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BigPanda vs Splunk On-Call comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigPanda
Ranking in IT Alerting and Incident Management
9th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
IT Infrastructure Monitoring (21st), AIOps (10th)
Splunk On-Call
Ranking in IT Alerting and Incident Management
6th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 2.7%, down from 4.4% compared to the previous year. The mindshare of Splunk On-Call is 4.2%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk On-Call4.2%
BigPanda2.7%
Other93.1%
IT Alerting and Incident Management
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Automated incident workflows have reduced alert noise and now improve response efficiency
In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.
Ramani Happy - PeerSpot reviewer
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
Streamlined incident response has reduced downtime and improved on-call collaboration
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the dashboard."
"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
"I rate BigPanda nine out of ten."
"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
"If you're looking for a SaaS which truly believes in software as a service, BigPanda is definitely the solution to go for."
"Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in."
"The most useful feature has been the AI/ML, and the way BigPanda uses the AI/ML is good compared to other SRE tools."
"The solution is user-friendly and has good performance and certification."
"The alert calling feature is the best because notifications are delivered via phone messages."
"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"Technical support is an A+ or a 10/10; if I could give an 11/10, I would, and it is what I love about them."
"My VP of Operations is ecstatic about the VictorOps product."
"I would recommend VictorOps for global distributed support teams."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
 

Cons

"Lacks sufficient dashboard features."
"The cost of this product is too high compared to New Relic."
"The usability needs to improve, because it is a pure code environment."
"BigPanda could improve by syncing its threshold settings with Dynatrace to align with users' familiarity."
"It would be beneficial for BigPanda to offer detailed error descriptions similar to what AppDynamics and ThousandEyes provide."
"BigPanda attempts a little of everything and fails at most; the AI, in particular, was worthless, and the visualization is primitive and not configurable."
"BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage."
"We had to use a partner for the deployment."
"Should have more YouTube webinars."
"There could be improvements with communicating an incident or alert."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The solution can be improved by including a wider list of permissions."
"I would say a little bit of the user experience and the user interface of Splunk On-Call can be improved."
"Another example is that you cannot check the incidents created in VictorOps from the previous Friday."
"Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us."
"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."
 

Pricing and Cost Advice

"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."
"The price of BigPanda is in the middle compared to other solutions."
"We pay $200,000 USD per year."
"BigPanda is cheaper than the competitors."
"The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Manufacturing Company
9%
Outsourcing Company
8%
Healthcare Company
6%
Retailer
16%
Outsourcing Company
10%
Construction Company
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise13
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What is your experience regarding pricing and costs for BigPanda?
Regarding extra expenses, I pay more for communication and do not incur costs for another dashboard perspective, but there are indirect costs related to managing open-source products, leading to re...
What needs improvement with BigPanda?
Something that comes to mind regarding improvements is communication, as I rely heavily on another tool. If BigPanda could provide communication capabilities beyond just sending notifications—such ...
What is your experience regarding pricing and costs for VictorOps?
I would say it is very affordable. I have compared Splunk On-Call internally with our own homemade solution. I have also compared it with other vendors such as PagerDuty, and it is really affordable.
What needs improvement with VictorOps?
I would say a little bit of the user experience and the user interface of Splunk On-Call can be improved. I have already started to gather metrics from the tool and started to analyze that. I would...
What is your primary use case for VictorOps?
I am currently working with Splunk Cloud, but I could review Splunk Enterprise as well because it is fundamentally the same product but with hosting being on-premises instead. Splunk Enterprise, Sp...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Find out what your peers are saying about BigPanda vs. Splunk On-Call and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.