Opsgenie vs Splunk On-Call comparison

Atlassian and Splunk are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #3 with an average rating of 8.3, while Splunk is ranked #13. Atlassian holds a 13.7% mindshare in IMS, compared to Splunk’s 4.6% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 81% of Splunk users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

1,496 Views
1,496 Comparison Views

100% willing to recommend

Splunk On-Call

Read 10 Splunk On-Call reviews

823 Views
535 Comparison Views

81% willing to recommend

Opsgenie

Splunk On-Call

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Opsgenie and Splunk On-Call compete in the incident management space, with Opsgenie having an edge in pricing and support, while Splunk On-Call excels in feature depth and integration within its ecosystem.

Features: Opsgenie stands out with customizable alerting, flexible notification rules, and extensive tool integrations. It encompasses email and SMS notifications, maintains ticket history, and allows automated scripting. Opsgenie's app ensures alert receipt even via WiFi, enhancing reliability. Splunk On-Call is known for deep integration with Splunk’s ecosystem, superior on-call scheduling, and powerful coordination capabilities. Its feature set is robust, streamlining on-call tasks efficiently.

Room for Improvement: Opsgenie could enhance its feature set to minimize customizations necessary for more advanced use cases. Its API usability, although good, has room for expansion in features. Opsgenie's reporting features can also be expanded for in-depth analytics. Splunk On-Call can improve user interface intuitiveness for seamless user experience, reduce the learning curve related to its complex features, and offer more cost-effective lightweight versions for smaller teams.

Ease of Deployment and Customer Service: Opsgenie's deployment is straightforward, paired with responsive customer service, making adoption smooth and quick. Splunk On-Call provides robust support and dedicated onboarding but demands more integration effort due to its extensive feature linkage with Splunk products.

Pricing and ROI: Opsgenie offers competitive pricing models, aligning with various business scales for a favorable ROI, especially appreciated by budget-conscious teams. Its lower initial costs and flexible plans make it an attractive choice. Splunk On-Call, while having a higher initial cost due to its comprehensive features, offers significant long-term ROI, appealing to businesses prioritizing feature depth.

To learn more, read our detailed Opsgenie vs. Splunk On-Call Report (Updated: July 2025).

Buyer's Guide

Opsgenie vs. Splunk On-Call

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

3rd

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk On-Call

Ranking in IT Alerting and Incident Management

13th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 13.7%, down from 22.9% compared to the previous year. The mindshare of Splunk On-Call is 4.6%, down from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Opsgenie	13.7%
Splunk On-Call	4.6%
Other	81.7%

IT Alerting and Incident Management

Featured Reviews

Syed Mohammad Arshad

Vice President - Operations and Client Services at a financial services firm with 11-50 employees

The price is competitive and it's easy to use and configure

We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version. Opsgenie fits on top of the base application, which is Jira Service Management. Jira Service Management is an investigation. Previously, we had Jira Service Management and PagerDuty running on top of that. Now, Opsgenie is bundled as a part of JSM. However, when we switched to the cloud version, many of the features have become a bit complicated compared to the Data Center version I had used for years. It might be due to an architectural change or some other reason: Also, it would be nice if Opsgenie had the ability to import rosters from other sources like you can do in PagerDuty.

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Wojtek Witowski

Product Owner at Danske Bank

Allows us to create flexible schedules for on-call rotations

For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there was a way to customize the phone call message, that would be great. Later, we would try to read the message, but it wasn't great at reading that. They had some sort of internal chat functionality where if we got an alert, we could write to somebody else and ask them for help, but that was super cumbersome. There could be improvements with communicating an incident or alert. Imagine you call the help desk and you say that your computer is broken and then they say, "Actually, the internet is broken, so let us forward your alerts to the network people." And the network people say, "Actually, the electricity is the problem, so let us forward it to the electricity people." Basically, you could send the alert between the support teams inside the company.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."

"This is a scalable solution. I would rate it a nine out of ten for scalability."

"The rotation and scheduling are beneficial."

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."

"Opsgenie has streamlined our communications and alerting."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"Opsgenie is easy to configure and use."

More Opsgenie pros

"The alert calling feature is the best because notifications are delivered via phone messages."

"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."

"The most valuable feature of the solution is helpdesk escalation."

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

Cons

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"They could introduce many more features."

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."

More Opsgenie cons

"There could be improvements with communicating an incident or alert."

"The third-party configuration tool could be easier to use."

"Should have more YouTube webinars."

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

"The solution can be improved by including a wider list of permissions."

Pricing and Cost Advice

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"The cost of the solution depends on the package you select and is per user."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"The solution's prices are exorbitant."

"From the pricing perspective, they are on the higher side as compared to other competitors."

More Opsgenie pricing and cost advice

"The price of the solution could be less expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

26%

Performing Arts

Media Company

Financial Services Firm

Computer Software Company

30%

Manufacturing Company

11%

Financial Services Firm

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	8

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

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Comparisons

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Everbridge IT Alerting vs Opsgenie

Compared 7% of the time

AlertOps vs Opsgenie

Compared 4% of the time

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Compared 41% of the time

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Compared 10% of the time

SolarWinds Web Help Desk vs Splunk On-Call

Compared 10% of the time

More Splunk On-Call Competitors

Product Reports

Buyer's Guide

Opsgenie

August 2025

Download Opsgenie product report

Buyer's Guide

Splunk On-Call

August 2025

Download Splunk On-Call product report

Also Known As

No data available

VictorOps

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

Opsgenie vs. Splunk On-Call

July 2025

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