Bitrix24 vs Sendbird comparison

Bitrix24 and Sendbird are both solutions in the Enterprise Social Software category. Bitrix24 is ranked #9 with an average rating of 7.7, while Sendbird is ranked #10 with an average rating of 8.1. Bitrix24 holds a 2.4% mindshare in ESS, compared to Sendbird’s 0.6% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Sendbird users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

135 Views
58 Comparison Views

90% willing to recommend

Sendbird

Read 7 Sendbird reviews

116 Views
22 Comparison Views

100% willing to recommend

Bitrix24

Sendbird

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Executive SummaryUpdated on Jan 23, 2025

Bitrix24 and Sendbird are competitive products in collaborative and communication solutions. Bitrix24 has an advantage in inbuilt features and cost-effectiveness, while Sendbird specializes in advanced chat and messaging features.

Features: Bitrix24 provides project management, CRM, and all-in-one collaboration tools. Sendbird offers voice and video messaging, real-time communication tools, and advanced chat features, including typing indicators and message reactions.

Room for Improvement: Bitrix24 needs to enhance its marketing strategies, which are currently not very effective. It could benefit from more user-friendly interfaces and improved customization capabilities. Sendbird could improve scalability further, offer more integrations with third-party platforms, and enhance its offline capabilities to match the competition better.

Ease of Deployment and Customer Service: Bitrix24 offers easy setup with on-premises and cloud deployment options and a strong support system. Sendbird provides seamless integration for digital platforms and offers dedicated technical support, enhancing user experience significantly.

Pricing and ROI: Bitrix24 offers a cost-effective pricing model with free and varied pricing tiers, providing higher ROI for small to medium enterprises. Sendbird's scalable pricing model is focused on communication features and may have a higher initial cost, but it promises greater returns for businesses needing cutting-edge messaging solutions.

To learn more, read our detailed Bitrix24 vs. Sendbird Report (Updated: June 2025).

Buyer's Guide

Bitrix24 vs. Sendbird

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in Enterprise Social Software

9th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM (17th), Project Management Software (13th)

Sendbird

Ranking in Enterprise Social Software

10th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (13th)

Mindshare comparison

As of June 2025, in the Enterprise Social Software category, the mindshare of Bitrix24 is 2.4%, up from 1.4% compared to the previous year. The mindshare of Sendbird is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

Facilitates user communication with rich features

In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."

"Collaboration and CRM are the most valuable features of Bitrix24."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"It's a very easy-to-use product."

"The data interpretation feature in Bitrix24 is good."

"The technical support was intuitive and had good documentation."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

More Bitrix24 pros

"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."

"Sendbird is very flexible, and they have made great strides towards optimization."

"There are many useful features with Sendbird."

"The Sendbird developer portal provides each step, including methods, making it easy to implement."

"Sendbird is reliable and generally crash-free."

"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."

"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."

"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."

Cons

"The stability could be improved."

"There are some bugs in the mobile system."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"We didn't have the ability to customize the solution."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"There is a need for better integration with ERP solutions."

"The solution’s performance could be made faster."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

More Bitrix24 cons

"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."

"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."

"More analytics tools could be integrated into Sendbird."

"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."

"The documentation for integrating with the Flutter framework is lacking detailed information."

"Impersonating a user or using a template user to send messages for development purposes would be very useful."

"I thought that there should be the audio and the video call functionality as well."

"Their pricing is very high compared to competitors, which is a concern for us."

Pricing and Cost Advice

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"The product's pricing is okay for me. It is not expensive."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"Licenses are cheap compared to other solutions."

"Price-wise, it is a very cheap solution."

"We were using the free version which was really limited in terms of functionality."

"The solution's pricing is quite average and not expensive."

"The cost is $2,500, which will be spread out over 18 to 24 months."

More Bitrix24 pricing and cost advice

"There is a starter plan for $399 per month, and a pro plan for $799 dollars."

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Comms Service Provider

12%

Construction Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What is your experience regarding pricing and costs for Sendbird?

Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...

See all answers

What needs improvement with Sendbird?

The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...

See all answers

What is your primary use case for Sendbird?

See all answers

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No data available

Product Reports

Buyer's Guide

Bitrix24

June 2025

Download Bitrix24 product report

Buyer's Guide

Enterprise Social Software

June 2025

Download Sendbird product report

Also Known As

No data available

Sendbird Calls, Sendbird Desk

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Businesses utilize Sendbird for real-time communication in apps, including chat, notifications, messaging for support, and community engagement. It integrates with mobile and web platforms for seamless user interactions and reliable messaging services.

Sendbird is highly regarded for its ease of integration with both mobile and web platforms, providing a robust solution for real-time communication needs such as chat, notifications, and customer support messaging systems. Companies use it to enhance user engagement through efficient, reliable messaging services. The platform stands out due to its strong API, reliable performance, excellent customer support, and extensive documentation. Despite challenges with scalability during peak times and integration difficulties, Sendbird's customization options and real-time messaging capabilities cater to both small and large applications.

What are the key features?

Strong API: Provides a powerful and flexible interface for developers.
Reliable Performance: Ensures stable and consistent operations.
Excellent Customer Support: Offers responsive and helpful assistance.
Seamless Integration: Easily integrates with other platforms.
Extensive Documentation: Enhances the developer experience with thorough guides and resources.
Customization Options: Allows tailoring to specific needs and use cases.
Real-Time Messaging: Supports instant communication capabilities.
Easy Scalability: Handles growth for both small and large applications.

What benefits should users look for?

Enhanced User Engagement: Promotes active interaction and satisfaction.
Efficient Communication: Provides reliable messaging and notifications.
Developer-Friendly: Offers strong support and comprehensive documentation.
Scalability: Adapts to the changing demands of the business.
Seamless Integration: Simplifies the integration process with other platforms.

Sendbird is widely implemented across a range of industries such as e-commerce, healthcare, and social networking. E-commerce platforms use it to handle customer support and notifications, healthcare apps utilize it for patient communication, and social networks leverage its real-time chat capabilities for community engagement and interaction.

Sendbird

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Information Not Available

Buyer's Guide

Bitrix24 vs. Sendbird

June 2025

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