Bizagi and iServer are key players in the process management and modeling tool category. While Bizagi is favored for its pricing and support, iServer is often chosen for its feature depth, aligning with its higher cost.
Features: Bizagi is noted for its rapid process automation and intuitive process modeling environment, compliant with BPMN 2.0 standards. Users appreciate its agility, allowing business analysts to address complex business processes efficiently. Conversely, iServer excels in Microsoft Office integration, enabling enhanced collaboration and governance within Microsoft environments. Its integrated workflow capabilities support businesses reliant on Microsoft ecosystems, making it a strong contender for comprehensive process modeling.
Room for Improvement: Bizagi users face challenges with stability, updates, and licensing complexities, alongside limited cloud support. Improved integration and simulation capabilities are desired. iServer users seek better visualization techniques, streamlined processes, and performance enhancements to manage complex diagrams effectively. Both tools could benefit from improved systems interoperability for large-scale enterprises.
Ease of Deployment and Customer Service: Bizagi offers on-premises and cloud deployment options, including hybrid configurations, while iServer is available on private clouds. Bizagi's community support is appreciated, though technical support can be sluggish. iServer garners strong customer service ratings, emphasizing responsive technical support and proactive customer success teams.
Pricing and ROI: Bizagi's free version caters to entry-level needs, but its enterprise pricing is considered steep. Despite being more costly, iServer offers significant ROI due to its extensive features, benefiting organizations using Microsoft products. Both solutions provide strong ROI when aligned with business needs, with Bizagi being more accessible initially and iServer offering richer capabilities.
| Product | Market Share (%) |
|---|---|
| Bizagi | 10.8% |
| iServer | 1.9% |
| Other | 87.3% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 3 |
| Large Enterprise | 10 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
iServer is a unified software platform and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products. Core capabilities provided by iServer include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.
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