BeyondTrust Remote Support vs ManageEngine PAM360 comparison

BeyondTrust and ManageEngine are both solutions in the Privileged Access Management (PAM) category. BeyondTrust is ranked #20 with an average rating of 8.0, while ManageEngine is ranked #10 with an average rating of 7.4. BeyondTrust holds a 1.2% mindshare in PAM, compared to ManageEngine’s 4.3% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 83% of ManageEngine users who would recommend it.

BeyondTrust Remote Support

Read 34 BeyondTrust Remote Support reviews

1,992 Views
339 Comparison Views

100% willing to recommend

ManageEngine PAM360

Read 6 ManageEngine PAM360 reviews

1,644 Views
1,644 Comparison Views

83% willing to recommend

BeyondTrust Remote Support

ManageEngine PAM360

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 6, 2024

BeyondTrust Remote Support and ManageEngine PAM360 compete in remote support and privilege access management categories. BeyondTrust is noted for ease of use in remote support, while ManageEngine is distinguished by its comprehensive security features.

Features: BeyondTrust Remote Support offers seamless integration, strong security, and efficient remote access. ManageEngine PAM360 provides access management functions, role-based controls, and audit capabilities.

Room for Improvement: BeyondTrust needs better customization options and reporting features. ManageEngine PAM360 should improve user experience and streamline workflows.

Ease of Deployment and Customer Service: BeyondTrust supports straightforward deployment with responsive customer service. ManageEngine PAM360 involves complex setup but offers strong support.

Pricing and ROI: BeyondTrust offers competitive pricing with good ROI for remote access. ManageEngine PAM360, despite being more expensive, provides significant ROI with its advanced security features.

To learn more, read our detailed BeyondTrust Remote Support vs. ManageEngine PAM360 Report (Updated: September 2025).

Buyer's Guide

BeyondTrust Remote Support vs. ManageEngine PAM360

September 2025

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Helped 869,202 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

20th

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Remote Access (11th)

ManageEngine PAM360

Ranking in Privileged Access Management (PAM)

10th

Average Rating

7.4

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.2%, up from 1.0% compared to the previous year. The mindshare of ManageEngine PAM360 is 4.3%, down from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM) Market Share Distribution
Product	Market Share (%)
ManageEngine PAM360	4.3%
BeyondTrust Remote Support	1.2%
Other	94.5%

Privileged Access Management (PAM)

Featured Reviews

Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

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Md Abdul Hakim

System Engineer at Corporate Projukti Limited

Remote session recording enhances server access tracking while dashboard needs improvement

PAM360 stands out due to its remote session recording capabilities, which allow us to track who accessed which server and identify any changes. The automation system is very smart, although its interface is not as sophisticated as those of Dynatrace or FortiFEM. A critical advantage is its flexibility and security, providing stability across our client interactions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the great features is that service desk members can work together in a remote session."

"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."

"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."

"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."

"This product "just works" (without fail) and is dead-easy for clients to connect with."

"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."

"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."

"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."

More BeyondTrust Remote Support pros

"PAM360 stands out due to its remote session recording capabilities, which allow us to track who accessed which server and identify any changes."

"ManageEngine PAM360 is an easy-to-use solution with competitive pricing compared to brands like Delinea and CyberArk."

"Deployment is very quick, and only a one-time installation process is required for ManageEngine PAM360."

"We can use it remotely as well."

"Our clients use this solution for the rotation of keys and passwords. It is a part of logs."

"PAM360 stands out due to its remote session recording capabilities, which allow us to track who accessed which server and identify any changes."

Cons

"Lacks some kind of voice communication option."

"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."

"I would also like to see better support of Apple devices while using a Windows remote support console."

"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."

"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."

"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."

"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."

"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."

More BeyondTrust Remote Support cons

"I would rate the scalability at five out of ten. It's average."

"If you want a cost effective solution and very competitive pricing, you should go with this product."

"There could be improvement in latency and accessing resources for the product."

"It should have better documentation about how to install, work and configure."

"ManageEngine PAM360 could benefit from more automation activities and a user interface change."

"I don't see any features associated with multi-factor authentication in ManageEngine PAM360."

"PAM360's dashboard needs improvement for clearer presentations, similar to ManageEngine products like AD audit plus and Password Manager Plus, which offer a clearer picture."

Pricing and Cost Advice

"The solution is subscription-based and depends on the number of admin users."

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"For a smaller customer, the cloud solution costs around $2300 per user per year."

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

"The cost currently according to the client is a bit high for them."

"BeyondTrust Remote Support is a very expensive product."

More BeyondTrust Remote Support pricing and cost advice

"Though I don't have the exact numbers related to the cost of the solution, I can say that it costs somewhere around INR 7,00,000 for ten licenses."

"The product is less expensive than one of its competitors."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

11%

Government

10%

Financial Services Firm

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

12%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	18

No data available

Questions from the Community

What needs improvement with BeyondTrust Remote Support?

See all answers

What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...

See all answers

What is your experience regarding pricing and costs for BeyondTrust Remote Support?

The cost depends on the number of licenses a customer buys. For a smaller customer, the cloud solution costs around $2300 per user per year. If you have an on-premises solution, you'll also need to...

See all answers

What needs improvement with ManageEngine PAM360?

ManageEngine PAM360 could benefit from more automation activities and a user interface change. Although the support is really good, there's still room for improvement in automation.

See all answers

What is your primary use case for ManageEngine PAM360?

Our primary use case for ManageEngine PAM360 ( /products/manageengine-pam360-reviews ) involved securing our organization’s devices, implementing access policies, and managing privileged access eff...

See all answers

What advice do you have for others considering ManageEngine PAM360?

On a scale from one to ten, I would rate ManageEngine PAM360 as nine. It's a really good tool.

See all answers

Comparisons

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Compared 19% of the time

Microsoft Intune vs BeyondTrust Remote Support

Compared 16% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 11% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 10% of the time

TeamViewer Tensor vs BeyondTrust Remote Support

Compared 7% of the time

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ARCON Privileged Access Management vs ManageEngine PAM360

Compared 23% of the time

CyberArk Privileged Access Manager vs ManageEngine PAM360

Compared 22% of the time

Delinea Secret Server vs ManageEngine PAM360

Compared 9% of the time

WALLIX Bastion vs ManageEngine PAM360

Compared 9% of the time

Fudo PAM vs ManageEngine PAM360

Compared 7% of the time

More ManageEngine PAM360 Competitors

Product Reports

Buyer's Guide

BeyondTrust Remote Support

October 2025

Download BeyondTrust Remote Support product report

Buyer's Guide

Privileged Access Management (PAM)

September 2025

Download ManageEngine PAM360 product report

Also Known As

Bomgar Remote Support

PAM360

Overview

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

Comprehensive privileged access management solution
Privilege misuse is a top cybersecurity threat today that often results in expensive losses and can even cripple businesses. It's also one of the most popular attack vectors among hackers, because when successfully carried out, it provides free access to an enterprise's underbelly, often without raising any alarms until the damage is done.

ManageEngine PAM360 empowers enterprises looking to stay ahead of this growing risk with a robust privileged access management (PAM) program that ensures no privileged access pathway to mission-critical assets is left unmanaged, unknown, or unmonitored.

PAM360 is a comprehensive solution for businesses looking to incorporate PAM into their overall security operations. With PAM360's contextual integration capabilities, you can build a central console where different parts of your IT management system interconnect for deeper correlation of privileged access data and overall network data, facilitating meaningful inferences and quicker remedies.

ManageEngine

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Information Not Available

Buyer's Guide

BeyondTrust Remote Support vs. ManageEngine PAM360

September 2025

Free Report: BeyondTrust Remote Support vs. ManageEngine PAM360

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