We compared BackupAssist and Barracuda Intronis Backup across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BackupAssist is a flexible solution that offers local and cloud backups. It also provides frequent updates and strong ransomware protection. Barracuda Intronis Backup is praised for its strong backup capabilities, user-friendly cloud management portal, and staff training opportunities.
Room for Improvement: BackupAssist could enhance its innovation and support. The Barracuda Intronis Backup could improve its integration, speed, and orchestration capabilities.
Service and Support: BackupAssist's customer service is commended for their expertise and the support provided during deployment. Customers have consistently praised Barracuda Intronis Backup for their excellent and knowledgeable technical support. However, some reviewers reported challenges with escalation and communication within the support team.
Ease of Deployment: BackupAssist's setup process is straightforward and can be completed within a few days. The setup process for Barracuda Intronis Backup is simple and involves configuring IP settings and connecting to Cloud Control.
Pricing: Users say BackupAssist is affordable compared to alternatives. They like having the option to buy additional features and find the support cost to be fair. Barracuda Intronis Backup provides a comprehensive and reasonably priced setup package.
ROI: BackupAssist users provided limited information about its ROI. To obtain accurate information, we recommend consulting user reviews or reaching out to the vendor’s sales team. Barracuda Intronis Backup provides added financial benefits and time efficiency.
Comparison Results: BackupAssist is commended for its user-friendly interface, regular updates, and reliable performance. At the same time, users say BackupAssist should strive to continue innovating and improving to avoid stagnation. Barracuda Intronis Backup stands out for its extensive training resources and direct cloud mapping, but users would like to see better performance and integration.
"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."
"I have found that the backups are usually very successful."
"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."
"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."
"The most important feature in Barracuda Backup is the ability to archive the backup of emails."
"They are the best support that we have had so far. When you contact or email them, they are very quick to respond. They always have someone available for us. That's what we want as a customer, we want someone to listen to us."
"It's a one-stop shop, meaning we just program and schedule the backups, decide what is being backed up, and then it automatically replicates and deduplicates."
"The most valuable feature is the speed of backup, which is very good compared to other solutions."
"The configuration and the onboarding process are pretty good."
"The superior support from Barracuda in setting up, using, and helping with issues for the product."
"The cloud side of it is nice. Everything happens behind the scenes without you realizing it, which is nice. It doesn't interrupt usage. There is also the freedom and ease of use of the cloud portal, which you can use to manage your backup. One of the strong points of Barracuda is that you can go from zero to having your first backup running within 10 minutes. If you have access to admin accounts and everything else, it can happen in 10 minutes. The ability to go in and just restore a particular file without having to do a full restore is also very useful. You can just go in and pick the files that you need to restore, and the same is with email. You can just go in, find an email, and restore that email without having to do a full backup of all the data or a full restore of the data. I feel very safe because it is not just about the backup; it is about the protection of the data from outside threats. They have a lot of areas of ATP, that is, advanced threat protection. You don't see that much on the backup side. You see it more on the email side. In the email protection, you know it is there at the back. It moves the quarantine emails that come through into a sandbox area, and then you can choose in the sandbox. You can open up an email in the sandbox to make sure that if there is a virus, it can't harm you. You can also plan how often your backups run, such as every six hours or four hours. It is the same with email. They also have a great PhishLine package, which is phishing attack training. You can have the strongest and the best backup and security that you can, but the end user is always the weakest link. They send almost like testing emails to end users to help them identify and understand phishing emails and prevent user or phishing attacks. It is a very good package."
"Most important is its ease of use. You plug it in, follow the steps, and you have your backup file."
"The solution needs a dashboard or some form of central control from which you can manage all backups."
"It stopped doing my backups after I did the last update on it."
"In the future I would like to see more support for Linux."
"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."
"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."
"The restore time can be improved. The restore time for large quantities of folders is slow. Sometimes, if I'm doing a full recovery of a server, it takes multiple hours, which probably is natural. It might also be because of our internet speed to the cloud."
"Compared to Avamar and Data Domain (our other systems), the backup speed is slow."
"Barracuda works great for smaller network environments, which are not that complex. It is hardware-based with a Linux core, which you don't have access to, and a lot of stuff happens on the back-end. Even from a troubleshooting perspective, it is a bit challenging."
"The backup feature could be a bit simpler to utilize. They should make the process of backing up individual files simpler."
"The solution needs fine-grained backup capabilities to service individual users. But this is a minor issue considering all that the product does."
"Barracuda Backup could use some more integration."
"It is not always stable."
"It would be nice to have some reports generated on the usage, but it is not essential."
BackupAssist is ranked 7th in MSP Backup with 5 reviews while Barracuda Intronis Backup is ranked 5th in MSP Backup with 24 reviews. BackupAssist is rated 8.8, while Barracuda Intronis Backup is rated 8.4. The top reviewer of BackupAssist writes "Provides ransomware protection, does good reporting, and is close to perfect for our use case". On the other hand, the top reviewer of Barracuda Intronis Backup writes "Finding data to restore is much easier than rummaging through tapes to find backups". BackupAssist is most compared with Veeam Backup & Replication and Acronis Cyber Protect, whereas Barracuda Intronis Backup is most compared with Veeam Backup & Replication, Rubrik, Acronis Cyber Protect, Dell PowerProtect DD (Data Domain) and Azure Backup.
See our list of best MSP Backup vendors.
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