We performed a comparison between ServiceNow and Splunk On-Call based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Very good incident management, chain management and problem management features."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"Easy to integrate with third-party applications."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"The most valuable feature of the solution is helpdesk escalation."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"I would like to see Advanced Intelligent Automation."
"Creating service catalog forms could be made easier."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"Making a mobile version would be helpful."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"There could be improvements with communicating an incident or alert."
"The solution can be improved by including a wider list of permissions."
"The third-party configuration tool could be easier to use."
"Should have more YouTube webinars."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. ServiceNow is rated 8.4, while Splunk On-Call is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic, Everbridge IT Alerting and xMatters .
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