ARIS BPA vs iServer comparison

Software AG and Orbus Software are both solutions in the Business Process Design category. Software AG is ranked #5 with an average rating of 8.1, while Orbus Software is ranked #17 with an average rating of 8.0. Software AG holds a 7.5% mindshare in BPD, compared to Orbus Software’s 1.7% mindshare. Additionally, 89% of Software AG users are willing to recommend the solution, compared to 85% of Orbus Software users who would recommend it.

ARIS BPA

Read 68 ARIS BPA reviews

4,223 Views
2,337 Comparison Views

89% willing to recommend

iServer

Read 18 iServer reviews

1,446 Views
347 Comparison Views

85% willing to recommend

ARIS BPA

iServer

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

ARIS BPA and iServer are leading solutions in business process analysis. ARIS BPA gains an edge due to its extensive enterprise modeling features and integration capabilities, while iServer's strength lies in its ease of use complementing Microsoft Office integration.

Features: ARIS BPA provides comprehensive tools like EPC modeling and simulation, notable for an all-encompassing view of enterprise architecture. Its support for various integrations enhances process documentation and analysis. iServer offers seamless integration with Microsoft Office, intuitive use for document management, and workflow alignment with Office tools, making it user-friendly for organizations heavily invested in Microsoft products.

Room for Improvement: ARIS BPA could improve its complexity and lack of a real-time workflow engine, while its limited API support poses integration challenges. iServer could enhance its modeling capabilities and data visualization, as well as address performance issues. Both platforms can benefit from more intuitive user interfaces and streamlined integration features.

Ease of Deployment and Customer Service: ARIS BPA supports flexible deployment options including Hybrid Cloud and on-premises, receiving mixed reviews on customer service but with strong community support. iServer, offering various deployment methods except hybrid, is noted for reasonable support but may require vendor assistance for complex problems, with potential delays.

Pricing and ROI: ARIS BPA, though perceived as expensive, offers high value for large enterprises due to its features and integration capabilities, with a complex licensing model. iServer is considered more cost-effective, with a generally lower price point, appealing to organizations seeking budget-friendly solutions. The return on investment is substantial for both, enhancing process understanding and operational efficiency.

To learn more, read our detailed ARIS BPA vs. iServer Report (Updated: July 2025).

Buyer's Guide

ARIS BPA vs. iServer

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ARIS BPA

Ranking in Business Process Design

5th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (7th)

iServer

Ranking in Business Process Design

17th

Average Rating

7.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (8th)

Mindshare comparison

As of July 2025, in the Business Process Design category, the mindshare of ARIS BPA is 7.5%, down from 9.1% compared to the previous year. The mindshare of iServer is 1.7%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Design

Featured Reviews

Tamer Eldamanhouri

Software Engineering & Manager at Arab Infromation Management Services

Empowers teams with robust business process modeling capabilities

They should examine competitor solutions to identify differentiators. One issue related to ARIS BPA is its integration with AI; it has AI features for cloud solutions, yet many in the government sector in Kuwait do not view the cloud as viable. Software AG should focus on developing AI models for ARIS BPA on-premises, particularly in user interfaces, as well as creating predefined business processes for common areas such as HR and finance. This aspect is crucial for adapting to the market's needs and streamlining custom solutions. While they have been helpful regarding pricing, I cannot compare ARIS BPA to other business process modeling tools because I understand some competitors have significantly lower costs than ARIS BPA. To maintain market share, good discounts should be provided to customers.

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Antonios Lazanakis

Senior IT Solution Architect at a financial services firm with 10,001+ employees

Flexible, easy to use, and easy to import data

We use iServer to establish an enterprise architecture function in our organization iServer is a very flexible platform for defining your own enterprise architecture model. It is very easy to import data, and we also have good integration with Visual Drawing Tools and SharePoint. The solution is…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to sort via multiple criteria to identify the relationships you need for a specific object."

"We also have relationships specified with our IT systems and our organizational chart. That makes it possible to analyze things from the systems point of view and regarding the organizational part of the company. It all comes together in one tool and that is what gives us the most value at the moment."

"The shared repository allows for cross-functional cooperation instead of doing things in a silo. You can operate cross-functionally and really work end-to-end, instead of dividing everything up on a functional basis."

"The tool defines the processes. It's the documentation of everything."

"The matrix model makes building relations easier."

"The initial setup is easy."

"The solution's basic features are easy to use, overall designed well, and it has good process mining analysis."

"There is a module designer, that one is very powerful and it creates very good reports."

More ARIS BPA pros

"Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company."

"The most valuable feature is its reporting capability. It offers various packages for different types of reports, such as business and project management reporting packs."

"The most valuable features of iServer are the integration with Microsoft Office and the interface is similar to Microsoft applications making them easy to use."

"This is a flexible tool compared to some other solutions."

"The initial setup is easy."

"iServer is a solution that helps catalog enterprise architect solutions and catalog information."

"There were lots of different requirements, and collaboration and review is one of the biggest things. There is also Office 360 integration, and there's flexibility to use it as a database as well."

"iServer is a very flexible platform for defining your own enterprise architecture model."

More iServer pros

Cons

"The integration between ARIS, webMethods, and project versions needs improvement."

"User interface (UI)."

"Since this is a design tool, seamless interface to make the process flows executable."

"The tool's installation and configuration part needs to improve."

"There are reports available in ARIS and you can modify them a bit if you want something more specific, but it's not that easy to adjust them and make modifications. It would be nice to have some kind of tool to do that, something that is more user-friendly for people who are not too technical, so that they could create reports the way they want them."

"I believe the solutions BPM tools are not very good and need improvements."

"Making it more customizable and easy to learn would be a benefit."

"I would like the possibility to use real data. In other words, it can use this system to integrate with others that are operating directing with users like clients, employs, and others."

More ARIS BPA cons

"There are other solutions out there that have a better user interface."

"Enhancing integration options with ERP or ITSM-related solutions for triggering automated requests for process definitions, changes, and tracking them in the iServer."

"More visualization techniques and ways to report the data might be helpful."

"It runs relatively slowly."

"There could be features for process mining, process simulation, and analytics."

"iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io."

"Requirements management needs to be improved."

"There can be some performance issues using the solution that should be improved. When you make modifications modify to files there are embedded data within that can take a while to process."

More iServer cons

Pricing and Cost Advice

"From my point of view, no, it is not cheap, but it is not too expensive because you get this big organization behind it, technical support, and all those things. It's not so expensive to use. It's a Rolls Royce in this field, I know that. Even for small organizations, they can get so much effect from using this tool, in a very fast way, so the money will be back in the customer's pocket very fast."

"In terms of pricing, it would be nice if it were more affordable."

"ARIS enables you to start small and grow the use of the solution over time, although it's quite expensive. So if you want to start small, it's quite an investment for a small company."

"I would recommend the product to only enterprise companies because of the pricing."

"Pricing is a bit on the higher side."

"Pricing for ARIS BPA is average, not cheap or expensive. It's cost-effective and worth the money we pay."

"The price could be better."

"Usually, our company buys technical support from the Software AG site. We bought the technical support for the first year of usage for ARIS version 6 and 7. So, when we migrated to ARIS version 7, we bought support only for the first year. Then, we didn't use it the next year. Our experience was that we use it only one to three times during the first year. Therefore, there wasn't much value for us to buy this service because we have no problem with using ARIS after the first year."

More ARIS BPA pricing and cost advice

"The product has a moderate pricing."

"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."

"The solution is cheaper than its competitors."

"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."

"The price of iServer is reasonable compared to other solutions."

"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

12%

Manufacturing Company

10%

Government

Financial Services Firm

17%

Educational Organization

12%

Government

11%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ARIS BPA?

The most valuable features of ARIS BPA are its flexibility and reporting.

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What is your experience regarding pricing and costs for ARIS BPA?

Pricing for ARIS BPA is average, not cheap or expensive. It's cost-effective and worth the money we pay.

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What needs improvement with ARIS BPA?

I find it difficult to access the database as I want with direct querying. I must write scripts, which requires specific knowledge. Software AG could improve this by making the database more open. ...

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What do you like most about iServer?

iServer has valuable features for workflow and document management.

See all answers

What needs improvement with iServer?

iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io. draw.io is a drawing tool used to draw architectural diagrams, flow diagrams, etc. It is an alternative to...

See all answers

What is your primary use case for iServer?

We use iServer to establish an enterprise architecture function in our organization.

See all answers

Comparisons

SAP Signavio Process Manager vs ARIS BPA

Compared 24% of the time

ADONIS vs ARIS BPA

Compared 10% of the time

Camunda vs ARIS BPA

Compared 7% of the time

Bizagi vs ARIS BPA

Compared 6% of the time

Visio vs ARIS BPA

Compared 6% of the time

More ARIS BPA Competitors

LeanIX vs iServer

Compared 25% of the time

OrbusInfinity vs iServer

Compared 15% of the time

Sparx Systems Enterprise Architect vs iServer

Compared 14% of the time

BiZZdesign HoriZZon vs iServer

Compared 9% of the time

Visio vs iServer

Compared 7% of the time

More iServer Competitors

Product Reports

Buyer's Guide

ARIS BPA

July 2025

Download ARIS BPA product report

Buyer's Guide

Enterprise Architecture Management

June 2025

Download iServer product report

Also Known As

ARIS, ARIS BPM

No data available

Overview

ARIS is the market-leading solution for professional business process management and modeling. Whether you want to document the "as-is" state of your operations for quality or certification reasons or design the "to-be" in terms of continuous improvement in your transformation program, ARIS is the best choice for establishing a single source of truth regarding all process excellence topics in your organization. It is for any organization looking to digitally transform their business, increase operational excellence and customer experience and ensure compliance in execution. ARIS helps you to make the most out of your processes with Process Mining, Risk & Compliance Management, RPA and much more.

What makes the difference?

The most comprehensive platform for process excellence in the market
Easy to use
Covers business & IT architecture from all angles
Full flexibility and >100 diagram types
Customer-driven development based on best practices
Strong partner ecosystem

ARIS is the market-leading solution for any organization and ideally suited to digitally transform the organization, increase operational excellence and customer experience and ensure compliance in execution.

Software AG

iServer is a unified software platform and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products. Core capabilities provided by iServer include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

Orbus Software

Sample Customers

Tesco, Weifu, Airbus, Siemens, Proximus, Alicorp, Sekerbank, Bancor, Philips,Sky, Emirates NBD, Dubai Municipality, Suva, U.S. Army, Australia Post, Westfalen Weser Energie - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as the market leader for process excellence with more than 30 years of experience in the market, 10 million users worldwide, from 1 user companies to the Fortune 500.

Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard

Buyer's Guide

ARIS BPA vs. iServer

July 2025

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