ARIS BPA vs iServer comparison

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Executive Summary

We performed a comparison between ARIS BPA and iServer based on real PeerSpot user reviews.

Find out in this report how the two Business Process Design solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ARIS BPA vs. iServer Report (Updated: November 2022).
657,849 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The shared repository allows for cross-functional cooperation instead of doing things in a silo. You can operate cross-functionally and really work end-to-end, instead of dividing everything up on a functional basis.""The solution's basic features are easy to use, overall designed well, and it has good process mining analysis.""If you ever tried to draw a picture in a browser app or with a cloud service, it is normally a painful death. ARIS works perfectly on diagrams in the browser, so I was excited. I like it because there have been so many bad experiences in the past with drawing or doing something in a browser. Normally, it's always painful because it's coded badly. With ARIS, it is really well-implemented. It's simple.""ARIS provides the basic foundation for any digital transformation an organization decides to take.""We also have relationships specified with our IT systems and our organizational chart. That makes it possible to analyze things from the systems point of view and regarding the organizational part of the company. It all comes together in one tool and that is what gives us the most value at the moment.""It brings transparency and 360-degree views of end-to-end processes.""In addition to our applications, we have also stored, in ARIS, the footprint of where those applications have been implemented. That means we know in which country a given application has been implemented. With embedded geolocation, we have a very visual world map, where we can see the footprint of each application.""It provides the discovery functionality, and you can have a simulation on top of it to get your design corrected to ensure that it is within the right state of parameters. It is a complete package that you can use from strategy to execution because you have the design layer, and within the design, you can also do analytics."

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"The solution is easily modified to suit your needs.""We like the governance.""The most valuable features are mainly the reporting side of things and the dashboard.""There were lots of different requirements, and collaboration and review is one of the biggest things. There is also Office 360 integration, and there's flexibility to use it as a database as well.""The initial setup is easy."

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"There should be a more intuitive tool when creating reports.""I had this decentralization mission where I had some friendly fights with the consultants of Software AG. My opinion was the business department should be able to publish their processes and do all their evaluation stuff in ARCM themselves. It has to be a one stop shop. I want a one stop shop to go from ARIS BPM to ARIS ARCM, because having everything go through that would be an improvement due to the inputs that we made with Software AG. They will make it possible that the trigger sent from BPM to ARCM will start their object generation.""The Risk and Compliance Management tool is rather complex and moreover, it needs to be customized if you want to use it.""The model graphics can be exported in PDF, but the model is too small to read.""The solution is difficult and not very exciting to learn.""The areas of ARIS where we see room for improvement are actually related to the background services that support it. Over the last number of years, Software AG has moved from an on-premises solution into deploying a SaaS solution to their enterprise base. That has been really successful from my point of view, as I have been a customer of ARIS, managing the relationship, for a couple years. Certain support functions around the knowledge base, customer service, and the cross and upselling of modules within the core ARIS component are lagging behind the SaaS movement.""The reporting capabilities and the ability to create custom reports need to be simplified and made easy so that people even with a good functional understanding of the tool can leverage it to create their own custom report.""Its governance tool and integration with ESB and execution engine can be improved. Their partner support can also be improved."

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"It runs relatively slowly.""I haven't used this solution long enough to know what areas could be improved.""We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports. The user administrators could not manipulate it to get the right reports.""The modelling needs improvement, specifically forecasting capabilities and scenarios.""Requirements management needs to be improved."

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Pricing and Cost Advice
  • "It depends on different parameters."
  • "The setup cost and pricing depend on the license (Modeler, Viewer, Administrator)."
  • "The price of the solution is reasonable."
  • "We have a concurrent license system."
  • "ARIS is quite expensive."
  • "ARIS enables you to start small and grow the use of the solution over time, although it's quite expensive. So if you want to start small, it's quite an investment for a small company."
  • "Usually, our company buys technical support from the Software AG site. We bought the technical support for the first year of usage for ARIS version 6 and 7. So, when we migrated to ARIS version 7, we bought support only for the first year. Then, we didn't use it the next year. Our experience was that we use it only one to three times during the first year. Therefore, there wasn't much value for us to buy this service because we have no problem with using ARIS after the first year."
  • "The solution has a fair price for the value it delivers."
  • More ARIS BPA Pricing and Cost Advice →

  • "The licensing is on a yearly basis. We currently work with a standard fee."
  • "It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."
  • More iServer Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It provides the discovery functionality, and you can have a simulation on top of it to get your design corrected to ensure that it is within the right state of parameters. It is a complete package… more »
    Top Answer:As the name suggests, it is a process performance monitoring tool. It is used for discovering or finding the gap between what has been designed and what has been implemented. This is one of the checks… more »
    Top Answer:The modelling needs improvement, specifically forecasting capabilities and scenarios. The existing capabilities have integration with the office, and it's flaky.
    Top Answer:We use iServer to manage our artifacts and governance.
    Top Answer:I rate this solution a seven out of ten. I would recommend this solution to others, and they should include modelling capabilities and forecasting based on scenario in the next release.
    Average Words per Review
    Average Words per Review
    Also Known As
    Learn More

    ARIS is the market-leading solution for professional business process management and modeling. Whether you want to document the "as-is" state of your operations for quality or certification reasons or design the "to-be" in terms of continuous improvement in your transformation program, ARIS is the best choice for establishing a single source of truth regarding all process excellence topics in your organization. It is for any organization looking to digitally transform their business, increase operational excellence and customer experience and ensure compliance in execution. ARIS helps you to make the most out of your processes with Process Mining, Risk & Compliance Management, RPA and much more.

    What makes the difference?

    • The most comprehensive platform for process excellence in the market
    • Easy to use
    • Covers business & IT architecture from all angles
    • Full flexibility and >100 diagram types
    • Customer-driven development based on best practices
    • Strong partner ecosystem

    ARIS is the market-leading solution for any organization and ideally suited to digitally transform the organization, increase operational excellence and customer experience and ensure compliance in execution.

    iServer is a unified software platform and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products. Core capabilities provided by iServer include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

    Learn more about ARIS BPA
    Learn more about iServer
    Sample Customers
    Tesco, Weifu, Airbus, Siemens, Proximus, Alicorp, Sekerbank, Bancor, Emirates NBD, Dubai Municipality, BRC, Suva, U.S. Army, Australia Post, Westfalen Weser Energie - ARIS serves customers across all industries and of every size. Companies trust ARIS as the market leader for process excellence with more than 10 million users worldwide, from 1 user companies to the Fortune 500.
    Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard
    Top Industries
    Financial Services Firm33%
    Manufacturing Company7%
    Insurance Company7%
    Pharma/Biotech Company7%
    Computer Software Company16%
    Comms Service Provider13%
    Financial Services Firm12%
    Energy/Utilities Company20%
    Financial Services Firm20%
    Maritime Company10%
    Financial Services Firm13%
    Computer Software Company13%
    Comms Service Provider9%
    Company Size
    Small Business35%
    Midsize Enterprise6%
    Large Enterprise59%
    Small Business15%
    Midsize Enterprise13%
    Large Enterprise72%
    Small Business25%
    Midsize Enterprise19%
    Large Enterprise56%
    Small Business15%
    Midsize Enterprise13%
    Large Enterprise72%
    Buyer's Guide
    ARIS BPA vs. iServer
    November 2022
    Find out what your peers are saying about ARIS BPA vs. iServer and other solutions. Updated: November 2022.
    657,849 professionals have used our research since 2012.

    ARIS BPA is ranked 4th in Business Process Design with 15 reviews while iServer is ranked 11th in Business Process Design with 5 reviews. ARIS BPA is rated 8.4, while iServer is rated 7.4. The top reviewer of ARIS BPA writes "Departments can simply document their processes and flowcharts". On the other hand, the top reviewer of iServer writes " Reporting feature and SharePoint integration makes it easier for administrators to upload information for BI". ARIS BPA is most compared with SAP Signavio Process Manager, Sparx Systems Enterprise Architect, Camunda Platform, Visio and Lucidchart, whereas iServer is most compared with Sparx Systems Enterprise Architect, LeanIX, Visio, MEGA HOPEX and erwin Data Modeler by Quest. See our ARIS BPA vs. iServer report.

    See our list of best Business Process Design vendors.

    We monitor all Business Process Design reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.