Bitrix24 vs Planisware comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Bitrix24
Average Rating
7.4
Number of Reviews
18
Ranking in other categories
CRM (11th), Project Management Software (12th), Enterprise Social Software (5th)
Planisware
Average Rating
8.0
Number of Reviews
10
Ranking in other categories
Project Portfolio Management (6th)
 

Market share comparison

As of June 2024, in the Project Management Software category, the market share of Bitrix24 is 2.9% and it increased by 73.1% compared to the previous year. The market share of Planisware is 8.5% and it increased by 170.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
Unique Categories:
CRM
2.1%
Enterprise Social Software
5.7%
Project Portfolio Management
9.8%
 

Featured Reviews

Gabrielle Ugan - PeerSpot reviewer
Jun 21, 2022
Highly customizable tool, but is very complex
Our financial department does not use Bitrix24 because it's not good for the sort of work they do. Once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale. Bitrix24 is a little bit complex in my opinion. It is not so easy to use. The solution could also benefit from more internal cohesion within the projects that we create. For example, within Bitrix24, you can create multiple activities for a project. However, individual users can create activities related to the project separate from the project. This has a negative effect on workflow. We are actually looking into a simpler tool that is geared more towards financial departments. It's a simpler CRM, but that could actually be more beneficial for us. Bitrix24 comes with lots of options and tools, but at the end of the day, it's too complicated for us. I would like to see a Bitrix24 for inventory. A module that we could use to replace ManageEngine would be nice and as ManageEngine is very expensive.
John Andrew Kossey - PeerSpot reviewer
Apr 15, 2024
Capably brings single source of truth to enterprise project portfolio management; provides consequential, flexible data display with effective visualization; integrated use of Agile, Kanban
Historically, some releases--even with extensive delays from initial announcement--had minor, yet troubling glitches. Planisware Enterprise has been addressing this shortcoming with more frequent releases that include helpful improvements. 7.0.0 release was January 2021; 7.0.1 March 2021; 7.0.2 July 2021; 7.0.3 December 2021; 7.0.4 March 2022. 7.1 became available in September 2023. Documentation has become much more thorough and clearly illustrated. Release notes for 7.0.4 has 133 pages. In my experience, small irritations I reported in E7 have been fixed in several days. SaaS provisions that Planisware provides in relation to security are superior to what smaller organizations can afford. Planisware SaaS no longer relies upon third-party providers. Faster data response time is a user benefit. Availability of Planisware software as a service (SaaS) contributes to operational stability; your team still needs to keep the configuration responsive to evolving business needs. Each customer has responsibility for continuing to grow "know why" as well as "know how." Investing in local capabilities on your customer side is vital--both for technical configuration and functional administrators. Over-dependence on the vendor can be needlessly expensive. Discussions with fellow Planisware customers conclude that commitment to achieving and sustaining product proficiency across versions is a key best practice. At-cost Planisware certification courses can provide training for a corporate customer's advanced users (those responsible for maintaining L1 level changes). One function I have requested for P6 and continuing through E7 is a comprehensive, detailed listing of attributes across modules--somewhat similar to attribute display in OPX2 versions (pre-P5). Some few attributes (e.g., Z-order) are difficult to document completely. Pull-down list of hundreds of attributes is insufficient.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"Collaboration and CRM are the most valuable features of Bitrix24."
"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"It's a very easy-to-use product."
"The technical support was intuitive and had good documentation."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"I am impressed with the solution's ability to customize workflows."
"The area that could benefit from improvement in this Planisware is the project management tool. I have previously used Project Server, which is a Microsoft solution, and I found it to be more user-friendly as it included a client solution. In contrast, with this solution, the only option available is the online version, making it difficult to create activities, milestones, and other necessary components. This is in comparison to Planisware, which offers a more comprehensive solution."
"There are two things in particular that I enjoy. The first is the portfolio planning section. Another advantage is that it is highly customizable."
"Overall, our company has all disintegrated systems, and with Planisware, we are getting a very integrated view of my portfolio reporting, cost and load, and everything else."
"We have a variety of different modules, but it is mainly used for costs, risks, and resources."
"The solution is performance-oriented and easily customized accordingly to many areas, such as performance KPI."
"It stands out by automating the intricate mechanics of project execution, eliminating the need for highly technical individuals to manage and reconfigure models."
 

Cons

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"Bitrix24’s interface needs to be improved."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"The stability could be improved."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"There are some bugs in the mobile system."
"We didn't have the ability to customize the solution."
"The client interface is not very user-friendly."
"The area that could benefit from improvement in this Planisware is the project management tool. I have previously used Project Server, which is a Microsoft solution, and I found it to be more user-friendly as it included a client solution. In contrast, with this solution, the only option available is the online version, making it difficult to create activities, milestones, and other necessary components. This is in comparison to Planisware, which offers a more comprehensive solution."
"The learning curve is steep and there could be more avenues for opening up learning materials to a broader audience, enabling individuals to gain practical experience with the tool."
"They do not have anything that can assist customers with multi-year roadmap planning."
"The solution's user experience and user interface need improvement because they are not that great and intuitive."
"Its stability should be improved. Its stability is the main issue, but we sometimes also have issues with calculations."
"More integration is needed with other kinds of products for better collaboration."
 

Pricing and Cost Advice

"Bitrix24 used to be cheaper, but now it's getting expensive."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."
"The solution's pricing is quite average and not expensive."
"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."
"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
"Licenses are cheap compared to other solutions."
"The cost is $2,500, which will be spread out over 18 to 24 months."
"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
"There are training and certification costs."
"The solution could be less expensive and the cost of scaling is expensive too."
"It comes with a high cost."
"The solution is expensive and support is an extra cost. There are three license types to choose from, and we only pay for support and cloud services depending on our needs."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Comms Service Provider
12%
Government
8%
Retailer
7%
Manufacturing Company
16%
Energy/Utilities Company
12%
Computer Software Company
11%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
What is your experience regarding pricing and costs for Bitrix24?
The solution's pricing is quite average and not expensive.
What needs improvement with Bitrix24?
Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much.
What needs improvement with Planisware?
One area for potential improvement in the system lies in accessibility for individuals who are not part of a subscribing company. Learning the system can be challenging for non-professionals due to...
What is your primary use case for Planisware?
The use case involves a highly sophisticated project and portfolio management tool. While it comes with a hefty price tag, it delivers exceptional value by seamlessly handling all necessary operati...
 

Comparisons

 

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Overview

 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Apotex, Alstom Transport, HP, Stryker, Rexam, Jotun, Gelita, Kraton Performance Polymers, Abbvie, Rio Tinto Alcan, Maruho, Teva, SK Chemicals
Find out what your peers are saying about Bitrix24 vs. Planisware and other solutions. Updated: May 2024.
787,763 professionals have used our research since 2012.