Opsgenie vs Splunk On-Call comparison

Atlassian and Splunk are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #5, while Splunk is ranked #12 with an average rating of 9.0. Atlassian holds a 7.5% mindshare in IMS, compared to Splunk’s 3.4% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 84% of Splunk users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

2,019 Views
2,019 Comparison Views

100% willing to recommend

Splunk On-Call

Read 12 Splunk On-Call reviews

1,357 Views
991 Comparison Views

84% willing to recommend

Opsgenie

Splunk On-Call

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Opsgenie and Splunk On-Call compete in the incident management space, with Opsgenie having an edge in pricing and support, while Splunk On-Call excels in feature depth and integration within its ecosystem.

Features: Opsgenie stands out with customizable alerting, flexible notification rules, and extensive tool integrations. It encompasses email and SMS notifications, maintains ticket history, and allows automated scripting. Opsgenie's app ensures alert receipt even via WiFi, enhancing reliability. Splunk On-Call is known for deep integration with Splunk’s ecosystem, superior on-call scheduling, and powerful coordination capabilities. Its feature set is robust, streamlining on-call tasks efficiently.

Room for Improvement: Opsgenie could enhance its feature set to minimize customizations necessary for more advanced use cases. Its API usability, although good, has room for expansion in features. Opsgenie's reporting features can also be expanded for in-depth analytics. Splunk On-Call can improve user interface intuitiveness for seamless user experience, reduce the learning curve related to its complex features, and offer more cost-effective lightweight versions for smaller teams.

Ease of Deployment and Customer Service: Opsgenie's deployment is straightforward, paired with responsive customer service, making adoption smooth and quick. Splunk On-Call provides robust support and dedicated onboarding but demands more integration effort due to its extensive feature linkage with Splunk products.

Pricing and ROI: Opsgenie offers competitive pricing models, aligning with various business scales for a favorable ROI, especially appreciated by budget-conscious teams. Its lower initial costs and flexible plans make it an attractive choice. Splunk On-Call, while having a higher initial cost due to its comprehensive features, offers significant long-term ROI, appealing to businesses prioritizing feature depth.

To learn more, read our detailed Opsgenie vs. Splunk On-Call Report (Updated: April 2026).

Buyer's Guide

Opsgenie vs. Splunk On-Call

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk On-Call

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 7.5%, down from 14.7% compared to the previous year. The mindshare of Splunk On-Call is 3.4%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Opsgenie	7.5%
Splunk On-Call	3.4%
Other	89.1%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

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Ramani Happy

Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.

Streamlined incident response has reduced downtime and improved on-call collaboration

A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Opsgenie is easy to configure and use."

"This is a scalable solution. I would rate it a nine out of ten for scalability."

"We can rely on the product to organize our schedules; we don't have to think about who will be next on-call because the system already gives us the answer and saves us time organizing rotations."

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets, automation like scripting, and maintaining the history of the tickets and all the solutions related to how they were resolved previously."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"If you are using Atlassian products, Opsgenie is the best choice because the features are the same and it is bundled with Jira Service Management."

"The rotation and scheduling are beneficial."

More Opsgenie pros

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."

"I would recommend VictorOps for global distributed support teams."

"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."

"The alert calling feature is the best because notifications are delivered via phone messages."

"The most valuable feature of the solution is helpdesk escalation."

"It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier."

"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."

More Splunk On-Call pros

Cons

"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."

"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user."

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."

"The user interface could be improved."

More Opsgenie cons

"The solution can be improved by including a wider list of permissions."

"Should have more YouTube webinars."

"User management has to be improved and more user types need to be added as there is currently only Admin or User."

"The third-party configuration tool could be easier to use."

"One area for improvement would be enhancing the mobile app experience."

"Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us."

"Should have more YouTube webinars."

"There could be improvements with communicating an incident or alert."

More Splunk On-Call cons

Pricing and Cost Advice

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"The solution's prices are exorbitant."

More Opsgenie pricing and cost advice

"The price of the solution could be less expensive."

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Top Industries

By visitors reading reviews

Performing Arts

13%

Transportation Company

Financial Services Firm

Computer Software Company

Performing Arts

11%

Financial Services Firm

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	1
Large Enterprise	9

Questions from the Community

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What is your experience regarding pricing and costs for VictorOps?

The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...

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What needs improvement with VictorOps?

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What is your primary use case for VictorOps?

I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...

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Compared 10% of the time

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Compared 9% of the time

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Compared 8% of the time

ServiceNow vs Splunk On-Call

Compared 6% of the time

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Product Reports

Buyer's Guide

Opsgenie

April 2026

Download Opsgenie product report

Buyer's Guide

Splunk On-Call

April 2026

Download Splunk On-Call product report

Also Known As

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VictorOps

Overview

Opsgenie provides a comprehensive incident management platform integrating with numerous tools to deliver efficient alerting options via SMS, email, phone calls, and app notifications.

Opsgenie offers robust integration capabilities with applications like Jira, Grafana, and AWS, facilitating smooth operations and swift incident response. It supports on-call rotation scheduling to enhance team management efficiency and features alert routing and escalation functions. Opsgenie's user-friendly platform accommodates newcomers while allowing advanced customization. Despite challenges in integration with cloud services like AWS and Azure and improvement needs in scalability, reporting, and API management, it remains a vital tool for incident tracking and root cause analysis.

What are the key features of Opsgenie?

Integration capabilities: Connect with Jira, Grafana, AWS, and more for streamlined operations.
Alerting options: Notify teams via SMS, email, phone calls, and app notifications.
On-call rotation scheduling: Enhance management of team schedules.
Customizable interface: Adapts to both newcomers and advanced users.
Alert routing and escalation: Efficient handling of incidents.

What benefits should users consider?

Incident management: Ensure prompt response and resolution.
Operational efficiency: Maintain smooth workflows with tool integrations.
User accessibility: Simplified use for all team members.
Customization: Tailor settings to specific needs.
Multi-channel alerts: Diverse alerting methods ensure notification delivery.

Opsgenie finds application across sectors where incident management is critical. In industries like IT services, companies utilize it for managing on-call schedules, alerting on critical infrastructure, and integrating with tools like Nagios and SolarWinds. Its capacity to handle cloud deployment and multi-geography alert routing is highly valuable. Integration with Jira supports detailed incident logging and root cause analysis, proving essential for maintaining infrastructure health.

Atlassian

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

Opsgenie vs. Splunk On-Call

April 2026

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