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BeyondTrust Remote Support vs ManageEngine PAM360 comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
24th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Remote Access (14th)
ManageEngine PAM360
Ranking in Privileged Access Management (PAM)
12th
Average Rating
7.4
Reviews Sentiment
8.1
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.2%, up from 1.1% compared to the previous year. The mindshare of ManageEngine PAM360 is 5.0%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM)
 

Featured Reviews

Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.
Prasanthraj PN - PeerSpot reviewer
An easy-to-deploy and affordable tool for access control monitoring
If I consider that most of the users are getting connected from a remote level and take into consideration that industries prefer to go for SaaS-based solutions and multi-factor authentication, I don't see any features associated with multi-factor authentication in ManageEngine PAM360. If ManageEngine PAM360 can introduce multi-factor authentication, then it would be great from a security aspect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"Offers a secure method of access without having to install agents everywhere."
"One of the great features is that service desk members can work together in a remote session."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Deployment is very quick, and only a one-time installation process is required for ManageEngine PAM360."
"We can use it remotely as well."
"PAM360 stands out due to its remote session recording capabilities, which allow us to track who accessed which server and identify any changes."
"Our clients use this solution for the rotation of keys and passwords. It is a part of logs."
"ManageEngine PAM360 is an easy-to-use solution with competitive pricing compared to brands like Delinea and CyberArk."
"PAM360 stands out due to its remote session recording capabilities, which allow us to track who accessed which server and identify any changes."
 

Cons

"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"Although the learning curve is steep, the product is well-documented.​"
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"Technical support for this region can be improved."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"I would rate the scalability at five out of ten. It's average."
"If you want a cost effective solution and very competitive pricing, you should go with this product."
"PAM360's dashboard needs improvement for clearer presentations, similar to ManageEngine products like AD audit plus and Password Manager Plus, which offer a clearer picture."
"There could be improvement in latency and accessing resources for the product."
"It should have better documentation about how to install, work and configure."
"I don't see any features associated with multi-factor authentication in ManageEngine PAM360."
"PAM360's dashboard needs improvement for clearer presentations, similar to ManageEngine products like AD audit plus and Password Manager Plus, which offer a clearer picture."
"ManageEngine PAM360 could benefit from more automation activities and a user interface change."
 

Pricing and Cost Advice

"The solution is subscription-based and depends on the number of admin users."
"The cost currently according to the client is a bit high for them."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"I would prefer that it was more affordable."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"We pay every year for the box, and there are no additional costs."
"Though I don't have the exact numbers related to the cost of the solution, I can say that it costs somewhere around INR 7,00,000 for ten licenses."
"The product is less expensive than one of its competitors."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
13%
Manufacturing Company
10%
Government
8%
Computer Software Company
17%
Financial Services Firm
14%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved,...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...
What needs improvement with ManageEngine PAM360?
ManageEngine PAM360 could benefit from more automation activities and a user interface change. Although the support is really good, there's still room for improvement in automation.
What is your primary use case for ManageEngine PAM360?
Our primary use case for ManageEngine PAM360 ( /products/manageengine-pam360-reviews ) involved securing our organization’s devices, implementing access policies, and managing privileged access eff...
What advice do you have for others considering ManageEngine PAM360?
On a scale from one to ten, I would rate ManageEngine PAM360 as nine. It's a really good tool.
 

Also Known As

Bomgar Remote Support
PAM360
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
Find out what your peers are saying about BeyondTrust Remote Support vs. ManageEngine PAM360 and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.