BeyondTrust Remote Support vs ManageEngine PAM360 comparison

BeyondTrust Remote Support vs. ManageEngine PAM360

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Helped 850,236 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

24th

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Remote Access (14th)

ManageEngine PAM360

Ranking in Privileged Access Management (PAM)

12th

Average Rating

7.4

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.2%, up from 1.1% compared to the previous year. The mindshare of ManageEngine PAM360 is 5.0%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM)

Featured Reviews

Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

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Prasanthraj PN

Sales Director at InnovationTQ

An easy-to-deploy and affordable tool for access control monitoring

If I consider that most of the users are getting connected from a remote level and take into consideration that industries prefer to go for SaaS-based solutions and multi-factor authentication, I don't see any features associated with multi-factor authentication in ManageEngine PAM360. If ManageEngine PAM360 can introduce multi-factor authentication, then it would be great from a security aspect.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."

"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."

"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."

"Offers a secure method of access without having to install agents everywhere."

"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."

"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."

"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."

"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."

More BeyondTrust Remote Support pros

"PAM360 stands out due to its remote session recording capabilities, which allow us to track who accessed which server and identify any changes."

"Our clients use this solution for the rotation of keys and passwords. It is a part of logs."

"PAM360 stands out due to its remote session recording capabilities, which allow us to track who accessed which server and identify any changes."

"We can use it remotely as well."

"Deployment is very quick, and only a one-time installation process is required for ManageEngine PAM360."

"ManageEngine PAM360 is an easy-to-use solution with competitive pricing compared to brands like Delinea and CyberArk."

Cons

"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."

"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."

"There are not enough product partners in Turkey, making it difficult for me to get assistance."

"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."

"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."

"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."

"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."

"Although the learning curve is steep, the product is well-documented."

More BeyondTrust Remote Support cons

"It should have better documentation about how to install, work and configure."

"PAM360's dashboard needs improvement for clearer presentations, similar to ManageEngine products like AD audit plus and Password Manager Plus, which offer a clearer picture."

"If you want a cost effective solution and very competitive pricing, you should go with this product."

"I don't see any features associated with multi-factor authentication in ManageEngine PAM360."

"ManageEngine PAM360 could benefit from more automation activities and a user interface change."

"There could be improvement in latency and accessing resources for the product."

"I would rate the scalability at five out of ten. It's average."

"PAM360's dashboard needs improvement for clearer presentations, similar to ManageEngine products like AD audit plus and Password Manager Plus, which offer a clearer picture."

Pricing and Cost Advice

"It is not the most cost effective solution on the market."

"I would like to order more licenses. This would allow us to support more end users concurrently."

"BeyondTrust Remote Support is a very expensive product."

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."

"I would prefer that it was more affordable."

"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"We believe for the money, it is worth what you pay."

More BeyondTrust Remote Support pricing and cost advice

"The product is less expensive than one of its competitors."

"Though I don't have the exact numbers related to the cost of the solution, I can say that it costs somewhere around INR 7,00,000 for ten licenses."

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850,236 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Computer Software Company

17%

Financial Services Firm

14%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BeyondTrust Remote Support?

The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.

What needs improvement with BeyondTrust Remote Support?

What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...

What needs improvement with ManageEngine PAM360?

ManageEngine PAM360 could benefit from more automation activities and a user interface change. Although the support is really good, there's still room for improvement in automation.

What is your primary use case for ManageEngine PAM360?

Our primary use case for ManageEngine PAM360 ( /products/manageengine-pam360-reviews ) involved securing our organization’s devices, implementing access policies, and managing privileged access eff...

What advice do you have for others considering ManageEngine PAM360?

On a scale from one to ten, I would rate ManageEngine PAM360 as nine. It's a really good tool.

Microsoft Intune vs BeyondTrust Remote Support

Comparisons

Compared 18% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 16% of the time

TeamViewer vs BeyondTrust Remote Support

Compared 13% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 12% of the time

TeamViewer Tensor vs BeyondTrust Remote Support

Compared 7% of the time

More BeyondTrust Remote Support Competitors

CyberArk Privileged Access Manager vs ManageEngine PAM360

Compared 27% of the time

ARCON Privileged Access Management vs ManageEngine PAM360

Compared 21% of the time

WALLIX Bastion vs ManageEngine PAM360

Compared 13% of the time

Delinea Secret Server vs ManageEngine PAM360

Compared 12% of the time

Fudo PAM vs ManageEngine PAM360

Compared 6% of the time

More ManageEngine PAM360 Competitors

Product Reports

BeyondTrust Remote Support

Download BeyondTrust Remote Support product report

Privileged Access Management (PAM)

Download ManageEngine PAM360 product report

Also Known As

Bomgar Remote Support

PAM360

Overview

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

Comprehensive privileged access management solution
Privilege misuse is a top cybersecurity threat today that often results in expensive losses and can even cripple businesses. It's also one of the most popular attack vectors among hackers, because when successfully carried out, it provides free access to an enterprise's underbelly, often without raising any alarms until the damage is done.

ManageEngine PAM360 empowers enterprises looking to stay ahead of this growing risk with a robust privileged access management (PAM) program that ensures no privileged access pathway to mission-critical assets is left unmanaged, unknown, or unmonitored.

PAM360 is a comprehensive solution for businesses looking to incorporate PAM into their overall security operations. With PAM360's contextual integration capabilities, you can build a central console where different parts of your IT management system interconnect for deeper correlation of privileged access data and overall network data, facilitating meaningful inferences and quicker remedies.

ManageEngine

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Information Not Available

BeyondTrust Remote Support vs. ManageEngine PAM360