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BigPanda vs Centreon comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
BigPanda optimizes operations with significant savings and efficiency for managing over 10,000 weekly events, outperforming tools like Netcool.
Sentiment score
8.1
Centreon enhances ROI through efficient monitoring, quick issue resolution, cost savings, and minimal impact during outages.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.
It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.
 

Customer Service

Sentiment score
6.6
BigPanda's customer service is usually responsive and effective, though communication delays and variability in experiences are noted.
Sentiment score
7.1
Centreon's customer service is responsive and knowledgeable, though availability limitations and support level improvements are needed.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
For technical support, we have only had to address password resets and alert mismatching.
Their collaboration was good, and I would rate them nine out of ten.
We do not have direct access to Centreon's technical support.
If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.
Technical support from Centreon responds within 24 hours and resolves issues quickly.
 

Scalability Issues

Sentiment score
7.0
BigPanda is praised for scalability and integration, with minor licensing concerns and varied experiences with server management.
Sentiment score
7.0
Centreon is valued for flexibility and scalability, though improvements in data management and alert scaling are recommended.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
I rate the scalability of BigPanda at eight.
Occasionally, for several hours, we do not receive any alerts, causing a business impact.
We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.
 

Stability Issues

Sentiment score
7.4
BigPanda is highly stable with minimal issues, reliable alerts, and efficient incident management, despite occasional slowdowns during heavy traffic.
Sentiment score
7.5
Centreon is stable and reliable, though stability may vary; support resolves issues swiftly, especially with the latest versions.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.
Centreon is a much more straightforward and stable tool compared to Icinga.
 

Room For Improvement

BigPanda requires enhancement in AI integration, interface design, reporting, observability, and automation to improve user experience and reduce costs.
Centreon users seek improved customization, monitoring, UI, documentation, integration, mobile features, auto-remediation, multilingual support, and notifications.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.
Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.
While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.
 

Setup Cost

BigPanda offers flexible pricing appealing to enterprises with mid-range costs, seen as more affordable than competitors.
Centreon provides an open-source solution for SMEs but has a complex pricing model for enterprises needing premium features.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
Centreon's pricing is not very expensive.
 

Valuable Features

BigPanda enhances incident response with alert deduplication, platform integration, AI/ML, and custom dashboards for improved service reliability.
Centreon offers unlimited monitoring, enhanced visualization, and customizable features for efficient oversight with extensive device compatibility and anomaly detection.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.
Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.
Centreon allows us to monitor all of our devices on one platform.
 

Categories and Ranking

BigPanda
Ranking in IT Infrastructure Monitoring
26th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
IT Alerting and Incident Management (8th), AIOps (6th)
Centreon
Ranking in IT Infrastructure Monitoring
17th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
31
Ranking in other categories
Network Monitoring Software (14th), Cloud Monitoring Software (15th)
 

Mindshare comparison

As of June 2025, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 0.9%, down from 1.0% compared to the previous year. The mindshare of Centreon is 2.9%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
Simon KONAN - PeerSpot reviewer
Plug-ins are free but it has limitations in sending out information to users
The issue my company has with the tool stems from the fact that it didn't give an on-time response to us. The product collects the information, but it fails to send them via SMS, WhatsApp or Telegram. The solution can be used if you want to get email notifications, which is not good for our company because if someone is not in front of their desktop, you can't receive information about an equipment or LAN that is down.
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
19%
Manufacturing Company
9%
Insurance Company
6%
Computer Software Company
19%
Financial Services Firm
11%
Government
9%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
What do you like most about Centreon?
Centreon's most valuable features are preventative maintenance and cost-efficiency. Everything is monitored, and we get a log before the system fails. We have an opportunity to fix the issue and av...
What is your experience regarding pricing and costs for Centreon?
Centreon's pricing is not very expensive. Initially, I rated it seven, but corrected to five out of ten.
What needs improvement with Centreon?
I have certain concerns with Centreon, such as being unable to set downtime for multiple devices at once due to the limitation of adding only 50 devices in a single go. Increasing this limit would ...
 

Comparisons

 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.
Find out what your peers are saying about BigPanda vs. Centreon and other solutions. Updated: April 2025.
854,338 professionals have used our research since 2012.