We performed a comparison between BeyondTrust Remote Support and ManageEngine PAM360 based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"We are able to be more effectively connected to computers and servers all over the world."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"Deployment is very quick, and only a one-time installation process is required for ManageEngine PAM360."
"We can use it remotely as well."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"In the next release, I would like remote access to Chrome included."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"Although the learning curve is steep, the product is well-documented."
"The possibility to integrate a chatbot would take this product to the next level."
"There could be improvement in latency and accessing resources for the product."
"I would rate the scalability at five out of ten. It's average."
"I don't see any features associated with multi-factor authentication in ManageEngine PAM360."
"If you want a cost effective solution and very competitive pricing, you should go with this product."
BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while ManageEngine PAM360 is ranked 16th in Privileged Access Management (PAM) with 3 reviews. BeyondTrust Remote Support is rated 9.0, while ManageEngine PAM360 is rated 6.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of ManageEngine PAM360 writes " An easy-to-deploy and affordable tool for access control monitoring". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas ManageEngine PAM360 is most compared with CyberArk Privileged Access Manager, Delinea Secret Server, ARCON Privileged Access Management, WALLIX Bastion and Fudo PAM. See our BeyondTrust Remote Support vs. ManageEngine PAM360 report.
See our list of best Privileged Access Management (PAM) vendors.
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