We performed a comparison between ARIS BPA and iServer based on real PeerSpot user reviews.Find out in this report how the two Business Process Design solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The shared repository allows for cross-functional cooperation instead of doing things in a silo. You can operate cross-functionally and really work end-to-end, instead of dividing everything up on a functional basis."
"The solution's basic features are easy to use, overall designed well, and it has good process mining analysis."
"If you ever tried to draw a picture in a browser app or with a cloud service, it is normally a painful death. ARIS works perfectly on diagrams in the browser, so I was excited. I like it because there have been so many bad experiences in the past with drawing or doing something in a browser. Normally, it's always painful because it's coded badly. With ARIS, it is really well-implemented. It's simple."
"ARIS provides the basic foundation for any digital transformation an organization decides to take."
"We also have relationships specified with our IT systems and our organizational chart. That makes it possible to analyze things from the systems point of view and regarding the organizational part of the company. It all comes together in one tool and that is what gives us the most value at the moment."
"It brings transparency and 360-degree views of end-to-end processes."
"In addition to our applications, we have also stored, in ARIS, the footprint of where those applications have been implemented. That means we know in which country a given application has been implemented. With embedded geolocation, we have a very visual world map, where we can see the footprint of each application."
"It provides the discovery functionality, and you can have a simulation on top of it to get your design corrected to ensure that it is within the right state of parameters. It is a complete package that you can use from strategy to execution because you have the design layer, and within the design, you can also do analytics."
"The solution is easily modified to suit your needs."
"We like the governance."
"The most valuable features are mainly the reporting side of things and the dashboard."
"There were lots of different requirements, and collaboration and review is one of the biggest things. There is also Office 360 integration, and there's flexibility to use it as a database as well."
"The initial setup is easy."
"There should be a more intuitive tool when creating reports."
"I had this decentralization mission where I had some friendly fights with the consultants of Software AG. My opinion was the business department should be able to publish their processes and do all their evaluation stuff in ARCM themselves. It has to be a one stop shop. I want a one stop shop to go from ARIS BPM to ARIS ARCM, because having everything go through that would be an improvement due to the inputs that we made with Software AG. They will make it possible that the trigger sent from BPM to ARCM will start their object generation."
"The Risk and Compliance Management tool is rather complex and moreover, it needs to be customized if you want to use it."
"The model graphics can be exported in PDF, but the model is too small to read."
"The solution is difficult and not very exciting to learn."
"The areas of ARIS where we see room for improvement are actually related to the background services that support it. Over the last number of years, Software AG has moved from an on-premises solution into deploying a SaaS solution to their enterprise base. That has been really successful from my point of view, as I have been a customer of ARIS, managing the relationship, for a couple years. Certain support functions around the knowledge base, customer service, and the cross and upselling of modules within the core ARIS component are lagging behind the SaaS movement."
"The reporting capabilities and the ability to create custom reports need to be simplified and made easy so that people even with a good functional understanding of the tool can leverage it to create their own custom report."
"Its governance tool and integration with ESB and execution engine can be improved. Their partner support can also be improved."
"It runs relatively slowly."
"I haven't used this solution long enough to know what areas could be improved."
"We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports. The user administrators could not manipulate it to get the right reports."
"The modelling needs improvement, specifically forecasting capabilities and scenarios."
"Requirements management needs to be improved."
ARIS is the market-leading solution for professional business process management and modeling. Whether you want to document the "as-is" state of your operations for quality or certification reasons or design the "to-be" in terms of continuous improvement in your transformation program, ARIS is the best choice for establishing a single source of truth regarding all process excellence topics in your organization. It is for any organization looking to digitally transform their business, increase operational excellence and customer experience and ensure compliance in execution. ARIS helps you to make the most out of your processes with Process Mining, Risk & Compliance Management, RPA and much more.
What makes the difference?
ARIS is the market-leading solution for any organization and ideally suited to digitally transform the organization, increase operational excellence and customer experience and ensure compliance in execution.
iServer is a unified software platform and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products. Core capabilities provided by iServer include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.
ARIS BPA is ranked 4th in Business Process Design with 15 reviews while iServer is ranked 11th in Business Process Design with 5 reviews. ARIS BPA is rated 8.4, while iServer is rated 7.4. The top reviewer of ARIS BPA writes "Departments can simply document their processes and flowcharts". On the other hand, the top reviewer of iServer writes " Reporting feature and SharePoint integration makes it easier for administrators to upload information for BI". ARIS BPA is most compared with SAP Signavio Process Manager, Sparx Systems Enterprise Architect, Camunda Platform, Visio and Lucidchart, whereas iServer is most compared with Sparx Systems Enterprise Architect, LeanIX, Visio, MEGA HOPEX and erwin Data Modeler by Quest. See our ARIS BPA vs. iServer report.
See our list of best Business Process Design vendors.
We monitor all Business Process Design reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.