technical Delivery Head at a tech vendor with 10,001+ employees
Has improved document scanning accuracy with advanced OCR capabilities
IBM needs to improve on scanning and reading accuracy for unstructured documents. Additionally, an important missing feature is the ability to merge documents and present data across different UI screens. This is especially beneficial for customer onboarding where documents are scanned not all at once but periodically. Incorporating automation could also aid in this area.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms."
"The performance is very good and it is a valuable feature."
"It is good for transactions that are very straightforward. It works very nicely with the structured data. It is user-friendly. It is easy to implement and easy to understand."
"It is a stable solution."
"The way you design the flow and configure the activities for the bot is very useful if you are working with any of the BPM or local platforms."
"Blue Prism takes good security measures and is user friendly."
"Blue Prism MAPIEx and the Java Bridge are really great features provided for automating Java-based applications and for allowing mail to send and receive smoothly."
"The entire tool is valuable because it is an enterprise tool. It is on par with other tools like Automation Anywhere or UiPath with the OCR/ICR facilities, analytics, and the entire package for enterprise-level security. It has the highest level of security as compared to any other tool."
"It helps companies figure out how to use advanced imaging techniques, processes, best practices, and other tools."
"At the forefront of my thoughts, the standout feature of this intelligent product is its remarkable capability. This project we're currently engaged in revolves around streamlining workflows within both our company and the customer's company. It entails handling information from various documents with diverse formats and types, even when they contain the same data. The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature. Moreover, leveraging machine learning is crucial since our customer deals with an extensive archive of over five million documents. Machine learning can significantly alleviate the backlog by becoming well-versed in various scenarios they might encounter during their work once we've completed our application."
"Datacap is good at processing unstructured data. You can build up some nice data flows, and it is simple to configure. The tool adopts a low-code approach, but you can do a lot of coding if you want to customize and automate your flows. Datacap also has the flexibility to integrate."
"One of the valuable features of Datacap is the user experience. One thing that IBM did a few years ago was they standardized all of their ECM products on Content Navigator, including Datacap. If you're an IBM ECM customer you have FileNet, you have Datacap, you have StoredIQ and you have a consistent user experience, user interface."
"The feedback from our clients that this solution has increased their efficiency and their turnaround time on opening any account for end users, thus attracting more customers."
"Both Datacap Studio and Datacap Navigator are great features."
"The second thing that I like about Datacap is the fingerprint capture which is easy to configure on Datacap. From the form of the document, if a document is redundant in the same department, we can configure the capture based on the form of the documents"
"The most valuable features of IBM Datacap is the capturing and recognizing of pages, documents as well as the scanner and barcodes."
 

Cons

"If this solution had a framework for exception handling then it would be very helpful."
"It lacks integration with proper AI, and it is a very complex tool to use in general."
"The recording of the transaction is missing in this solution."
"The solution is not user-friendly. It has a very high learning curve."
"In Nigeria, I don't know what their marketing is like. However, they're losing market shares to other solutions. Most customers know UiPath more than Blue Prism."
"The domain in regards to cognitive abilities and the use of processing activity needs improvement. They have added this capability, but that's not really big in the public. It is more also available for gold partners. So they should improve the user activity for the public or even the regular customer."
"Blue Prism features two layers of documentation. If we could make it in one layer, then it would be easy to develop, and it would take less time for developers to complete the task."
"Blue Prism can improve on the ease of use of its graphic user interface(GUI)."
"What could be improved in IBM Datacap from a technical perspective is having everything together all in one place, rather than having several different interfaces. The addition of cloud-based OCR technology would also make this solution better. There's also room for improvement for their technical support."
"Currently, when you are entering invoices, you have to enter multiple rows. In Captiva the multiple rows will be dynamically added. This would be a beneficial feature for IBM to add."
"Datacap has performance issues when processing large volumes of documents. We're doing 18,000 pages daily. Scanning takes almost 20-30 minutes, but it normally takes one or two minutes. We informed IBM and opened a ticket for that. They forwarded the issue to developers but didn't give a specific timeline for it to be resolved. Version 8.1 is already at the end of support."
"I give the scalability of the solution a six out of ten."
"I would like better ease of use and more support options."
"When a client's requirement is not available in Datacap, out-of-the-box actions should be simpler to implement and not very complex."
"One of the things that we wished for was to have an easier way to carry out the customizations. Currently, if you want to customize data, you need to have a developer with C# knowledge. If IBM could implement a no-code or low-code platform for Datacap, it would be easier to adjust it without needing a developer, which was always the most difficult part."
"I've faced some bugs or issues. They should do deeper testing of the product before releasing it because some of the bugs that I found were a bit simple. I understand that it is a massive product, and some of the functionalities can get overlooked."
 

Pricing and Cost Advice

"The solution is expensive."
"I give the price of the solution a seven out of ten."
"The tool is expensive."
"Blue Prism is pretty steep compared to the others, much more than Automation Anywhere."
"Its price should be lower."
"I don't have an idea about Blue Prism, but I have an idea about UiPath. UiPath is scaling its business in different products. It has got products for intelligent document processing (IDP) to test or log integrations for chatbots. If you want to work on something like a true test automation, you have to buy a test book. In such cases, they have a predefined way of working with, implementing, or running things. This is where I see that UiPath might be a bit costly or expensive when compared to Blue Prism because UiPath charges for each and every product."
"I chose Blue Prism because it is priced well. The pricing was right for me at that moment even though Automation Anywhere is better in other aspects."
"Blue Prism is less expensive than some of the other RPA solutions."
"In Egypt, we have exchange rates that change year to year, and currently, we're facing an increase in the exchange rate between our Egyptian pound and the dollar. Since we have been using IBM DataCap two years ago we had a good price, it was not expensive. However, I cannot say now if it is expensive or not because of the exchange rate. Additionally, I don't have the data of other competitors and I don't know the prices."
"If you want IBM Datacap on cloud, which is a service run by IBM, the price can be quite expensive, but if you want to just purchase the licenses and own those yourself, then the price is very competitive."
"This solution is the most expensive in the market."
"This solution offers seamless integration with other enterprise products, which is my area of responsibility, focusing on government sector projects. Larger enterprise projects don't pose problems. It might be suitable for small businesses as well."
"You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system."
"It is an expensive solution."
"Pricing needs to stay competitive."
"Pricing depends on how much we use it. We pay per bulk quantity. We pay as you go. Therefore, it sort of depends on our usage of it."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Manufacturing Company
9%
Computer Software Company
8%
Insurance Company
5%
Financial Services Firm
18%
Manufacturing Company
11%
Government
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise6
Large Enterprise74
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise12
 

Questions from the Community

Should I choose Blue Prism or Microsoft Power Automate?
Hello Netanya, it depends on your needs and your expertise. In my humble opinion you can start a big RPA project implementation with Blue Prism which is stable and mature software, in order to ser...
I am evaluating Blue Prism and UiPath for RPA for my company. Which one do you recommend?
I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees and left in 2019 when there were 3K+. I'm a big believer in the product, leadershi...
What is your experience regarding pricing and costs for IBM Datacap?
Pricing is in the mid-range but could be more affordable, rated at four point five.
What needs improvement with IBM Datacap?
IBM needs to improve on scanning and reading accuracy for unstructured documents. Additionally, an important missing feature is the ability to merge documents and present data across different UI s...
What is your primary use case for IBM Datacap?
I primarily use IBM Datacap ( /products/ibm-datacap-reviews ) for data capture and scanning documents with OCR. Specifically, it's used for DocuSign ( /products/docusign-reviews ) as well.
 

Also Known As

No data available
Datacap
 

Overview

 

Sample Customers

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil
Find out what your peers are saying about Blue Prism vs. IBM Datacap and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.