We performed a comparison between BigPanda and Infraon IMS based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The solution is user-friendly and has good performance and certification."
"Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture."
"One of the most valuable features of BigPanda is its user-friendly interface."
"The main thing that we like about BigPanda is the user interface."
"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
"The program is very stable."
"Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in."
"The most useful feature has been the AI/ML. The way BigPanda uses the AI/ML is good compared to other SRE tools."
"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."
"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."
"The backup, restore, and comparison features are all good."
"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."
"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."
"The feature that I like the most and the best part is the customization."
"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."
"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."
"Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."
"BigPanda could improve by syncing its threshold settings with Dynatrace to align with users' familiarity."
"The usability needs to improve, because it is a pure code environment."
"Lacks sufficient dashboard features."
"BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage."
"BigPanda attempts a little of everything and fails at most."
"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"The GUI is in need of improvement. It is not drag-and-drop or easy to use."
"We have enquired if there are any possibilities of monitoring non-IPBS devices."
"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."
"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."
"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."
"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."
"Email support is a bit slow. Once you drop an email, it takes time."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."
BigPanda is ranked 40th in IT Infrastructure Monitoring with 12 reviews while Infraon IMS is ranked 63rd in IT Infrastructure Monitoring. BigPanda is rated 7.2, while Infraon IMS is rated 8.4. The top reviewer of BigPanda writes "Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts". On the other hand, the top reviewer of Infraon IMS writes "Provides data accuracy for availability and policy harmonization". BigPanda is most compared with ServiceNow, Moogsoft, PagerDuty Operations Cloud, IBM Tivoli NetCool OMNIbus and ServiceNow IT Operations Management, whereas Infraon IMS is most compared with Zabbix, Microsoft Configuration Manager and Equinix IBX SmartView.
See our list of best IT Infrastructure Monitoring vendors.
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