ARIS BPA vs iServer comparison

Software AG and Orbus Software are both solutions in the Business Process Design category. Software AG is ranked #4 with an average rating of 8.3, while Orbus Software is ranked #13 with an average rating of 8.4. Software AG holds a 7.7% mindshare in BPD, compared to Orbus Software’s 1.6% mindshare. Additionally, 88% of Software AG users are willing to recommend the solution, compared to 85% of Orbus Software users who would recommend it.

ARIS BPA

Read 66 ARIS BPA reviews

4,824 Views
3,926 Comparison Views

88% willing to recommend

iServer

Read 18 iServer reviews

1,944 Views
821 Comparison Views

85% willing to recommend

ARIS BPA

iServer

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

ARIS BPA and iServer are leading solutions in business process analysis. ARIS BPA gains an edge due to its extensive enterprise modeling features and integration capabilities, while iServer's strength lies in its ease of use complementing Microsoft Office integration.

Features: ARIS BPA provides comprehensive tools like EPC modeling and simulation, notable for an all-encompassing view of enterprise architecture. Its support for various integrations enhances process documentation and analysis. iServer offers seamless integration with Microsoft Office, intuitive use for document management, and workflow alignment with Office tools, making it user-friendly for organizations heavily invested in Microsoft products.

Room for Improvement: ARIS BPA could improve its complexity and lack of a real-time workflow engine, while its limited API support poses integration challenges. iServer could enhance its modeling capabilities and data visualization, as well as address performance issues. Both platforms can benefit from more intuitive user interfaces and streamlined integration features.

Ease of Deployment and Customer Service: ARIS BPA supports flexible deployment options including Hybrid Cloud and on-premises, receiving mixed reviews on customer service but with strong community support. iServer, offering various deployment methods except hybrid, is noted for reasonable support but may require vendor assistance for complex problems, with potential delays.

Pricing and ROI: ARIS BPA, though perceived as expensive, offers high value for large enterprises due to its features and integration capabilities, with a complex licensing model. iServer is considered more cost-effective, with a generally lower price point, appealing to organizations seeking budget-friendly solutions. The return on investment is substantial for both, enhancing process understanding and operational efficiency.

To learn more, read our detailed ARIS BPA vs. iServer Report (Updated: April 2025).

Buyer's Guide

ARIS BPA vs. iServer

April 2025

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Helped 849,686 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ARIS BPA

Ranking in Business Process Design

4th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (9th)

iServer

Ranking in Business Process Design

13th

Average Rating

7.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (7th)

Mindshare comparison

As of May 2025, in the Business Process Design category, the mindshare of ARIS BPA is 7.7%, down from 9.2% compared to the previous year. The mindshare of iServer is 1.6%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Design

Featured Reviews

Libor Černý

Process manager at a insurance company with 5,001-10,000 employees

I can usually find an answer to my issue on ARIS Community

From the start, there were some difficulties on how to create outputs since there wasn't a repository tool in version 6. However, in version 7, there has been a tool for creating standards for a company, and that tool has been very intuitive. While I have been using this tool for several years, other people just starting to use it find the learning curve steep. This tool is very robust and accommodates many roles, where people can participate from compliance, IT designers, etc. This can create problems for users who have no experience with similar tools. It took me a year before I felt comfortable with this tool, because when I came from university it was the first or second tool that I worked on. It took me a year to run every feature or use it for every possibility since this tool is very robust. We sometimes have to create the link to the server and the repository twice because it is deleted once for some unknown reason. Though, this is not a big problem. There should be a more intuitive tool when creating reports.

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Antonios Lazanakis

Senior IT Solution Architect at a financial services firm with 10,001+ employees

Flexible, easy to use, and easy to import data

We use iServer to establish an enterprise architecture function in our organization iServer is a very flexible platform for defining your own enterprise architecture model. It is very easy to import data, and we also have good integration with Visual Drawing Tools and SharePoint. The solution is…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The matrix model makes building relations easier."

"ARIS provides the basic foundation for any digital transformation an organization decides to take."

"It brings transparency and 360-degree views of end-to-end processes."

"The EPC modeling is very detailed, the semantic check is helpful, and auto-layout simplifies the formatting."

"ARIS BPA provides very good visibility and control of processes because we have a concurrent license system. As a result, every person in our company and group is able to look at the published processes."

"The most valuable feature is the process documentation. For us, ARIS is a lifestyle more than a tool. It helps us learn how to think and how to plan for our system."

"MFT is quite attractive. A large amount of data is passed in almost no time and it is quite easy to use."

"The solution's basic features are easy to use, overall designed well, and it has good process mining analysis."

More ARIS BPA pros

"The product has a valuable customized model."

"Tech support is very responsive. They solved issues within a prompt response time."

"We like the governance."

"The solution is easily modified to suit your needs."

"Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company."

"I have to think less with this solution. It's simple."

"iServer is a solution that helps catalog enterprise architect solutions and catalog information."

"This is a flexible tool compared to some other solutions."

More iServer pros

Cons

"Improvement should be made as per customer requirements."

"Making it more customizable and easy to learn would be a benefit."

"Newer versions (9.x) are technically more difficult to maintain."

"Regarding stability, when there are any customized settings being done at customer end - post upgrade to newer versions - it makes the customer environment unstable for a short duration."

"The areas of ARIS where we see room for improvement are actually related to the background services that support it. Over the last number of years, Software AG has moved from an on-premises solution into deploying a SaaS solution to their enterprise base. That has been really successful from my point of view, as I have been a customer of ARIS, managing the relationship, for a couple years. Certain support functions around the knowledge base, customer service, and the cross and upselling of modules within the core ARIS component are lagging behind the SaaS movement."

"The product is difficult to use for someone without prior knowledge of working with it. It requires a certain level of administration training."

"There is a lot of room for improvement. They need to increase the performance of the system flow. They need to support it more. ARIS Process Governance is still quite basic, and they are using an old BPM and process automation module."

"I believe the solutions BPM tools are not very good and need improvements."

More ARIS BPA cons

"There can be some performance issues using the solution that should be improved. When you make modifications modify to files there are embedded data within that can take a while to process."

"The migration tool needs to be included in the main package, and not as a separate license."

"Requirements management needs to be improved."

"It runs relatively slowly."

"More visualization techniques and ways to report the data might be helpful."

"iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io."

"There are other solutions out there that have a better user interface."

"iServer is a solid tool. Occasionally, we needed to contact the vendor to clarify details such as porting issues, missing components, and model specifics."

More iServer cons

Pricing and Cost Advice

"ARIS enables you to start small and grow the use of the solution over time, although it's quite expensive. So if you want to start small, it's quite an investment for a small company."

"The setup cost and pricing depend on the license (Modeler, Viewer, Administrator)."

"The price of the solution is reasonable."

"ARIS BPA is too costly from a licensing perspective."

"Pricing is a bit on the higher side."

"Pricing for ARIS BPA is average, not cheap or expensive. It's cost-effective and worth the money we pay."

"It is well worth the investment in the enterprise."

"The tool is expensive."

More ARIS BPA pricing and cost advice

"The solution is cheaper than its competitors."

"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."

"The price of iServer is reasonable compared to other solutions."

"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."

"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."

"The product has a moderate pricing."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

11%

Manufacturing Company

11%

Government

Educational Organization

29%

Financial Services Firm

14%

Government

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ARIS BPA?

The most valuable features of ARIS BPA are its flexibility and reporting.

See all answers

What is your experience regarding pricing and costs for ARIS BPA?

Pricing for ARIS BPA is average, not cheap or expensive. It's cost-effective and worth the money we pay.

See all answers

What needs improvement with ARIS BPA?

I find it difficult to access the database as I want with direct querying. I must write scripts, which requires specific knowledge. Software AG could improve this by making the database more open. ...

See all answers

What do you like most about iServer?

iServer has valuable features for workflow and document management.

See all answers

What needs improvement with iServer?

iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io. draw.io is a drawing tool used to draw architectural diagrams, flow diagrams, etc. It is an alternative to...

See all answers

What is your primary use case for iServer?

We use iServer to establish an enterprise architecture function in our organization.

See all answers

Comparisons

SAP Signavio Process Manager vs ARIS BPA

Compared 25% of the time

ADONIS vs ARIS BPA

Compared 10% of the time

Camunda vs ARIS BPA

Compared 7% of the time

Visio vs ARIS BPA

Compared 6% of the time

Appian vs ARIS BPA

Compared 2% of the time

More ARIS BPA Competitors

LeanIX vs iServer

Compared 27% of the time

OrbusInfinity vs iServer

Compared 18% of the time

Sparx Systems Enterprise Architect vs iServer

Compared 16% of the time

BiZZdesign HoriZZon vs iServer

Compared 9% of the time

Visio vs iServer

Compared 7% of the time

More iServer Competitors

Product Reports

Buyer's Guide

ARIS BPA

April 2025

Download ARIS BPA product report

Buyer's Guide

Enterprise Architecture Management

March 2025

Download iServer product report

Also Known As

ARIS, ARIS BPM

No data available

Overview

ARIS is the market-leading solution for professional business process management and modeling. Whether you want to document the "as-is" state of your operations for quality or certification reasons or design the "to-be" in terms of continuous improvement in your transformation program, ARIS is the best choice for establishing a single source of truth regarding all process excellence topics in your organization. It is for any organization looking to digitally transform their business, increase operational excellence and customer experience and ensure compliance in execution. ARIS helps you to make the most out of your processes with Process Mining, Risk & Compliance Management, RPA and much more.

What makes the difference?

The most comprehensive platform for process excellence in the market
Easy to use
Covers business & IT architecture from all angles
Full flexibility and >100 diagram types
Customer-driven development based on best practices
Strong partner ecosystem

ARIS is the market-leading solution for any organization and ideally suited to digitally transform the organization, increase operational excellence and customer experience and ensure compliance in execution.

Software AG

iServer is a unified software platform and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products. Core capabilities provided by iServer include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

Orbus Software

Sample Customers

Tesco, Weifu, Airbus, Siemens, Proximus, Alicorp, Sekerbank, Bancor, Philips,Sky, Emirates NBD, Dubai Municipality, Suva, U.S. Army, Australia Post, Westfalen Weser Energie - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as the market leader for process excellence with more than 30 years of experience in the market, 10 million users worldwide, from 1 user companies to the Fortune 500.

Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard

Buyer's Guide

ARIS BPA vs. iServer

April 2025

Free Report: ARIS BPA vs. iServer

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