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BeyondTrust Remote Support vs ManageEngine PAM360 comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
10th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
ManageEngine PAM360
Ranking in Privileged Access Management (PAM)
16th
Average Rating
8.2
Reviews Sentiment
8.1
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of ManageEngine PAM360 is 2.1%, down from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
ManageEngine PAM3602.1%
Other96.6%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Md Abdul Hakim - PeerSpot reviewer
System Engineer at Corporate Projukti Limited
Remote session recording enhances server access tracking while dashboard needs improvement
PAM360 stands out due to its remote session recording capabilities, which allow us to track who accessed which server and identify any changes. The automation system is very smart, although its interface is not as sophisticated as those of Dynatrace or FortiFEM. A critical advantage is its flexibility and security, providing stability across our client interactions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I personally like the ability to share files with other machines."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"Session monitoring is valuable for users to record whatever actions administrators perform within the system, so management can easily understand the working level and ensure that no suspicious activities occur."
"Bomgar is an amazing tool which has greatly improved our service desk's ability to support end users."
"Easy access to all my servers from one stop."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"Previously, we tried LogMeIn and we tried TeamViewer as well, and BeyondTrust had much better auditing capabilities and was putting a lot of effort into ensuring that the solution is secure enough."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"Deployment is very quick, and only a one-time installation process is required for ManageEngine PAM360."
"ManageEngine PAM360 is an easy-to-use solution with competitive pricing compared to brands like Delinea and CyberArk."
"Our clients use this solution for the rotation of keys and passwords. It is a part of logs."
"My advice would be, if you want a cost effective solution and very competitive pricing, you should go with this product."
"PAM360 stands out due to its remote session recording capabilities, which allow us to track who accessed which server and identify any changes."
 

Cons

"To improve BeyondTrust Remote Support, I think the UI could be less complex for first-time users, and some dashboards need more customization, as experienced users find it easier but new users may struggle."
"Mobile. Need more inroads into Apple devices."
"In the next release, I would like remote access to Chrome included."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"With Linux, we had issues with Ubuntu specifically."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"Customer support was better in the past. About two years ago, the response times became longer."
"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need."
"PAM360's dashboard needs improvement for clearer presentations, similar to ManageEngine products like AD audit plus and Password Manager Plus, which offer a clearer picture."
"ManageEngine PAM360 could benefit from more automation activities and a user interface change."
"It should have better documentation about how to install, work and configure."
"I would rate the scalability at five out of ten. It's average."
"I don't see any features associated with multi-factor authentication in ManageEngine PAM360."
 

Pricing and Cost Advice

"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"The cost currently according to the client is a bit high for them."
"It is not the most cost effective solution on the market."
"We pay every year for the box, and there are no additional costs."
"Bomgar has a very fair pricing structure."
"This product provides value for money."
"I would prefer that it was more affordable."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"Though I don't have the exact numbers related to the cost of the solution, I can say that it costs somewhere around INR 7,00,000 for ten licenses."
report
Use our free recommendation engine to learn which Privileged Access Management (PAM) solutions are best for your needs.
915,341 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Outsourcing Company
8%
Computer Software Company
8%
Financial Services Firm
8%
Manufacturing Company
12%
Computer Software Company
11%
Construction Company
9%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
No data available
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
What needs improvement with ManageEngine PAM360?
ManageEngine PAM360 could benefit from more automation activities and a user interface change. Although the support is really good, there's still room for improvement in automation.
What is your primary use case for ManageEngine PAM360?
Our primary use case for ManageEngine PAM360 ( /products/manageengine-pam360-reviews ) involved securing our organization’s devices, implementing access policies, and managing privileged access eff...
What advice do you have for others considering ManageEngine PAM360?
On a scale from one to ten, I would rate ManageEngine PAM360 as nine. It's a really good tool.
 

Also Known As

Bomgar Remote Support
PAM360
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
Find out what your peers are saying about BeyondTrust Remote Support vs. ManageEngine PAM360 and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.